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1. Listening is the form of communication that is most important for entry-level positions.
2. The major reason for developing effective listening is to build relationships between people.
3. People speak approximately 25 percent as fast as they think.
4. Active and passive are two forms of listening.
5. An effort to attempt empathetic listening skills is often enough to open communication.
6. There is no need to wait until the end of the message to summarize it.
7. A listener who takes notes indicates boredom in both the message and the speaker.
8. Open-ended questions give the respondent a narrow choice of possible answers, while a closed
question gives a wider range of possible answers.
9. A secondary question is the first question about a topic.
10. A directed question leads the speaker to a desired response.
11. Research indicates information transmitted via the grapevine in organizations is 75 percent
accurate.
12. Assimilation is the tendency of people to adjust or modify rumors, to mold them to fit their
personal needs.
13. Managerial listening requires nonverbal awareness.
14. Finishing someone’s sentences for them indicates a strong communication relationship and
encourages the speaker.
15. An open-door policy is not always successful in inducing communication.
16. The sending side of the communication process is more difficult than the receiving side.
17. A micro climate is defined as the general atmosphere of a workplace.
18. To enhance the listening climate, a listener should put down whatever he/she is doing.
19. Strategic managerial listening requires listening to the spoken words and attention to the
nonverbal elements and the total environment.
20. Managers should discourage their subordinates from listening to the grapevine because the
21. Most Americans speak at a rate of about _______ words per minute.
22. Which of the following is not a barrier to listening?
23. Preparing a rebuttal against a speaker’s criticism is an example of which barrier to listening?
24. The type of listening most common in business meetings and conferences is
25. The manager who wants to understand another person from that person’s own internal frame
of reference should use which type of listening?
26. Which of the following is not a technique for active listening?
27. Of the following, which does not work with the others to achieve accurate listening?
29. Which question seeks to get a deeper level of information?
30. What is the formula the textbook uses to help explain the cause of rumors in modern
organizations?
31. Showing a preference for vivid and dramatic treatment of data is known as
32. Which of the following is one of the three dimensions of a message?
33. The 25–75 rule can create a problem in which of the following?
34. Total climate listening is known as:
35. A positive listening climate includes
36. Which technique induces a macro listening climate?
37. Strategic managerial listening requires listening to
38. Which of the following is not an advantage of managerial listening skills?
39. Which of the following is not a barrier to managerial listening?
40. The LAW of listening stands for
41. The listening barrier “detouring” is closely related to
42. Which listening intensity level is best for business meetings?
43. When preparing to listen, a manager should
44. Using mnemonics is a good strategy for
45. The key advantage of taking notes is that it helps the listener to
46. The main benefit of paraphrasing as a listening strategy is that it
47. Which is the best paraphrase for “I hate that job and I quit!”?
48. What is the difference between hearing and listening?
49. According to the discussion presented in this chapter, what is the difference between
interactive and active listening?
50. What are four things a manager should do to become physically and psychologically prepared
to listen? Discuss each of these.
