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When the size of the meeting becomes larger, to 10 or 12 members, a V-shaped
arrangement is preferred.
a. true
b. false
Answer:
As little as one or two errors can change a trusting communication climate to one of
distrust.
a. true
b. false
Answer:
Studies show most effective business sentences have an average length of
A. 5 to 10 words
B. 10 to 15 words
C. 15 to 20 words
D. 20 to 40 words
Answer:
Denotative meanings are subjective while connotative meanings are objective.
a. true
b. false
Answer:
Which of the following refers to the space around us and how we and others relate to it?
A. paralanguage
B. proxemics
C. kinesics
D. vocalics
Answer:
"Please do not hesitate to contact me" is preferred over "Please contact me" because it
sounds more businesslike.
a. true
b. false
Answer:
Nonverbals enhance communication by combating the effects of noise.
a. true
b. false
Answer:
Which strategy is used to attach one idea to the other?
A. fait accompli
B. stacking
C. building blocks
D. bluff
Answer:
Writing in a conversational style means using
A. colloquialisms
B. jargon and slang
C. words in your speaking vocabulary
D. answering your own questions
Answer:
A micro climate is defined as the general atmosphere of a workplace.
a. true
b. false
Answer:
In which of the following countries are business cards handed to the recipient with both
hands with the information facing the receiver?
A. Denmark
B. France
C. England
D. Japan
Answer:
Which idea about LAO and MSO is true?
A. the LAO is relatively difficult to find
B. the MSO is easily calculable
C. reversing opinion on the MSO during negotiations is acceptable
D. the LAO should be set to prevent a loss
Answer:
During the question solicitation phase after a presentation, the speaker should admit it if
he has no answer to a question.
a. true
b. false
Answer:
Which one of the following is not a dimension of national culture?
A. power distance
B. uncertainty acceptance
C. individualism/collectivism
D. masculinity/femininity
Answer:
Meetings are an effective way to make announcements and share information.
a. true
b. false
Answer:
Which of the following is not a deception-related gesture?
A. hand to face
B. mouthcover
C. folding hands
D. moustache-stroke
Answer:
The furthest point from the LAO that the negotiator can reasonably justify is called the
A. MSO
B. BATNA
C. SRO
D. MAO
Answer:
An intelligent audience could be both easier and more difficult to persuade.
a. true
b. false
Answer:
Most Americans speak at a rate of about _______ words per minute.
A. 125
B. 150
C. 65
D. 70
Answer:
Normal gift-giving practices in some countries are considered unethical in others.
a. true
b. false
Answer:
Kinesic refers to the space around us and how we and others relate to it.
a. true
b. false
Answer:
Research indicates that managers are less frequently involved in third-party
negotiations.
a. true
b. false
Answer:
A Janus statement consists of a(n)
A. explanation
B. review and preview
C. calendar for January
D. deduction
Answer:
According to Dale Carnegie gaining compliance from other people requires
A. trust and compromise
B. vision, attractiveness, humility, and sincerity
C. interpersonal skills as personified by forensic debate
D. interpersonal dynamics of attraction and influence
Answer:
Managerial communication behavior represents ritualistic responses to the need to
appear competent, intelligent, legitimate, and rational.
a. true
b. false
Answer:
It's been estimated that 20 to 40 percent of American managers fail to perform
adequately abroad because they haven't been sufficiently prepared for adjusting to the
foreign culture.
a. true
b. false
Answer:
Which layer of the strategic communication model is relevant to negotiation?
A. the first layer
B. the second layer
C. the third layer
D. all choices are correct
Answer:
Statistics show 93 percent of a message comes from nonverbal communication.
a. true
b. false
Answer:
In what order is the groundwork of a report completed?
A. develop recommendations, define the problem, seek data
B. define the problem, develop recommendations, seek data
C. develop recommendations, seek data, define the problem
D. seek data, define the problem, develop recommendations
Answer:
In terms of conflict resolution strategies, what is negotiation?
A. win-win
B. win-lose
C. lose-lose
D. none of the choices is correct
Answer:
