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1. In most interviews the interviewer and interviewee agree.
2. The halo effect is the most prevalent type of bias.
3. It is not possible to control bias.
4. Managers deal with lots of facts in an interview in order to make decisions regarding
interviewees.
5. Nonverbal information can be a problem in an interview because interviews are generally short
and intensive.
6. The most pervasive communication barrier results from hierarchical rank.
7. Time and place don’t have an impact on the success of an interview.
8. Managers should check to be sure that the interviewee agrees with the interview’s purpose.
9. A compromise between the structured and unstructured interview is the mini-structured
interview.
10. A primary question introduces a topic in an interview, while a secondary question follows up,
probing further into the response to the primary question.
11. Primary questions help gain complete and accurate information, and also establish a positive
communication climate in the interview.
12. Directed questions are effective as persuasion tools.
13. In the close of the interview, end with an agreement, statement of appreciation, and a
handshake.
14. More than 90 percent of employee turnover can be traced back to poor interviewing and
hiring practices.
15. Online social networks are not practical for professional networking.
16. When an interviewer is impressed by the candidate, she talks more.
17. Employment law cases cannot be tried by a jury.
18. Networking works best in a formal setting.
19. Promotion decisions are based on many factors outside of performance.
20. Behavioral questions are the least useful type to ask during interviews.
21. Which of the following is not a barrier to effective interviews?
22. Skillful questioning is the best way to overcome which of the following barriers to effective
communication?
23. Which form of bias occurs when the latest information disproportionately affects all the
earlier information?
24. A complication of accurately reading nonverbals is called
25. When an interviewer establishes an opinion early and then seeks information that supports it,
the effect is called
26. The most pervasive communication barrier in interviews is
27. The type of interview that is suitable for most situations that managers face is the
__________ interview.
28. Which interview format is best employed when the interviewee should help set the direction?
29. Which type of question is structured with no real restrictions on the type of response that is
received?
30. Which type of question solicits commitment as quickly as possible?
31. “I see you worked in the AR Department; what is that?” is given as an example of which type
of question?
32. A special type of question that is successfully used in employment interviews is known as
33. In the employment interview, who should talk more?
34. Which performance review is recommended for a low-performing, marginal employee?
35. Which of the following statements about performance reviews is false?
36. Many lawsuits stem from performance appraisals that are
37. When an applicant says “I worked there for three months,” and the manager thinks “she is a
job-jumper,” the manager is guilty of
38. At which point does hearing unfavorable information have the greatest effect on the
interviewer’s opinion of the interviewee?
39. How can a manager minimize the effect of power differences during an interview?
40. Why is the opening of an interview so important?
41. In what sequence are the following questions: “Do you regret your actions? What will you do
differently next time?”
42. “Tell me about yourself” is what type of question?
43. What should the manager consider when planning to conduct a job interview?
44. The concept of BFOQ is a guide for determining
45. Which of the following questions is possibly discriminatory and unlawful when attempting to
determine an applicant’s financial status?
46. Which of the following is a behavioral question?
47. What is meant by BFOQ? What is its relevance to employment interviews, performance
appraisals, and disciplinary interviews?
48. As an interviewee, what are some verbal and nonverbal behaviors that you can do to create a
positive first impression?
49. Describe the funnel sequence and inverted funnel sequence for interview questions. Give an
example of questions in each sequence. When should an interviewer use each sequence?
50. Discuss ways to network outside the workplace that can result in a professional advantage.
