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There is no need to wait until the end of the message to summarize it.
a. true
b. false
Answer:
Decisions decrease in quality when conflicts are involved.
a. true
b. false
Answer:
When someone attending a formal event is casually dressed, the impression he or she
gives is
A. ignorance
B. disrespect
C. age difference
D. all choices are correct
Answer:
Canada and the United States are low-context cultures.
a. true
b. false
Answer:
Which is not a standard purpose for a business presentation?
A. inform
B. inspire
C. convince
D. cause action
Answer:
A(n) _________ question is one originally asked by a group member to the leader who
then directs it back to the person who asked it.
A. relay
B. feedback
C. open-ended
D. reverse
Answer:
The Empowerment era was triggered by which of the following?
A. intense global competition
B. rapidly developing technology
C. the need for faster product development
D. all of the above
Answer:
People speak approximately 25 percent as fast as they think.
a. true
b. false
Answer:
Which of the following factors would influence the format a report takes?
A. audience
B. legality
C. direct order
D. indirect order
Answer:
A euphemism is an expression with intended positive connotations.
a. true
b. false
Answer:
When in the planning stage of writing, which of the following considerations is false?
A. Who: reader analysis, including sensitivity to the message
B. When: the earlier a message is sent, the better for employees directly affected
C. Why: justifies the message
D. How: a change of media indicates the importance of the message
Answer:
It is never acceptable to use narrow bandwidth for sensitive messages.
a. true
b. false
Answer:
An indirect approach in responses to inquiries should have reasons for denying the
request followed by the refusal.
a. true
b. false
Answer:
Differences between cultures must be understood but not accepted for international
business.
a. true
b. false
Answer:
An easy way to deliver a negative message in a positive tone is to stress reader benefits.
a. true
b. false
Answer:
The problem-solving pattern is a deductive organizational approach, whereas the
state-the-case-and-prove-it approach is inductive.
a. true
b. false
Answer:
Content factors including negative vs. positive messages, fact vs. opinion, importance
to the receiver, and controversialism all must be considered for effective managerial
communication.
a. true
b. false
Answer:
Half of American employers have implemented internal systems for conflict resolution.
a. true
b. false
Answer:
An easy way to find positive words for a negative message is to
A. say what will happen
B. deny the bad news
C. admit responsibility
D. place blame
Answer:
In the United States, the direct investment of foreign-based companies grew from $9
billion in 1966 to more than $166 billion in 201
a. true
b. false
Answer:
What factors should be considered when deciding between using a teleconference and a
videoconference?
A. the need for visual cues and the need for data file sharing
B. costs
C. both A and B are correct
D. timing
Answer:
Directed questions are effective as persuasion tools.
a. true
b. false
Answer:
Modern CEOs are returning to an autocratic model of leadership.
a. True
b. False
Answer:
The "you" attitude does not
A. anticipate questions
B. stress reader benefits
C. emphasize negatives
D. use the words you, your, or yours
Answer:
In terms of information theory, selective attention is the result of information jamming.
a. true
b. false
Answer:
All communication takes place in
A. one's mind
B. the environment
C. within the context it is used
D. within a culture
Answer:
In order to effectively implement the win-win approach managers must believe that
competition is better than cooperation.
a. true
b. false
Answer:
An organization's culture can encourage or discourage information flow.
a. true
b. false
Answer:
The memo report starts with a brief introduction that tells the purpose of the report and
who authorized it.
a. true
b. false
Answer:
"Tell me about yourself" is what type of question?
A. closed
B. leading
C. open
D. directed
Answer:
The problem-solving strategy is also known as the win-win approach to conflict
management.
a. true
b. false
Answer:
