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Which of the following channels is most likely to get the quickest response?
A. e-mail
B. voicemail
C. text message
D. memo
Answer:
Hofstede's dimensions are similar for countries that are geographically close together.
a. true
b. false
Answer:
The earliest known example of managerial communication may be the record keeping
procedure developed by Sumerian priests around
A. 1000 CE
B. 1 CE
C. 5000 BCE
D. 8000 BCE
Answer:
Which of the following questions is possibly discriminatory and unlawful when
attempting to determine an applicant's financial status?
A. Have you ever had your wages garnished?
B. What is your approximate net worth?
C. How much is your house mortgage?
D. all choices are correct
Answer:
In coordination meetings, project teams keep each other informed of their progress and
plan each stage of their joint efforts.
a. true
b. false
Answer:
The party with the most information is likely to have the better position in a
compromise.
a. true
b. false
Answer:
"Faking" body language associated with dominance can improve a person's self-image.
a. true
b. false
Answer:
The workplace is less diverse and more complex than it was a few decades ago.
a. True
b. False
Answer:
Venting hostility is detrimental to conflict solving.
a. true
b. false
Answer:
In a persuasive request, it is not a good idea to anticipate and answer the possible
objections the reader might raise.
a. true
b. false
Answer:
The systematic evolution of managers as communicators began with
A. the Industrial Revolution
B. World War I
C. World War II
D. the Vietnam War
Answer:
Organization by ___________ is the most common organizational plan because it is so
broad.
A. quantity
B. criteria
C. place
D. quality
Answer:
The manager who attempts to meet production goals at all costs, without concern for
the needs of others, would use which strategy?
A. avoidance
B. smoothing
C. compromise
D. forcing
Answer:
Which of the following is an advantage of collaborative writing?
A. everyone is a team leader
B. group decision making
C. everyone contributes to the project at all times
D. it fosters formal chains of communication and authority
Answer:
When more powerful or vocal group members might intimidate others, which decision-
making format for a face-to-face meeting is appropriate?
A. nominal group technique
B. rational problem-solving
C. Delphi technique
D. brainstorming
Answer:
Persuasion is an effort to coerce, fool, seduce, or manipulate the receiver.
a. true
b. false
Answer:
A manager needs to enter the conflict situation believing others' opinions are beneficial.
a. true
b. false
Answer:
Generally speaking, a manager spends _____ of his time communicating.
A. 55%
B. 65%
C. 75%
D. 85%
Answer:
Promotion decisions are based on many factors outside of performance.
a. true
b. false
Answer:
Most managers do not need impromptu speaking skills, since they usually have lots of
preparation time.
a. true
b. false
Answer:
Negotiators expect each other to make an equal number of concessions in negotiations.
a. true
b. false
Answer:
The executive summary should be _____ the length of the report.
A. 1/4
B. 1/6
C. 1/9
D. 1/10
Answer:
"BILL" stands for
A. Big Idea at Long Last
B. Big Idea a Little Later
C. Best Idea a Lot Later
D. Best Idiom a Little Later
Answer:
Which technique induces a macro listening climate?
A. note taking
B. leaning toward a speaker
C. walking around
D. rephrasing the speaker's words
Answer:
The LAW of listening stands for
A. Listening equals Asking plus Winning
B. Listening equals Ability plus Willingness
C. Listening equals Assets plus Wisdom
D. Listening equals Attitude plus Work
Answer:
Modern managerial communication stresses the importance of which of the following?
A. listening
B. recording records
C. giving orders
D. discipline
Answer:
Which question should you ask if you want a particular answer?
A. rhetorical
B. leading
C. open ended
D. either-or
Answer:
Managers should use the same methods of communication with different receivers.
a. true
b. false
Answer:
Polychronic cultures generally have less economic success than monochronic cultures.
a. true
b. false
Answer:
The major advantage for companies of using videoconferencing is
A. travel time for meetings is reduced
B. less expensive
C. visual feedback is available
D. to avoid eye contact
Answer:
The third layer of the strategic communication model consists of
A. content, environment, channel, and time
B. sender, receiver, and purpose
C. culture and climate
D. purpose, content, and environment
Answer:
Managerial communication may occur at any of the following levels except
A. intrapersonal
B. global
C. group
D. intercultural
Answer:
A good reason to call a meeting is to allow everyone the opportunity to get away from
his desk.
a. true
b. false
Answer:
The paper quality of a letter is an example of
A. verbal communication
B. metacommunication
C. false communication
D. telecommunication
Answer:
