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Managerial decision making is defined as
A. identifying and solving problems
B. supporting employees and building trust
C. encouraging an open workplace
D. identifying and employing new technologies
Answer:
Managers should discourage their subordinates from listening to the grapevine because
the information is usually false.
a. true
b. false
Answer:
The information transmission capacity of the available sensory channels is known as
A. capability
B. perspective
C. sensuality
D. bandwidth
Answer:
Scientific management identifies the most efficient and effective manner for performing
a task
a. True
b. False
Answer:
When delivering bad news, a manager should first consider
A. the receiver's knowledge
B. the receiver's emotional state
C. the receiver's status
D. the receiver's communication skills
Answer:
On the average, the executives that Mintzberg and associates observed had a full half
hour of uninterrupted time only once every ________ day(s).
A. four
B. two
C. six
D. half
Answer:
A secondary question is the first question about a topic.
a. true
b. false
Answer:
Preparing a rebuttal against a speaker's criticism is an example of which barrier to
listening?
A. debate
B. willingness
C. internal and external noise
D. detouring
Answer:
Claim letters should detail both the problem and the actions required for satisfaction.
a. true
b. false
Answer:
The human relations approach during the Carnegie era was manipulative.
a. True
b. False
Answer:
Good managers do not use new social media technologies to facilitate collaboration on
work projects as often as weak managers do.
a. True
b. False
Answer:
All uses of technology designed to enhance managerial communication are
constructive.
a. true
b. false
Answer:
The Philippines, Venezuela, and Mexico are countries with low power distance.
a. true
b. false
Answer:
Birdwhistell found that if a manager wants to create stress in an opponent, he or she
may
A. move closer physically
B. move farther away
C. avoid eye contact
D. sit next to the opponent
Answer:
The environment is important when negotiating because it impacts the amount of
control each party may exercise over the physical site arrangements as well as the
psychological climate in which the exchange occurs.
a. true
b. false
Answer:
The type of listening most common in business meetings and conferences is
A. casual
B. factual
C. empathetic
D. sympathetic
Answer:
Which of the following meanings of a word is the subjective one that is largely
determined by a person's previous experiences or associations?
A. denotation
B. connotation
C. euphemism
D. malapropism
Answer:
Personal possessions in the office, but not the location of the office, create perceptions.
a. true
b. false
Answer:
Understanding of a manager's message is based on the receiver's
A. education and attention
B. position on the company's organizational chart
C. perception and message interpretation
D. experience and attention
Answer:
Problems with technology include
A. sensory overload
B. narrow bandwidth
C. reduced opportunities for feedback
D. all choices are correct
Answer:
Revising involves which of the following?
A. writing a paper with as few errors as possible.
B. Rewriting the paper as many times as necessary
C. Neatness
D. Reading what has been written
Answer:
Smoothing the tie indicates a deceptive answer.
a. true
b. false
Answer:
Memos and e-mails written by managers are considered to be
A. interesting
B. permanent
C. important
D. classified
Answer:
Which tactic is not wise to employ during negotiations?
A. forbearance
B. take the offense when under attack
C. use the clock
D. do not reveal the true deadline
Answer:
There is a positive correlation between communication openness and trust and
productivity.
a. true
b. false
Answer:
Oral managerial communications offer strategic advantages such as economy,
efficiency, accuracy and official permanence.
a. true
b. false
Answer:
A receiver's level of knowledge is easily measured by asking specific, open-ended
questions and receiving feedback.
a. true
b. false
Answer:
When managers understand the sources of conflict, they aren't able to select an
appropriate communication strategy.
a. true
b. false
Answer:
The maximum acceptable outcome and the least supportable outcome are flexible
guideposts for negotiations.
a. true
b. false
Answer:
Side-by-side seating indicates cooperation, while face-to-face seating indicates
competition.
a. true
b. false
Answer:
The chapter identified a series of beliefs managers need to have to successfully resolve
conflict. Which of the following was not one mentioned in the chapter?
A. cooperation is better than competition
B. parties can be trusted
C. the one with the most seniority knows best
D. status difference can be minimized
Answer:
Diversity issues are found in the areas of gender, culture, age, and education.
a. True
b. False
Answer:
