Managerial Communication: Strategies and Applications 6th Edition

When the size of the meeting becomes larger, to 10 or 12 members, a V-shaped arrangement is preferred. a. true b. false Answer: b b b As little as one or two errors can change a trusting communication climate to one of distrust. a. true b. false Answer: a a a Studies show most effective business sentences have an average length of A.

Which of the following is an inductive organizational approach? A. state-the-case-and-prove-it B. problem-solving pattern C. psychological-progressive pattern D. sociological-regressive Answer: B B B The audience is most likely to ask the question "What is the purpose of this message?" a. true b. false Answer: b b b ______ percent of all speakers experience anxiety to some degree before speaking. A. 30 B. 40 C. 50 D. 60 Answer: D D D Many

1. The workplace is less diverse and more complex than it was a few decades ago. a. True *b. False a. True *b. False a. True *b. False 2. Technology eliminates the need for multicultural awareness. a. True *b. False a. True *b. False a. True *b. False

1. Nonverbal communication includes written messages. *a. true b. false *a. true b. false *a. true b. false 2. Statistics show 93 percent of a message comes from nonverbal communication. *a. true b. false *a. true b. false *a. true b. false 3. When nonverbal signals contradict

1. A countrys degree of globalization is based on social, political, and economic activities. *a. true b. false *a. true b. false *a. true b. false 2. In the United States, the direct investment of foreign-based companies grew from $9 billion in 1966 to more than $166 billion

1. According to a survey of American Management Association executives, managers are likely to spend about 20 percent of their time dealing with conflict. *a. true b. false *a. true b. false *a. true b. false 2. Organizational conflict is not a natural part of an organizational structure

1. Negotiation is an integral aspect of management. *a. true b. false *a. true b. false *a. true b. false 2. When one or both parties see a situation as one in which one party will lose or gain something in exchange for the other partys loss or

1. In most interviews the interviewer and interviewee agree. a. true *b. false a. true *b. false a. true *b. false 2. The halo effect is the most prevalent type of bias. *a. true b. false *a. true b. false *a. true b. false 3. It is

1. A listeners experiences and different understanding of the meanings of words can complicate and confuse the managers message. *a. true b. false *a. true b. false *a. true b. false 2. Intercultural communication is more important in modern society than intrapersonal communication. a. true *b. false a. true

1. Four concepts that help us understand the use of mediated communication: bandwidth, perceived personal closeness, feedback, and the symbolic interactionist perspective. *a. true b. false *a. true b. false *a. true b. false 2. It is never acceptable to use narrow bandwidth for sensitive messages. a.

1. Ninety percent of all U.S. businesses use some form of group structure. *a. true b. false *a. true b. false *a. true b. false 2. In coordination meetings, project teams keep each other informed of their progress and plan each stage of their joint efforts. *a. true

191 1. The first step in planning an effective presentation is preparing the introduction. a. true *b. false a. true *b. false a. true *b. false 2. The best way to ensure clarity in a presentation is to write an outline. a. true *b. false a. true *b.

1. Managers are thought to spend about 75 percent of their time communicating. *a. true b. false *a. true b. false *a. true b. false 2. Oral managerial communications offer strategic advantages such as economy, efficiency, accuracy and official permanence. a. true *b. false a. true *b.

1. A study conducted using 837 business school graduates with varying years of experience found they spent over one-fourth of their time at work writing. *a. true b. false *a. true b. false *a. true b. false 2. The you attitude deals with the writer's feelings and should

1. With the advent of new technology, written reports are being phased out. a. true *b. false a. true *b. false a. true *b. false 2. The groundwork or preliminary effort a report writer makes before the report is written often takes more time than actually writing the

1. Listening is the form of communication that is most important for entry-level positions. *a. true b. false *a. true b. false *a. true b. false 2. The major reason for developing effective listening is to build relationships between people. *a. true b. false *a. true b. false

The title page serves to motivate the reader to read, interpret, and use the formal report. a. true b. false Answer: b b b Dress is an integral part of the first impression we form on meeting another and is often the key to initial credibility. a. true b. false Answer: a a a Ethical persuasion requires analyzing the audience's A. relationships and

People tend to discuss solutions before defining the problem. a. true b. false Answer: a a a Paragraphs bring separate thoughts together and arrange them to convey a single important idea. a. true b. false Answer: a a a Words represent ____ percent of the impact of an oral face-to-face message. A. 55 B. 38 C. 42 D. 7 Answer: D D D Today's managers manage information. a. true b. false Answer: b b b Which

Which of the following channels is most likely to get the quickest response? A. e-mail B. voicemail C. text message D. memo Answer: C C C Hofstede's dimensions are similar for countries that are geographically close together. a. true b. false Answer: b b b The earliest known example of managerial communication may be the record keeping procedure developed by Sumerian priests around A. 1000

Which of the following is a characteristic of a good intercultural communicator? A. smart B. disrespectful C. nondefensive D. judgmental Answer: C C C Which conflict should cause managers to be concerned with the dysfunctions of conflict? A. latent conflict B. felt conflict C. perceived conflict D. manifest conflict Answer: B B B Which of the following uses a questionnaire that elicits the participants' expert opinions

Intercultural communication is more important in modern society than intrapersonal communication. a. true b. false Answer: b b b An effort to attempt empathetic listening skills is often enough to open communication. a. true b. false Answer: a a a Risks associated with not having policies for use of technology include A. breaches of confidentiality B. viruses C. copyright infringement D. all choices are correct Answer: D D D An

Managerial decision making is defined as A. identifying and solving problems B. supporting employees and building trust C. encouraging an open workplace D. identifying and employing new technologies Answer: A A A Managers should discourage their subordinates from listening to the grapevine because the information is usually false. a. true b. false Answer: b b b The information transmission capacity of the available sensory

The most frequently used medium of communication within an organization is the A. letter B. memo C. brochure D. bulletin board Answer: B B B Which of the following statements about performance reviews is false? A. employees should be given time to prepare psychologically B. statements questioning another's motives should be avoided C. psychological distance should be lessened D. provisionalism promotes confusion

There is no need to wait until the end of the message to summarize it. a. true b. false Answer: a a a Decisions decrease in quality when conflicts are involved. a. true b. false Answer: b b b When someone attending a formal event is casually dressed, the impression he or she gives is A. ignorance B. disrespect C. age difference D. all choices are

Research shows that problem-solving groups with high trust will: A. exchange relevant ideas and feelings less often B. develop greater clarification of goals and problems C. search less extensively for alternative courses of action D. have less influence on solutions Answer: B B B The fact that many US workers do not take advantage of the Family and

Direct order is the best arrangement of points for A. proposals B. negative news C. routine reports D. long formal reports Answer: C C C Meetings should occur in the meeting leader's office. a. true b. false Answer: b b b Leakage occurs when contradictory nonverbal signals betray deception. a. true b. false Answer: a a a Organizations are A. stable B. static entities C. continuously evolving D. a dated concept Answer: C C C All of the

How short should most routine e-mail messages be? A. one sentence B. one screen C. one paragraph D. one word Answer: B B B The halo effect is the most prevalent type of bias. a. true b. false Answer: a a a Foreign investors are more likely to start new American businesses than purchase existing businesses. a. true b. false Answer: b b b The communication process consists of an

Preparation for a foreign assignment may include A. taking a vacation B. learning another language C. discussing the country at dinner D. reading your local newspaper Answer: B B B Which is a personal space deception cue? A. signal blunders B. picking at lint C. lip biting D. foot tapping Answer: A A A Reminding managers of the organization's overall goals can alleviate interdepartmental conflict. a. true b.

In order to truly understand someone, one must A. agree with his or her message B. do most of the talking C. listen carefully D. feel sympathy for the other party Answer: C C C An appropriate phrase to eliminate the allness error is A. "this is what I consider critical information" B. "I am assuming" C. "in my opinion" D. "either

Perceived conflict is present when the parties A. recognize the conditions B. misunderstand one another's true position C. have competing interests D. both A and B are correct Answer: D D D Which movement has been shown to positively influence the flow of conversation? A. mimicry B. affect display C. illustrating D. the way we walk Answer: A A A Strategic managerial listening requires listening to

According to the US Department of Education, which foreign languages are the most important to learn? A. Chinese, Korean, and Japanese B. Hindi and Urdu C. both A and B are correct D. French and Spanish Answer: C C C Headings are a useful tool in guiding the reader through the report. a. true b. false Answer: a a a Which is a potential

Twisting a paper clip during a stressful conversation is what kind of kinesic message? A. emblem B. illustrator C. adapter D. affect display Answer: C C C Effective communication is the key to planning, leading, organizing, and controlling the resources of the organization. a. true b. false Answer: a a a A deductive pattern in a paragraph means the main idea is in which position? A.

A business suit may not be the appropriate attire for an evening of entertainment in some societies. a. true b. false Answer: a a a Long reports tend to have a more informal appearance. a. true b. false Answer: b b b When an interviewer is impressed by the candidate, she talks more. a. true b. false Answer: a a a Which of the following is an example

Although active voice is usually preferred over passive in business writing, its main advantage is that it is A. diplomatic B. shorter C. direct D. emphatic Answer: A A A A memo report A. always uses direct order B. employs headings C. organizes by prose, not lists D. does not include visual aids Answer: B B B The order of a persuasive message (first or second)

Letter writers who prepare messages matching their readers' interest are using A. metacommunication B. connotations C. euphemisms D. none of the choices are correct Answer: D D D Organizational conflict is primarily caused by A. mutually exclusive goals B. personality differences C. the culture D. competition Answer: A A A Which of the following is not a strategy for emphasizing a main idea? A. repeating it B. highlighting