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1. Four concepts that help us understand the use of mediated communication: bandwidth,
perceived personal closeness, feedback, and the symbolic interactionist perspective.
2. It is never acceptable to use narrow bandwidth for sensitive messages.
3. Perceived closeness is the information transmission capacity of the available sensory channels.
4. Research suggests that electronic media doesn’t affect the closeness people feel toward each
other.
5. All uses of technology designed to enhance managerial communication are constructive.
6. Technology dramatically increases the feedback cycle.
7. Managerial communication behavior represents ritualistic responses to the need to appear
competent, intelligent, legitimate, and rational.
8. Sensitive messages should usually be communicated in face-to-face settings.
9. The extent to which a message is negative and the extent to which it is sensitive are highly
related.
10. Research indicates that the communication of complex detailed information is improved
dramatically by face-to-face interaction.
11. Persuasion is an effort to coerce, fool, seduce, or manipulate the receiver.
12. With regard to technology, a manager’s most important decision is whether to use
technological media.
13. Managerial decision making is the process of identifying old and developing new problems.
14. Today’s managers manage information.
15. GDSS (group decision support systems) increases both efficiency and groupthink.
16. Groupware provides computer-mediated communication systems, allowing different
viewpoints and ideas to be compared and discussed in real time.
17. Although the whole rationale for reliance on technology is increased efficiency and
productivity, it is a beneficial tool that must be constantly reassessed.
18. The decision to use technology affects only the channel among all the variables in the
strategic communication model.
19. Bandwidth is the information transmission capacity of the available sensory channels.
20. In terms of information theory, selective attention is the result of information jamming.
21. Research shows that employees take longer to reply to voice messages than to other types of
technology.
22. The four concepts that help one understand the use of mediated communication include
23. Shaking hands upon meeting someone uses which of the following cues?
24. The information transmission capacity of the available sensory channels is known as
25. The major advantage for companies of using videoconferencing is
26. Messages are categorized along which continuums?
27. Written media are perceived to show
28. When sending a negative message managers should
29. As the complexity of a message increases, managers should attempt to use
30. Employees are more easily persuaded when
31. Problems with technology include
32. Managerial decision making is defined as
33. Managerial decision making
34. Mediated technology
35. One advantage of collaborative writing is
36. Which of the following work activities is not supported by GDSS?
37. Risks associated with not having policies for use of technology include
38. Which sensory channels are you using when you greet someone and shake hands?
39. What factors should be considered when deciding between using a teleconference and a
videoconference?
41. The extent to which people feel close to each other is called
42. Managers should text coworkers rather than e-mail when
43. Which of the following channels is most likely to get the quickest response?
44. The effects of constant e-mail alerts include
45. Research shows that managers choose the face-to-face channel to symbolize
46. When a manager uses the face-to-face channel to remind her team of a regular meeting, she is
ignoring which message factor?
47. How short should most routine e-mail messages be?
48. Give an example in which you could justify the use of communication technology when you
are attempting to persuade someone to take an action.
49. Provide an example in which technology has changed a person’s job.
50. What do you believe would be the greatest difficulty in becoming proficient in collaborative
writing?
