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Which of the following is an inductive organizational approach?
A. state-the-case-and-prove-it
B. problem-solving pattern
C. psychological-progressive pattern
D. sociological-regressive
Answer:
The audience is most likely to ask the question "What is the purpose of this message?"
a. true
b. false
Answer:
______ percent of all speakers experience anxiety to some degree before speaking.
A. 30
B. 40
C. 50
D. 60
Answer:
Many presentations are delivered poorly but they succeed because the speakers
anticipate their audience's reaction.
a. true
b. false
Answer:
An attempted change of personal space is a deception cue.
a. true
b. false
Answer:
A culture that approves of placing family above wealth is considered to have a _______
dimension.
A. feminine
B. collectivistic
C. low-context
D. high power distance
Answer:
Nonverbal communication includes written messages.
a. true
b. false
Answer:
To develop a negotiation strategy systematically one must analyze
A. time
B. environment
C. channel
D. all choices are correct
Answer:
A complication of accurately reading nonverbals is called
A. halo effect
B. primary effect
C. leniency effect
D. recency effect
Answer:
Which of the following is a strategy that can assist in combining aspects of
communication?
A. surprise
B. bluff
C. stacking
D. all choices are correct
Answer:
One advantage of a group meeting is it increases the chance of communication
problems, which is healthy because creates a better line of communication down the
road for group members.
a. true
b. false
Answer:
Managers should text coworkers rather than e-mail when
A. they do not need a reply
B. they need a quick, brief response
C. they are in a meeting
D. they want a permanent record
Answer:
Signals of deception include which of the following?
A. eye contact
B. dress
C. closeness
D. shrug emblem
Answer:
Bandwidth is the information transmission capacity of the available sensory channels.
a. true
b. false
Answer:
Which of the following is not a standard heading for a memo?
A. to
B. from
C. topic
D. date
Answer:
Which is not a disadvantage of teamwork?
A. increased chance of communication problems
B. high cost
C. low-quality decisions
D. overuse
Answer:
Which is not true of visual aid use?
A. they should add to the section of the report in which they appear
B. they should be referred to in the text
C. abbreviations should not be used
D. tables and figures are counted as two separate series
Answer:
One-on-one communication is usually the best way a manager can deliver her message.
a. true
b. false
Answer:
The presence of inordinate optimism that predisposes members to take excessive risks
is a symptom of
A. teamwork
B. leadership
C. groupthink
D. all choices are correct
Answer:
Which of the following is not a disadvantage of collaborative writing?
A. some members don't pull their share
B. personality conflicts occur
C. coordinating schedules is complicated and vexing
D. individual responsibility and accountability
Answer:
Managers must take the following into account when sending a message.
A. the receiver's relationship and status differences with the manager
B. the receiver's interest and emotional state
C. the receiver's knowledge and communication skills
D. all choices are correct
Answer:
Which of the following is one of the three dimensions of a message?
A. up to down
B. vertical to horizontal
C. narrow to wide
D. formal to informal
Answer:
If the writer chooses the direct strategy, the introduction of a letter should take as long
as needed to orient the reader so they can know what to expect in the remaining part of
the letter.
a. true
b. false
Answer:
An important advantage of working in teams is increased commitment and loyalty.
a. true
b. false
Answer:
Abstracting is the process of looking at a big picture and omitting details.
a. true
b. false
Answer:
It is possible for a good manager to write or say all that is important about a subject.
a. true
b. false
Answer:
The indirect approach is an appropriate strategy for
A. good news
B. neutral news
C. bad news
D. both A and B
Answer:
The need for more intercultural awareness arises from
A. the global village concept
B. different greeting and gift-giving rituals
C. different standards of business dress
D. both B and C
Answer:
With regard to technology, a manager's most important decision is whether to use
technological media.
a. true
b. false
Answer:
The key advantage of taking notes is that it helps the listener to
A. organize the message
B. visualize the message
C. personalize the message
D. all choices are correct
Answer:
Online social networks are not practical for professional networking.
a. true
b. false
Answer:
In which of the following regions are women's bare legs, arms, shoulders, or heads
considered offensive in public?
A. Europe
B. Middle East
C. North America
D. South America
Answer:
When emphasizing an important or primary point, the speaker should
A. slow down
B. speed up
C. pace back and forth
D. use hand gestures
Answer:
