All of the following are characteristics of feminine communication cultures, EXCEPT:
A. accentuate expressive goals
B. support hierarchical structures
C. tend toward collective orientations
D. foster cooperative speech patterns
Answer:
In reference to the Johari Window, what is known to self and not known to others is the
_______________ quadrant.
A. open
B. hidden
C. unknown
D. blind
Answer:
A “fishbowl” is:
A. a type of brainstorming
B. a situation where the group is placed in the middle of the classroom and observers sit
around the group
C. a situation where group members express their ideas one at a time and the facilitator
synthesizes the information at the end
D. a decision-making format
Answer:
Effective listening is also part of negotiating. In Acuff’s article, additional tips for
effective listening are presented. Which of the following is one of the tips?
A. Talk as frequently as you feel necessary.
B. Interrupt when you need to make a point.
C. Concentrate on what TOS is saying.
D. Avoid getting caught up in what TOS is doing nonverbally.
Answer:
According to Tubbs’ model of small group interaction, group variables such as age,
health, and values are considered:
A. consequences
B. relevant background factors
C. internal influences
D. critical only in problem-solving groups
Answer:
According to Gamble and Gamble’s (2003) research, which of the following is
considered masculine speech?
A. straightforward
B. friendly
C. unobtrusive
D. verbose
Answer:
The type of power which is held by a judge when he/she determines a court case is:
A. coercive power
B. legitimate power
C. reward power
D. expert power
Answer:
Critical factors affecting student responses to online learning include ALL BUT ONE
of the following:
A. Access to a computer
B. Relevance of assignments
C. Attitude about online learning
D. Time constraints
Answer:
Phase two in group development, as described in the text, is characterized by:
A. trying to find out about one another
B. settling in to work comfortably as a group
C. arguing over procedures as well as task issues
D. working at maximum productivity
Answer:
According to the “Practical Tips,” one way to get at root causes of problems is to ask
“Why?” _________ times.
A. two
B. five
C. three
D. seven
Answer:
Which of the following was NOT one of the consequences of group communication?
A. changes in interpersonal relations
B. improved information flow
C. enhanced self-esteem
D. organizational change
Answer:
According to Martin, high-priority items should appear on the agenda.
A. first
B. second
C. near the end
D. as the last item
Answer:
Adler and Elmhorst (1996) suggest there are many times when having a meeting isn’t
justified. Identify one of their reasons.
A. the agenda has only two items
B. members are not prepared
C. the Chair of the committee cannot attend
D. too many other things are going on at work
Answer:
Which of the following IS NOT one of the principles of the principled negotiation
method?
A. Separate the people from the problem.
B. Invent options for mutual gain.
C. Focus on positions, don’t get bogged down on interests.
D. Insist on objective criteria.
Answer:
Which of the following IS NOT one of the factors that determine a leader’s
effectiveness, according to Fiedler and Chemers (1974)?
A. task structure
B. position power
C. leader-member relations
D. personal charisma
Answer:
To use the brainstorming technique __________, one must break patterns and make
bold statements that are intended to contradict the direction that the decision-making
process should go.
A. Reframing
B. Random Input
C. Provocation
D. Concept fan
Answer:
The dimension of empowerment that refers to the idea that teams need to have some
degree of power to accomplish a goal is:
A. potency
B. autonomy
C. meaningfulness
D. impact
Answer:
“Educate and train everyone,” “Codify the principles that will guide you,” and “The
business concept must be viable” are all “Practical Tips” for:
A. using teams for creating organizational change
B. using teams for decision-making
C. developing teams in organizations
D. new supervisors
Answer:
According to research by Morrison, White, and Van Velsor (1990), six factors are
associated with women’s career success. Which of the following is NOT one of those
characteristics?
A. achievement
B. risk taking
C. desire
D. attractiveness
Answer:
Some of the responsibilities of a “team” that have not traditionally been the topic for
work groups in the past include ALLBUT ONE of the following:
A. preparing the annual budget
B. timekeeping functions
C. adjusting production schedules
D. determining meeting times
Answer:
When a speaker ignores what you say as if you had never said it, it is a type of implicit
rejection known as:
A. interruption
B. irrelevant response
C. imperviousness
D. tangential response
Answer:
According to recent research, when team members perceive a supportive team
atmosphere, an empowering team context, an appropriate mix of skills and expertise as
well as rewards limited to team performance, there will be:
A. Greater participation
B. Less absenteeism
C. Better outcomes
D. More possible solutions presented
Answer:
“What is pornographic?” is a question of:
A. fact
B. definition
C. value
D. policy
Answer:
Which of the following is associated with right brain functions?
A. logical
B. sequential
C. factual
D. holistic
Answer:
According to Harvard Business Review, in order to help teams identify risks at the
outset, they are now performing what they call:
A. Feedforward
B. Risk triage
C. Premortem
D. Risk alert
Answer:
The theory that focuses on the impact an audience has on performance is the ________
theory.
A. Cognitive dissonance
B. Balance
C. Social facilitation
D. Exchange
Answer:
The brainstorming technique called ____________ asks group members to view
problems from the perspective of someone with entirely different life experiences.
A. Reframing
B. Random Input
C. Provocation
D. Concept fan
Answer:
Research has shown that followers contribute _______________ percent to the success
of the organization while the leader contributes ______________ percent.
A. 80; 20
B. 20; 80
C. 40; 60
D. 60; 40
Answer:
According to a recent poll by Business Week, ____________ percent of Americans are
currently on a first name basis with someone who works in India.
A. 2
B. 9
C. 22
D. 37
Answer:
Which of the following IS NOT considered “environment?”
A. lighting
B. space
C. sounds
D. distance between speaker and listener
Answer:
This technique involves a six phase process that begins with individuals independently
generating ideas and ends with a final ranking of ideas:
A. Delphi technique
B. buzz session
C. Nominal Group Technique
D. brainstorming
Answer:
Which of the following is NOT one of the three components of attitudes?
A. cognitive
B. affective
C. intuitive
D. behavioral
Answer:
According to research on group performances and types of conflict:
A. High levels of conflict across tasks results in high performance.
B. Low levels of conflict across tasks results in high performance.
C. Early conflict results in a high chance of failure.
D. Early conflict results in a low chance of failure.
Answer: