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Which of the following is a characteristic of a good intercultural communicator?
A. smart
B. disrespectful
C. nondefensive
D. judgmental
Answer:
Which conflict should cause managers to be concerned with the dysfunctions of
conflict?
A. latent conflict
B. felt conflict
C. perceived conflict
D. manifest conflict
Answer:
Which of the following uses a questionnaire that elicits the participants' expert opinions
on a topic?
A. nominal group technique
B. Delphi technique
C. group decision support system
D. brainstorming
Answer:
A listener's experiences and different understanding of the meanings of words can
complicate and confuse the manager's message.
a. true
b. false
Answer:
Asking a meeting member to play "devil's advocate" is a strategy for
A. keeping the meeting short
B. avoiding groupthink
C. encouraging harmony
D. strengthening leadership
Answer:
The Hawthorne studies were originally designed to show the attitudes of employees
toward working conditions.
a. True
b. False
Answer:
The groundwork or preliminary effort a report writer makes before the report is written
often takes more time than actually writing the report.
a. true
b. false
Answer:
Displayed in an office, which of the following is an artifact that can manipulate an
intended perception of the person?
A. religious symbols
B. family photos
C. awards
D. all are correct choices
Answer:
Sexual harassment involves
A. language
B. looking
C. touching
D. all choices are correct
Answer:
It is not possible to control bias.
a. true
b. false
Answer:
Effective communication is not a leading indicator of financial performance.
a. True
b. False
Answer:
Which is not a guideline for the Ws of a meeting agenda?
A. use complete descriptions of the topics
B. small meetings don't require agendas
C. clarify the goal of the meeting
D. ideally, the set time is no more than 90 minutes
Answer:
Which strategy lets an opponent know this is the best offer, and it represents the
maximum goal adjustments a person is willing to make?
A. compromise
B. screen
C. take it or leave it
D. final offer
Answer:
Which message variable does not help a persuasive effort?
A. explicitly stating what is desired
B. ignoring opposing arguments
C. giving concrete examples
D. indirectly persuading a hostile audience
Answer:
Which one of the following was not mentioned as an advantage of writing over oral
communication?
A. economy
B. efficiency
C. accuracy
D. immediate feedback
Answer:
Denmark, Sweden, and Norway are considered masculine societies.
a. true
b. false
Answer:
Nonverbal signals that occur during conversations to signal to a partner to slow, stop
and even "wait your turn" and lets the other person know when you're ready to listen is
known as
A. regulating
B. contradicting
C. accenting
D. substituting
Answer:
Which of the following suggests a loosely knit social framework in which people are
expected to take care of themselves and immediate family only?
A. collectivism
B. individualism
C. power distance
D. loyalty to heirs
Answer:
A special type of question that is successfully used in employment interviews is known
as
A. open-ended
B. behavioral
C. closed-ended
D. primary
Answer:
The extent to which people feel close to each other is called
A. propinquity
B. proximity
C. parallelism
D. propriety
Answer:
What is the principle that says we tend to perceive what is important and pleasing to us
and avoid what is not?
A. perceptive failure
B. attentive perception
C. failure to attend
D. selective attention
Answer:
Under variables associated with the source of persuasion, the one with the most
significance is the source's credibility.
a. true
b. false
Answer:
The main difference between an informal presentation and an impromptu one is the size
of the audience.
a. true
b. false
Answer:
When nonverbal signals contradict verbal ones, which are the ones to trust?
A. neither
B. verbal
C. nonverbal
D. both
Answer:
Age diversity management applies
A. only to the U.S. culture
B. to older people
C. considerable challenges for communication
D. only to menial workplace environments
Answer:
Generally, the title page is the first page for most formal reports.
a. true
b. false
Answer:
The strategy used to create illusions without the use of lies or outright misrepresentation
is known as
A. stacking
B. fait accompli
C. surprise
D. bluff
Answer:
When selecting a physical environment in which to communicate, a manager should
consider all of the following except:
A. privacy
B. formality
C. proximity
D. familiarity
Answer:
Two-way communication between managers and subordinates was first emphasized
during the
A. Scientific management era
B. Human relations era
C. Empowerment era
D. Contingency era
Answer:
The fact that men take up more space than women with their bodies and their artifacts is
an indication of
A. power
B. self-worth
C. size
D. coincidence
Answer:
The use of "he or she" or "he/she" in place of the generic "he" pronoun is neither
graceful nor considered acceptable in writing.
a. true
b. false
Answer:
Which is not a criterion for an effective visual aid?
A. relevance
B. cost
C. simplicity
D. visibility
Answer:
Reports assist managers in
A. planning and organizing
B. executing
C. evaluating and improving
D. all choices are correct
Answer:
