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1. The workplace is less diverse and more complex than it was a few decades ago.
2. Technology eliminates the need for multicultural awareness.
3. Scientific management identifies the most efficient and effective manner for performing a task
4. Gangplank theory was the first formal recognition of horizontal communication.
5. Dale Carnegie was one of the first writers to link communication skills with managerial
effectiveness.
6. The Hawthorne studies were originally designed to show the attitudes of employees toward
working conditions.
7. The human relations approach during the Carnegie era was manipulative.
8. Empowerment is delegating power to subordinates in the organization.
9. A goal of empowerment is to allow employees more freedom within their jobs.
10. Modern CEOs are returning to an autocratic model of leadership.
11. The contingency approach was a management philosophy in the 20th century.
12. Diversity issues are found in the areas of gender, culture, age, and education.
13. Sexual harassment definitions are continually evolving.
14. Education diversity has decreased managers’ ability to seek help from employees.
15. Ethics in business is constantly evolving to match emerging norms and values and varies
from country to country.
16. Ethics has no application in business communication.
17. The workplace requires more sophisticated managerial communication skills because it is
much more diverse and complex than it was just a few decades ago.
18. Effective communication is not a leading indicator of financial performance.
19. Good managers do not use new social media technologies to facilitate collaboration on work
projects as often as weak managers do.
20. Business transactions were recorded in the Middle East as early as 3200 BCE.
21. Scientific Management brings to the fast food industry
22. Which of the following is not one of Fayol’s Principles?
23. According to Dale Carnegie gaining compliance from other people requires
24. Employee commitment to an organization is gained by
25. The Hawthorne studies examined which of the following?
26. Modern managerial communication stresses the importance of which of the following?
27. Organizations are
28. The contingency approach to management communication requires managers to
29. Major dynamics affecting communication contingencies are:
30. Sexual harassment involves
31. Cultural diversity
32. Age diversity management applies
33. A characteristic necessary for competitive advantage is the ability to:
34. Competition means
35. Ethics is
36. Strategies for improving communication ethics do NOT include
37. The earliest known example of managerial communication may be the record keeping
procedure developed by Sumerian priests around
38. The systematic evolution of managers as communicators began with
39. Two-way communication between managers and subordinates was first emphasized during
the
40. Which era is characterized by the interdependence of jobs, organizations, and people?
41. All of the following business leaders and philosophers are associated with Scientific
management except
42. Dale Carnegie’s philosophy stressed that managers should use which of the following
strategies to attain employee commitment?
43. The Hawthorne studies indicated that the best way to increase worker productivity is to
44. Which era is characterized by Peter Drucker’s belief that workers should be considered assets
rather than liabilities?
45. The Empowerment era was triggered by which of the following?
46. What are the four most common types of workplace diversity?
47. What are some of the differences between men and women in workplace communication
style?
48. What are some typical strategies for empowering employees?
49. What is meant by John Naisbitt’s observation that networks are replacing hierarchies? What
factors are causing this change?
50. What impact does an age-diverse workforce have on the level of difficulty in communication
between employees? Between employees and their managers?
