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How short should most routine e-mail messages be?
A. one sentence
B. one screen
C. one paragraph
D. one word
Answer:
The halo effect is the most prevalent type of bias.
a. true
b. false
Answer:
Foreign investors are more likely to start new American businesses than purchase
existing businesses.
a. true
b. false
Answer:
The communication process consists of an exchange of messages that must be
composed of words.
a. true
b. false
Answer:
Ethics is
A. a twentieth century phenomenon
B. the result of political scandal
C. a cost of doing business
D. the result of the culture, education, and philosophy of management
Answer:
Meeting costs are a part of the budget line items.
a. true
b. false
Answer:
Many states have plain language statutes to minimize governmental communication
barriers.
a. true
b. false
Answer:
An audience needs to be moved both rationally and emotionally.
a. true
b. false
Answer:
Which of the following is not an advantage of conducting stand-up meetings?
A. everyone is involved
B. everyone attends to the meeting's purpose
C. the meeting is brief
D. everyone appreciates the leader
Answer:
Which of the following is a symptom of groupthink?
A. the illusion that everyone in the group holds a different viewpoint
B. the belief that the group can make mistakes
C. the belief that disagreements are to be faced
D. the tendency to direct pressure on any dissenting group member
Answer:
Which of the following complement communication by providing an example of or
reinforcing what is being said?
A. affect display
B. adapter
C. vocalics
D. illustrators
Answer:
Which statement about visual aids is false?
A. they range from dramatic to informational
B. they are placed close to the first reference or as an attachment
C. the choice of aid depends on the formality of the report
D. they may appear as appendixes
Answer:
A person who sees his/her country as the best in the world and looks down on others as
inferior because they are different is known as
A. ethical
B. ethno-relativistic
C. ethnocentric
D. all choices are correct
Answer:
Negotiation is an integral aspect of management.
a. true
b. false
Answer:
When a speaker believes that presenting statistics will persuade the audience, he/she is
confusing
A. features and benefits
B. numbers and facts
C. assumptions and observations
D. past and future
Answer:
Ethics in business is constantly evolving to match emerging norms and values and
varies from country to country.
a. True
b. False
Answer:
Behavioral questions are the least useful type to ask during interviews.
a. true
b. false
Answer:
Of the following, which does not work with the others to achieve accurate listening?
A. organizing the message
B. visualizing the message
C. summarizing the message
D. differentiating between the main and supporting points
Answer:
A manager uses expert opinion when citing an authority to provide evidence.
a. true
b. false
Answer:
At which point does hearing unfavorable information have the greatest effect on the
interviewer's opinion of the interviewee?
A. at the end
B. in the middle
C. at the beginning
D. anytime
Answer:
The components of the title page include all of the following except
A. heading
B. title
C. identifications of reader and writer
D. date
Answer:
Bribing someone during the conduct of business is a violation of which US law?
A. SPCA
B. FCPA
C. SEC
D. USDA
Answer:
Which is not an advantage of working in a team?
A. group decision may be of a higher quality than that made by an individual
B. frequent overuse
C. group members are more likely to be committed to the information presented
D. it may reduce the chance of communication problems
Answer:
Which interview format is best employed when the interviewee should help set the
direction?
A. structured
B. unstructured
C. mini-structured
D. semistructured
Answer:
Indirect order is the best arrangement of points for
A. routine reports
B. proposals
C. informative reports
D. good news
Answer:
The concept of BFOQ is a guide for determining
A. what a manager should ask an applicant
B. on what grounds a manager should judge an applicant
C. when a manager can conduct the interview
D. how long the interview should take
Answer:
Which of the following is the best sequence of topics for an informative presentation
about a change in policy?
A. comparison and contrast
B. spatial
C. chronological
D. economic
Answer:
When should a manager decide on a BATNA?
A. during the negotiation
B. prior to the negotiation
C. only after the negotiation has failed
D. a negotiator does not need a BATNA
Answer:
A term that refers to "everything except the words" in a communication event is
A. nonverbal
B. intercultural
C. interactional
D. environmental
Answer:
Research revealed that problem-solving groups with high trust would exchange relevant
ideas and feelings more openly.
a. true
b. false
Answer:
