Research shows that problem-solving groups with high trust will:
A. exchange relevant ideas and feelings less often
B. develop greater clarification of goals and problems
C. search less extensively for alternative courses of action
D. have less influence on solutions
Answer:
The fact that many US workers do not take advantage of the Family and Medical Leave
Act is an indication of which dimension of cultural differences?
A. collectivism-individualism
B. femininity-masculinity
C. power distance
D. uncertainty avoidance
Answer:
The best way to ensure clarity in a presentation is to write an outline.
a. true
b. false
Answer:
Education diversity has decreased managers’ ability to seek help from employees.
a. True
b. False
Answer:
According to Hofstede’s dimensions of cultural differences, the United States has
A. low uncertainty avoidance
B. high uncertainty avoidance
C. variable uncertainty avoidance
D. unknown uncertainty avoidance
Answer:
Indirect order is often favored for short reports and proposals.
a. true
b. false
Answer:
Which is the best way for a speaker to begin the questions and answers session?
A. “Who has the first question?”
B. “Now I will answer your questions.”
C. “Are there any questions?”
D. “Do we have time for a question?”
Answer:
Communication failure will not necessarily occur when one neglects any one
component when analyzing a critical situation.
a. true
b. false
Answer:
Visual aids used to repeat what the text has shown should be placed in an appendix
rather than the body.
a. true
b. false
Answer:
The speed with which international trade fell so uniformly during the global economic
collapse of 2008 was due to
A. vertical specialization
B. telecommunication
C. the global village concept
D. horizontal specialization
Answer:
The pattern of organization for a report dealing with chronologically sequenced
material would be
A. place
B. quantity
C. quality
D. time
Answer:
The four concepts that help one understand the use of mediated communication include
A. bandwidth, perceived closeness, feedback, and symbolic interactionist perspective
B. bandwidth, perceived closeness, feedback, and capability
C. feedback, capability, bandwidth, and volumity
D. videoconferencing, sensuality, feedback, and perceived closeness
Answer:
An advantage of learning the language when you are an international traveler is the
avoidance of interpretational disasters.
a. true
b. false
Answer:
Letter reports differ from memo reports according to
A. format, tone, and audience
B. introduction, body, and conclusion
C. direct, neutral, and indirect order
D. all of the choices are correct
Answer:
The difference between positive and negative wording is more a matter of content than
emphasis.
a. true
b. false
Answer:
Sensitive messages should usually be communicated in face-to-face settings.
a. true
b. false
Answer:
What percent of their time do managers spend dealing with conflict?
A. 10
B. 15
C. 20
D. 25
Answer:
The sending side of the communication process is more difficult than the receiving side.
a. true
b. false
Answer:
In a large bureaucracy with an overabundance of policies, managers are most likely to
manage conflict with which strategy?
A. accommodating
B. compromising
C. avoiding
D. problem solving
Answer:
One of the more serious problems associated with collaborative writing is dealing with
conflicts that arise.
a. true
b. false
Answer:
Managerial decision making
A. is hindered by information technology
B. implements GDSS
C. identifies problems and multiple solutions
D. leads to bandwidth jamming
Answer:
When should a writer edit a document?
A. before revising
B. at the same time as revising
C. after revising
D. instead of revising
Answer:
Which question in the negotiation process is asked not to get an answer but for effect?
A. rhetorical
B. bipolar
C. shotgun
D. leading
Answer:
The opening of a persuasive request should
A. use an indirect strategy
B. use a direct strategy
C. greet the reader
D. catch the readers’ attention
Answer:
Which type of memo may be either direct or indirect?
A. form memos
B. requests for action
C. announcements
D. guideline memos
Answer:
Physical distance between sender and receiver impacts
A. tone and loudness
B. gestures and posture
C. feedback and time
D. all choices are correct
Answer:
This chapter lists several rules for speaking to the media. What are they?
Answer:
A primary question introduces a topic in an interview, while a secondary question
follows up, probing further into the response to the primary question.
a. true
b. false
Answer:
Women put themselves at a disadvantage during negotiations when they
A. Wait for someone to praise them
B. Compare their performance to others
C. Use networking and relationships as leverage
D. Try to preserve goodwill
Answer:
Which of the following work activities is not supported by GDSS?
A. idea creation
B. message exchange
C. individual goal planning
D. document preparation
Answer:
Which is a good follow-up to use in re-capping the decisions made in a meeting?
A. sending an e-mail or memo
B. discussing the decisions in the next meeting
C. a detailed letter sent to all participants
D. a phone call
Answer:
The most pervasive communication barrier results from hierarchical rank.
a. true
b. false
Answer:
Networking works best in a formal setting.
a. true
b. false
Answer: