Unlock document.
This document is partially blurred.
Unlock all pages and 1 million more documents.
Get Access
Direct order is the best arrangement of points for
A. proposals
B. negative news
C. routine reports
D. long formal reports
Answer:
Meetings should occur in the meeting leader's office.
a. true
b. false
Answer:
Leakage occurs when contradictory nonverbal signals betray deception.
a. true
b. false
Answer:
Organizations are
A. stable
B. static entities
C. continuously evolving
D. a dated concept
Answer:
All of the following business leaders and philosophers are associated with Scientific
management except
A. Lee Iacocca
B. Frederick Taylor
C. Ray Kroc
D. Frank Gilbreth
Answer:
National culture determines how we communicate.
a. true
b. false
Answer:
Most claim refusal letters close with an apology.
a. true
b. false
Answer:
Written business communications should be
A. economical and efficient
B. wordy and intelligent
C. effective and ambiguous
D. accurate and taxing
Answer:
Conflict is always destructive to the organization and should be avoided as much as
possible.
a. true
b. false
Answer:
PowerPoint slides should have very little white space.
a. true
b. false
Answer:
The choice between public and private communication settings is obvious.
a. true
b. false
Answer:
When preparing to listen, a manager should
A. pick the best time
B. pick the best place
C. review documents
D. both A and B are correct choices
Answer:
Approximately 30 percent of all speakers experience anxiety to some degree before
speaking.
a. true
b. false
Answer:
Which statement concerning informative presentations is false?
A. lay opinions are appropriately used when citing nonexperts
B. audiences judge evidence on its timeliness and source
C. heavy use of empirical information is employed in the psychological-progressive
pattern
D. transitions are key to providing clarity to the plan
Answer:
Audiences are more likely to remember a speaker's delivery style than content.
a. true
b. false
Answer:
The indirect letter begins with a buffer.
a. true
b. false
Answer:
Which of these strategies softens negative news?
A. place negative information at points of low emphasis
B. avoid no or not when possible
C. avoid words with negative connotations
D. all choices are correct
Answer:
The formality of a report depends on
A. its significance
B. precedent
C. effort
D. all choices are correct
Answer:
Empowerment is delegating power to subordinates in the organization.
a. True
b. False
Answer:
Dale Carnegie was one of the first writers to link communication skills with managerial
effectiveness.
a. True
b. False
Answer:
The technical language or specialized terms that become part of the everyday
vocabulary of an organization or discipline is known as
A. clichés
B. jargon
C. wordy phrases
D. hackneyed expressions
Answer:
Which of the following is not a strategic consideration for virtual meetings?
A. technological adequacy
B. cultural differences
C. physical facilities
D. team relationships
Answer:
In business, speaking in a clear, firm, low-pitched voice connotes confidence and results
in more attentive listening.
a. true
b. false
Answer:
Which of the following is a good reason not to apologize?
A. it implies responsibility for wrongdoing
B. it invites legal action against the writer and her organization
C. it can damage a company's image
D. all are correct choices
Answer:
Primary questions help gain complete and accurate information, and also establish a
positive communication climate in the interview.
a. true
b. false
Answer:
Collective bargaining is a type of
A. conflict
B. first-party negotiation
C. third-party negotiation
D. second-party negotiation
Answer:
Headings are not appropriate in a letter report and the length should be between 5 to 8
pages.
a. true
b. false
Answer:
Which listening intensity level is best for business meetings?
A. casual
B. factual
C. empathic
D. all choices are correct
Answer:
Which of the following is not a disadvantage of teams?
A. costly
B. time consuming
C. lower motivation
D. risk of groupthink
Answer:
Perceived closeness is the information transmission capacity of the available sensory
channels.
a. true
b. false
Answer:
GDSS (group decision support systems) increases both efficiency and groupthink.
a. true
b. false
Answer:
"Tellshowdo" is the best sequence for a speaker when
A. summarizing
B. giving instructions
C. telling a story
D. persuading
Answer:
Managers deal with lots of facts in an interview in order to make decisions regarding
interviewees.
a. true
b. false
Answer:
Many lawsuits stem from performance appraisals that are
a. accurate measures of performance
b. subjective
c. completed by a manager
d. consistent
Answer:
Which of the following is not a step in the psychological-progressive pattern?
A. arouse
B. dissatisfy
C. gratify
D. empathize
Answer:
