According to Schlesinger et al., change can occur only when sufficient dissatisfaction
with the status quo is present in key individuals or groups.
Answer:
In the United States, the day-to-day communicative activities of men and women have
become more and more dissimilar in the last few decades.
Answer:
The optimum conflict style, according to Blake and Mouton’s grid, is compromise.
Answer:
According to Donnellon, team dynamics shape the organization.
Answer:
Consensus involves getting 75% of the group to agree.
Answer:
Inferences are the miscommunication patterns which occur when the sender and
receive miss each other with their meanings.
Answer:
Research has found that workers want different things in different countries. In the
United States, for example, workers want work/life balance.
Answer:
Each of us decide if group membership is worth the effort we are exerting. This system
aspect is called dynamic equilibrium.
Answer:
Esteem needs are the highest level needs Maslow identified.
Answer:
The philosopher who believed that those who have more should protect those who are
less fortunate by “accidents of birth,” was John Stuart Mill.
Answer:
Diversity in groups tends to increase a group’s divergent thinking and slow down a
group’s convergent thinking when the group has to come to agreement.
Answer:
According to the reading by Maier, the usual conception of effective decision-making
has emphasized a quality dimension rather than acceptance of the solution.
Answer:
The laissez-faire leader fosters more independence than the autocratic or democratic
leader.
Answer:
Research suggests that teams that are successful over time are likely to be both
proactive in anticipating the need for conflict and pluralistic in developing conflict
resolution strategies that apply to all group members.
Answer:
Attitudes are more stable and long-lasting than values.
Answer:
The power someone has over us because of his/her position, such as a teacher, is
considered referent power.
Answer:
According to Harvard Business Online/Business Week, comfortable clone syndrome is
when you surround yourself only with people who think like you and share similar
interests.
Answer:
Individual or self-centered roles are beneficial to a group because they encourage self
actualization.
Answer:
Research has shown that groups (rather than individuals) are better at solving
complicated tasks requiring reasoning and elimination of poor solutions.
Answer:
According to Business Week, online companies like Johnson and Johnson are using
online games to imprve internal communications.
Answer:
In a study of physically attractive people, it was found that they are considered to have
less credibility than their less attractive counterparts.
Answer:
“Tiger teams” are small groups of high-performing people who are challenged by
company’s executive team to take problems and find workable solutions.
Answer:
In addition to offering better decisions for more people, the group decision-making
method reduces the jealousy and hostility that frequently accompany the person-to-
person method.
Answer:
Many factors are important to the study of small groups; health, however, is NOT a
factor.
Answer:
Questions of definition are the same as questions of fact in that they both focus on truth
and falsity.
Answer:
Cohesive groups may have high or low productivity depending on the group norm
regarding productivity.
Answer:
According to Wilson, one of the strongest and most often studied aspects of attraction
to the group is race.
Answer:
Research shows that a group’s interaction patterns clearly affects the group’s success.
Answer:
We shouldn’t worry about meeting face-to-face, because virtual groups are no different
than face-to-face groups in terms of productivity, efficiency, and customer satisfaction.
Answer:
According to Acuff, skilled negotiators tend to spend more than twice as much time on
long-term issues.
Answer:
According to Posner and Kouzes (1996) leadership cannot be learned.
Answer:
Functions or behaviors that groups must perform are identifiable behaviors that can be
learned by anybody.
Answer:
Accrual accounting attempts to measure revenues and expenses that occurred during
accounting periods so they equal net operating cash flow.
Answer:
Hersey and Blanchard suggest that for people with low readiness, the need for
socioemotional support is no longer as important as the need for greater freedom.
Answer:
Groups have the potential to make better-quality decisions than the same individuals
would make if working alone.
Answer:
The most important contribution of the Kepner-Tregoe approach is the way a group
works through the criteria phase.
Answer:
According to the article on SpeedReaching people, people who communicate
__________ essentially communicate the same way with everyone, requiring others to
adapt to their style.
A. effectively
B. frequently
C. quickly
D. egocentrically
Answer:
According to Hall’s research on proxemics, social distance between individuals is about
how far?
A. up to 18 inches
B. four to twelve feet
C. 18 inches to four feet
D. twelve feet and beyond
Answer:
Csikszentmihalyi (1996) found that highly creative people have several things in
common. One is:
A. Women are more sensitive than average.
B. Men are tougher than average.
C. They are all extroverts.
D. They exhibit a great deal of energy.
Answer:
When discussing conflict in virtual groups, Tubbs mentions three tpes of conflict that
arise primarily with virtual groups. Which of the following was not listed?
A. communication style differences
B. lack of time to use technology
C. technology problems
D. lack of sufficient trust between group members
Answer:
The “white hat” in the “Six thinking hats” decision-making method represents thinking
that is:
A. based on intuition and feelings
B. creative
C. emotionally neutral
D. coordinated and controlled
Answer:
When McDonald’s decided several years ago to add breakfast to their existing product
lines, their profits increased by 40%. This is an example of what type of creativity?
A. innovation
B. extension
C. synthesis
D. duplication
Answer:
Which of the following IS NOT true regarding research results comparing the group
support systems (GSS) with face-to-face (FtF) methods?
A. Face-to-face groups reported more satisfaction than GSS groups.
B. Face-to-face groups showed higher levels of consensus and perceived quality.
C. The use of GSS improves decision quality and depth of analysis.
D. The use of GSS improves equality of participation.
Answer:
Luft proposes several guidelines for self-disclosure. Which of the following is one of
his guidelines
A. Self disclosure is appropriate when the information shared has a low-level of risk.
B. Self disclosure is not appropriate in times of crisis.
C. It is generally appropriate for only one person in the relationship to self-disclose.
D. Self disclosure is appropriate when the context is mutually shared.
Answer:
If you and your ‘conflict’ partner choose the same number, you both win a prize.” This
example illustrates:
A. Kepner-Tregoe approach
B. mixed scanning
C. incrementalism
D. tacit bargaining
Answer:
The optimum group size for a problem-solving group is:
A. Four
B. seven
C. five
D. any number between three and ten
Answer:
The personality type identified as ____________ naturally focus on the facts and
details rather than on the big picture and possibilities.
A. thinkers
B. feel
C. sensors
D. judgers
Answer:
Using inclusive pronouns such as “we,” “our,” and “us” are examples of which of the
following dimensions of team talk?
A. Identification
B. Social distance
C. Interdependence
D. Leadership
Answer:
Which of the following was noted by Gibson and Hanna as a practical tip for
participating in groups?
A. do research
B. respect each other
C. demonstrate leadership skills
D. behave rationally
Answer:
Which of the following is one of Gibbs’ defensive climates?
A. equality
B. problem orientation
C. neutrality
D. provisionalism
Answer:
When various minority members form a coalition to help each other achieve mutually
advantageous goals, this is referred to as:
A. railroading
B. teaming up
C. majority vote
D. onsensus
Answer:
Which of the following is a result of conformity research?
A. Group pressure seldom, if ever, produces conformity
B. Yielding to the group is greater on difficult decisions than on easy ones
C. Personality is the single largest factor in conformity behavior
D. Older people conform less than younger people
Answer:
The first phase of the Reflective Thinking Process is “identify criteria.”
Answer:
We move about in a portable space bubble of about inches in each direction.
A. six
B. twelve
C. eighteen
D. twenty-four
Answer:
The “digital divide” is:
A. The gap between the older and younger generations regarding the use of technology.
B. The conflict between people who use technology and those who don’t.
C. The divide between people who fear technology and those who are addicted to it.
D. The exclusion of certain groups of people from technology.
Answer:
According to research, it has been predicted that in 2050, ________________ percent
of the people entering the workforce will be females and people of color.
A. 30
B. 45
C. 60
D. 85
Answer:
According to the model of decision-making that depicts the two criteria related to
incrementalism, the majority of decisions resulting in large changes involve:
A. high understanding, incremental change
B. low understanding, incremental change
C. high understanding, large change
D. low understanding, large change
Answer:
The gap between what we intend to communicate and what is actually received is
called the:
A. community gap
B. semantic differential
C. directing comment
D. arc of distortion
Answer:
“C” stands for in the following model for assessing the need for change:
Change = D x M x P > C
A. cost of change
B. communication
C. change
D. creativity
Answer:
According to the text, the majority of problems require what type of solution?
A. high quality and high acceptance
B. high quality and low acceptance
C. low quality and high acceptance
D. low quality and low acceptance
Answer:
Which of the following is true concerning the all-channel network?
A. feedback is more immediate
B. the network is relatively fast
C. the “Y” is superior to the all-channel in terms of member satisfaction
D. accuracy is not as good as with the circle network
Answer:
These rules outline how decisions are made within the group and how strictly outlined
The group norms are:
A. Boundary
B. Aggregation
C. Position
D. Information
Answer:
An example of unintentional communication in a group setting is:
A. Having a history of collaboration, but not talking about it.
B. Being open to new ideas.
C. Focusing on improving the group’s success, without having set that as a goal.
D. Having a strong concern about achieving individual performance goals at the
expense of group goals.
Answer:
______________ is a misunderstanding that occurs when the speaker and the receiver
miss each other with their meaning.
A. Bypassing
B. harmonizer
C. observering
D. encouragering
Answer:
Which of the following is presented by Acuff as one of the five negotiation strategies
that tend to be effective world-wide?
A. Understand that people enjoy some level of competition.
B. Be up-front, and state your wishes at the beginning of the negotiation.
C. Use language that is simple and accessible.
D. Be spontaneous, try not to plan the negotiation.
Answer:
The ____________ is a question and answer period designed to allow audience
members to interact with the discussion group.
A. panel
B. forum
C. symposium
D. colloquy
Answer:
According to Wilson, the most important reason for a member to belong to a group
from the standpoint of group development is _____________.
Answer:
Another term for the Phillips 66 when group size is not limited to six is the
____________.
Answer:
______________ refers to the decreased effort of each individual member as the
number of people in a group increases.
Answer:
Neighborhood groups generally fit under the heading of what type of group?
Answer:
______________ theory grew out of the idea that leaders are born, not made.
Answer:
According to Peter Senge at M.I.T., often poorly designed systems cause failure, not
poorly motivated individuals. The practical tip related to this idea is _____________.
Answer:
___________________ behavior is defined as that behavior which occurs when an
individual perceives threat or anticipates threat in the group.
Answer:
The study of personal space and distance is known as ______________.
Answer:
Attitudes have three components. The aspect that refers to the EMOTION toward an
idea or concept is the _______________ component.
Answer:
A very heavy and soft person has what type of somatotype? __________
Answer:
______________ includes all of the verbal and nonverbal behaviors that occur in the
course of a group discussion.
Answer:
A decision-making strategy that involves examining a problem comprehensively and
part by part is called ______________________.
Answer:
The network that is the most desirable for most problem-solving situations is the
_____________.
Answer:
Taking ideas beyond their current boundaries is a type of creativity noted by Gibson
and Hodgetts called ________________________.
Answer:
_______________________ is morale or feelings of belongingness.
Answer:
A _______________ is a question and answer period designed to allow audience
members to interact with the discussion group.
Answer:
According to Lipnack and Stamps, a boundary crossing principle is a(n):
____________
Answer: