The title page serves to motivate the reader to read, interpret, and use the formal report.
a. true
b. false
Answer:
Dress is an integral part of the first impression we form on meeting another and is often
the key to initial credibility.
a. true
b. false
Answer:
Ethical persuasion requires analyzing the audience’s
A. relationships and knowledge
B. attitudes and beliefs
C. age and education level
D. driving forces and restraining forces
Answer:
When the accommodating strategy is used, managers try to deal with conflict by
making the employee with the most seniority happy.
a. true
b. false
Answer:
A characteristic necessary for competitive advantage is the ability to:
A. give orders to employees
B. operate without attracting investment
C. add value to resources
D. develop international contacts
Answer:
Negative responses to an inquiry should begin with
A. a reminder of the request
B. a denial
C. little to no reasoning for the denial
D. an apology
Answer:
If a speaker takes longer than usual to begin answering a question, he/she is probably
lying.
a. true
b. false
Answer:
Which of the following is the most frequent reason memos are used in an organization?
A. to communicate with groups
B. copying-in
C. fixing responsibility
D. both a and c
Answer:
Which of the following channels is the best one to use when notifying employees of
impending layoffs?
A. one-to-one conversations
B. group meetings
C. e-mail
D. intranet
Answer:
Which concept proposed that advancements in communication and transportation
technologies would compress the world to a point where it would be one big happy
unit?
A. objectivity myth
B. global village
C. universality myth
D. androgynous myth
Answer:
When writing to readers outside the organization, managers should use jargon since this
is a commonly understood language.
a. true
b. false
Answer:
Which of the following is a type of mechanical transition?
A. repeating key words
B. a smooth line of thought
C. using jargon
D. using clichés
Answer:
While notification memos are appropriate for groups, request memos can be directed
only to individuals.
a. true
b. false
Answer:
Which of the following is not a part of the win-win strategy?
A. prevent differences of opinion
B. assume a person can be trusted
C. listen to everyone involved
D. remain optimistic about finding an answer
Answer:
In the employment interview, who should talk more?
A. manager
B. candidate
C. both manager and candidate
D. other interviewers in the room
Answer:
“It is thought that interest rates will fall” is an example of a(n)
A. fact
B. truism
C. passive voice
D. expletive
Answer:
Which heading system is used to indicate material subordinate to the main parts of the
report?
A. first-level headings
B. third-level headings
C. second-level headings
D. fourth-level headings
Answer:
The most pervasive communication barrier in interviews is
A. perception
B. bias
C. fact-inference confusion
D. organizational status
Answer:
Messages are categorized along which continuums?
A. sensitivity, privacy, complexity, and agreeableness
B. sensitivity, agreeableness, privacy, and negativity
C. sensitivity, negativity, complexity, and persuasiveness
D. privacy, complexity, information overload, and agreeableness
Answer:
A familiar environment by its very nature frequently is a distraction for a manager and
her target audience.
a. true
b. false
Answer:
The main benefit of paraphrasing as a listening strategy is that it
A. increases understanding
B. strengthens the relationship
C. adds face time to the interaction
D. both A and B are correct choices
Answer:
Actually writing the report takes more time than doing the preliminary groundwork.
a. true
b. false
Answer:
Which of the following does the chapter list as reasons why managers use meetings?
A. informational or fact-finding
B. problem solving
C. decision making
D. all choices are correct
Answer:
Which strategy is used for letters that convey good news?
A. direct strategy
B. indirect strategy
C. vertical strategy
D. horizontal strategy
Answer:
Which of the following is not a barrier to managerial listening?
A. physical limitations
B. time constraints
C. intentions
D. all choices are correct
Answer:
When an interviewer establishes an opinion early and then seeks information that
supports it, the effect is called
A. primary effect
B. halo effect
C. hypothesis testing
D. recency effect
Answer:
What are the four most common types of workplace diversity?
A. gender, culture, age, and education
B. religion, nationality, age, and gender
C. race, ethnicity, religion, and outlook
D. urbanization, acculturation, orientation, and education
Answer:
Which of the following is most effective in the discussion of a relatively complicated
problem, especially if the audience is largely ignorant of the facts or is likely to be
hostile to the message?
A. problem-solving pattern
B. the state-the-case-and-prove-it
C. the psychological-progressive
D. the sociological pattern
Answer:
When nonverbal signals contradict verbal ones, the verbal ones are usually the ones to
trust.
a. true
b. false
Answer:
Managers who withdraw from conflict
A. enjoy less open, upward communication
B. are perceived as less helpful
C. give employees less knowledge of their attitudes and feelings
D. all choices are correct
Answer: