According to the US Department of Education, which foreign languages are the most
important to learn?
A. Chinese, Korean, and Japanese
B. Hindi and Urdu
C. both A and B are correct
D. French and Spanish
Answer:
Headings are a useful tool in guiding the reader through the report.
a. true
b. false
Answer:
Which is a potential gift-giving blunder?
A. flowers
B. gifts bearing the company logo
C. the number of gifts
D. all choices are correct
Answer:
Ethics has no application in business communication.
a. True
b. False
Answer:
The major reason for developing effective listening is to build relationships between
people.
a. true
b. false
Answer:
Showing a preference for vivid and dramatic treatment of data is known as
A. assimilation
B. sharpening
C. leveling
D. regression
Answer:
When attempting to halt a disruption, the meeting facilitator should not
A. paraphrase other’s statements
B. use the Delphi technique
C. ask for the disrupter’s cooperation
D. ask open, unbiased questions
Answer:
Which of the following are considered insulting in some countries?
A. showing the sole of your shoe
B. “thumbs up”
C. pointing
D. all choices are correct
Answer:
The most common deception-related gesture is the hand-shrug emblem.
a. true
b. false
Answer:
Which of the following is a communication principle that should be used in applying a
win-win conflict resolution strategy?
A. use emotional rather than neutral terms
B. make absolute statements
C. ask closed-ended questions
D. repeat key phrases for understanding
Answer:
Which is the best location for a negotiation?
A. your home ground
B. your adversary’s home ground
C. a neutral territory
D. location is not a factor in negotiation
Answer:
Employee commitment to an organization is gained by
A. economic motivators and authority
B. interpersonal communication skills
C. moderate workload
D. A and B
Answer:
Open-ended questions give the respondent a narrow choice of possible answers, while a
closed question gives a wider range of possible answers.
a. true
b. false
Answer:
A writer should
A. consider the power positions of both sender and receiver
B. always closely scrutinize all information
C. disregard previous communication problems
D. not conduct an audience analysis for routine messages
Answer:
What is expected to be key to worldwide economic revival?
A. supply chains
B. international trade
C. interdependence
D. technological improvements
Answer:
Which nonverbal function is accomplished when a handshake accompanies a greeting?
A. contradiction
B. regulate
C. repeat
D. complement
Answer:
When is the best time to initiate a negotiation?
A. first thing in the morning
B. at the end of the work day
C. when you have the most power and your adversary is the weakest
D. none of the choices is correct
Answer:
Of the following countries, which is thought to have a high power distance?
A. Denmark
B. Austria
C. Mexico
D. England
Answer:
Reasons managers choose to communicate are to
A. check on progress, give orders, get feedback
B. present and gain information, persuade, socialize
C. test employee knowledge, reinforce status, relax employees
D. reduce internal noise, develop a friendly relationship, enforce policies
Answer:
Managers should check to be sure that the interviewee agrees with the interview’s
purpose.
a. true
b. false
Answer:
Distortions to the sender’s intended message are referred to as:
A. internal noise
B. communication adaptations
C. external noise
D. poor communication skills
Answer:
The closing of an inquiry letter should
A. build goodwill
B. recap the letter
C. summarize only the main points
D. provide a phone number
Answer:
Which one of the following did the chapter identify as a source of conflict?
A. the distribution of limited resources available within the organization
B. everyone not pulling their weight
C. not enough flex-time offered
D. job stability
Answer:
Negative news should be stated in the middle of the body paragraph of an indirect letter.
a. true
b. false
Answer:
Which is not a successful strategy for avoiding an answer?
A. ask for clarification: the opponent may reveal the answer sought
B. answer a different question or ask a question of your own: the opponent may be
diverted
C. respond with a long speech: the opponent may become confused
D. give a positive response to a negative question: the opponent will find less fault
Answer:
When implementing the problem-solving strategy, which types of questions are
appropriate?
A. open ended
B. leading questions
C. both A and B are correct choices
D. closed ended
Answer:
Scientific Management brings to the fast food industry
A. quality, service, punctuality, value
B. cleanliness, predictability, value, low prices
C. quality, service, cleanliness, value
D. timeliness, service, low prices, value
Answer:
Which of the following is the correct sequence of steps in the problem-solving process?
A. analyze the problem, define the problem, brainstorm, develop criteria, find the best
solution
B. define the problem, analyze the problem, brainstorm, develop criteria, find the best
solution
C. define the problem, analyze the problem, develop criteria, brainstorm, find the best
solution
D. develop criteria, define the problem, brainstorm, analyze the problem, find the best
solution
Answer:
Research studies showed which of the following seating arrangements to be the most
preferred configuration in competitive relationships?
A. sitting side by side at a square table
B. sitting side by side at a round table
C. sitting at right angles
D. sitting face-to-face
Answer:
Concrete words are more efficient and stay with the reader longer than abstract words.
a. true
b. false
Answer:
Since negotiation tactics differ from culture to culture, both national and organizational
culture must be considered when negotiating.
a. true
b. false
Answer:
Which of the following is not a function recognized by Burbinster for nonverbal
communication?
A. complementing
B. accenting
C. directing
D. contradicting
Answer:
Which aspects of an organization’s physical space encourage open communication?
A. Open space, live plants, music
B. Open space, surveillance cameras, waterfalls
C. Waterfalls, sparse furniture, surveillance cameras
D. Music, sparse furniture, open workspaces
Answer:
When one or both parties see a situation as one in which one party will lose or gain
something in exchange for the other party’s loss or gain, a negotiation strategy is best.
a. true
b. false
Answer: