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1. A listener’s experiences and different understanding of the meanings of words can complicate
and confuse the manager’s message.
2. Intercultural communication is more important in modern society than intrapersonal
communication.
3. There is a positive correlation between communication openness and trust and productivity.
4. An organization’s culture can encourage or discourage information flow.
5. As little as one or two errors can change a trusting communication climate to one of distrust.
6. National culture determines how we communicate.
7. Managers should use the same methods of communication with different receivers.
8. A hostile sender/receiver relationship requires less communication time.
9. A receiver’s level of knowledge is easily measured by asking specific, open-ended questions
and receiving feedback.
10. Communication failure will not necessarily occur when one neglects any one component
when analyzing a critical situation.
11. Content factors including negative vs. positive messages, fact vs. opinion, importance to the
receiver, and controversialism all must be considered for effective managerial communication.
12. One-on-one communication is usually the best way a manager can deliver her message.
13. The choice between public and private communication settings is obvious.
14. A familiar environment by its very nature frequently is a distraction for a manager and her
target audience.
15. Post-mortems are unpleasant but valuable tools for improvement.
16. It is possible for a good manager to write or say all that is important about a subject.
17. Abstracting is the process of looking at a big picture and omitting details.
18. Effective communication is the key to planning, leading, organizing, and controlling the
resources of the organization.
19. The communication process consists of an exchange of messages that must be composed of
words.
20. Managerial communication happens at only three levels: interpersonal, group, and
organizational.
21. Generally speaking, a manager spends _____ of his time communicating.
22. Understanding of a manager’s message is based on the receiver’s
23. Intrapersonal communication
24. Organization communication focuses on
25. All communication takes place in
26. Which aspects of an organization’s physical space encourage open communication?
27. When reviewing the cultural aspects of the communication situation, managers should
consider
28. Managers must take the following into account when sending a message.
29. Distortions to the sender’s intended message are referred to as:
30. What are the four elements in determining an effective communication strategy?
31. Reasons managers choose to communicate are to
32. Which of the following is an example of both oral and written communication?
33. The environment in which communication occurs
34. Physical distance between sender and receiver impacts
35. Time
36. Interpersonal and intrapersonal communication can be hindered by the following critical
errors.
37. Failure to discriminate leads to the following
38. An appropriate phrase to eliminate the allness error is
39. Managerial communication may occur at any of the following levels except
40. The first layer of the strategic communication model consists of
41. The second layer of the strategic communication model consists of
42. The third layer of the strategic communication model consists of
43. When a manager is encoding a message, she should consider all of the following except
44. When delivering bad news, a manager should first consider
45. All of the following are common purposes for managerial communication except
46. When selecting a physical environment in which to communicate, a manager should consider
all of the following except:
47. Describe differences between large and small companies in their emphasis on writing. What
are some reasons for these differences?
48. What are two examples of internal noise and two examples of external noise that can damage
a listener’s competency at work?
49. What are the three critical errors discussed in Chapter 2, and what questions should a
communicator ask in order to avoid making them?
50. You must explain a new procedure to your workgroup. Which is the best communication
channel to use—a face-to-face meeting or an e-mail? Support your choice with at least two
reasons.
