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Perceived conflict is present when the parties
A. recognize the conditions
B. misunderstand one another's true position
C. have competing interests
D. both A and B are correct
Answer:
Which movement has been shown to positively influence the flow of conversation?
A. mimicry
B. affect display
C. illustrating
D. the way we walk
Answer:
Strategic managerial listening requires listening to the spoken words and attention to
the nonverbal elements and the total environment.
a. true
b. false
Answer:
Shaking hands upon meeting someone uses which of the following cues?
A. visual, auditory, tactile, olfactory
B. visual, auditory, tactile, gustatory
C. visual, tactile, olfactory, gustatory
D. auditory, tactile, olfactory, gustatory
Answer:
People cooperating on a task compensate for the invasion of their personal tasks by not
making eye contact.
a. true
b. false
Answer:
