A business suit may not be the appropriate attire for an evening of entertainment in
some societies.
a. true
b. false
Answer:
Long reports tend to have a more informal appearance.
a. true
b. false
Answer:
When an interviewer is impressed by the candidate, she talks more.
a. true
b. false
Answer:
Which of the following is an example of both oral and written communication?
A. company meetings where reports are presented
B. company website
C. chart talks
D. briefings
Answer:
Which of the following is not considered back matter of a formal report?
A. glossary
B. bibliography
C. executive summary
D. appendix
Answer:
Gestures include which of the following?
A. movement
B. posture
C. accenting
D. emblems
Answer:
When negotiating, managers should never use their networks.
a. true
b. false
Answer:
The illusion that everyone in the group holds the same viewpoint is a symptom of
A. teamwork
B. leadership
C. groupthink
D. all choices are correct
Answer:
A conversational style is important in the writing of business letters, as it aids in
developing the “you viewpoint.”
a. true
b. false
Answer:
Hyper-punctuality is a characteristic of which cultures?
A. Western European
B. Asian
C. Latin American
D. all choices are correct
Answer:
With the advent of new technology, written reports are being phased out.
a. true
b. false
Answer:
The first layer of the strategic communication model consists of
A. source, message, and receiver
B. purpose, content, and environment
C. culture and climate
D. time and channel
Answer:
The second layer of the strategic communication model consists of
A. time and channel
B. culture and climate
C. content and environment
D. sender, receiver, and purpose
Answer:
One advantage of collaborative writing is
A. it is less expensive
B. it creates open lines of communication
C. more people can become involved in the writing process
D. A and C are both correct
Answer:
It might be appropriate to make concessions during negotiations in order to preserve the
working relationship.
a. true
b. false
Answer:
The most common reason that managers write reports is that someone asked them to.
a. true
b. false
Answer:
Which of the following statements is true?
a. Paraphrasing is repeating the speaker’s words.
b. Usually, speakers paraphrase to check the listener’s understanding.
c. A paraphrase reflects the underlying attitudes or emotional tone of a message.
d. Paraphrasing is not useful for strengthening the speaker-listener relationship.
Answer:
The end of the presentation should contain a summary and any new information that
was omitted during the presentation.
a. true
b. false
Answer:
What is the term for a group of people who think in similar ways about how to
communicate, subjects to be dealt with and how to approach them, and what makes up
legitimate knowledge?
A. social network
B. workgroup
C. discourse community
D. culture
Answer:
Of the following countries, which is said to have weak uncertainty avoidance?
A. England
B. Belgium
C. Japan
D. Singapore
Answer:
The working paper from which a meeting operates is called a(n)
A. script
B. policy
C. procedural
D. agenda
Answer:
Major dynamics affecting communication contingencies are:
A. product quality, diversity, subordination, and competition
B. ethics, diversity, product quality, and competition
C. time, diversity, ethics, and competition
D. competition, creative analysis, product quality, and ethics
Answer:
When reviewing the cultural aspects of the communication situation, managers should
consider
A. the date, time, and place of the communication
B. the cultural background of the receiver
C. the sender, receiver, and purpose of the communication
D. the totality of the message and its likely impact on the receiver
Answer:
Written media plays an important role in negotiation. The most common is the letter of
intent.
a. true
b. false
Answer:
Participants of a meeting need five working days to prepare.
a. true
b. false
Answer:
Written media as a negotiation can be used to
A. establish goodwill
B. deemphasize an issue
C. lend credibility to the writer
D. all choices are correct
Answer:
Managers do not believe that casual dress affects the quality of work.
a. true
b. false
Answer:
Words that create sharp, vivid images and stimulate reader interest are known as
A. jargon
B. denotation
C. concrete
D. abstract
Answer:
The key to the win-win strategy is that it follows a combative problem-solving
approach rather than a mutual one.
a. true
b. false
Answer:
The first step in planning an effective presentation is preparing the introduction.
a. true
b. false
Answer:
What are the four elements in determining an effective communication strategy?
A. the targeted audience, the purpose, the medium, and the physical environment
B. the message content, the channel, the time the communication occurs, and the
physical environment
C. the target audience, the purpose, the time the communication occurs, and the
physical environment
D. the medium, the physical environment, the content, and the time the message occurs
Answer:
The contingency approach was a management philosophy in the 20th century.
a. True
b. False
Answer:
When an applicant says “I worked there for three months,” and the manager thinks ‘she
is a job-jumper,” the manager is guilty of
A. differing intentions
B. interpreting nonverbals
C. confusing facts and inferences
D. seeking evidence
Answer: