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Intercultural communication is more important in modern society than intrapersonal
communication.
a. true
b. false
Answer:
An effort to attempt empathetic listening skills is often enough to open communication.
a. true
b. false
Answer:
Risks associated with not having policies for use of technology include
A. breaches of confidentiality
B. viruses
C. copyright infringement
D. all choices are correct
Answer:
An increased number of meeting attendees decreases one's willingness to participate.
a. true
b. false
Answer:
Which of the following is not one of Fayol's Principles?
A. discipline
B. division of work
C. cultural diversity
D. authority
Answer:
Which is the best paraphrase for "I hate that job and I quit!"?
A. "Sounds like you had a tough day."
B. "So you hate that job and you quit."
C. "You can't afford to quit."
D. All choices are correct
Answer:
Assimilation is the tendency of people to adjust or modify rumors, to mold them to fit
their personal needs.
a. true
b. false
Answer:
When sending a negative message managers should
A. get right to the point
B. use any available source of technology to get the message to the receiver
C. use e-mail
D. be sensitive to the receiver
Answer:
Competition means
A. two or more parties work against one another for the business of a third party
B. customer service or the product must possess greater value at the same price
C. defective parts must be minimal, few product repairs can be tolerated
D. all choices are correct
Answer:
Which of the following is an alternative to avoid answering a question during
negotiations?
A. ignore the question
B. change the subject
C. answer only part of the question
D. write the question down and tell the person you will get back to them
Answer:
Men initiate negotiations four times more often than women do.
a. true
b. false
Answer:
Although a claim letter deals with something negative, it should be written directly.
a. true
b. false
Answer:
Which is the best strategy when there is significant damage or injury?
A. no apology
B. a partial apology
C. a full apology
D. none of these is the correct choice
Answer:
It is difficult for a business speaker to hold the audience's attention for more than
A. five minutes
B. ten minutes
C. fifteen minutes
D. twenty minutes
Answer:
For which of the following should you use the indirect strategy?
A. Inquiries
B. Positive responses to inquiries
C. Requests
D. None of the above
Answer:
A report writer should gather data before developing solutions or action items.
a. true
b. false
Answer:
The writers should use words such as claim, allege, problem, damage and regret to
convey the seriousness of the letter.
a. true
b. false
Answer:
An open-door policy is not always successful in inducing communication.
a. true
b. false
Answer:
Which statement is false?
A. feelings of tension are always part of negotiations
B. to project confidence, roll up your shirt sleeves and loosen your collar
C. gaining a sense of the other party's culture is key for success
D. enter negotiations knowing what is reasonable to expect
Answer:
Good writing is useful only in business settings.
a. true
b. false
Answer:
Which of the following is a behavioral question?
A. How would you handle a disgruntled customer?
B. Are you a people person?
C. How do your friends describe you?
D. Why are you on the job market?
Answer:
Employees are more easily persuaded when
A. they like their manager
B. they view the persuader as an authority
C. the manager is physically and psychologically close to them
D. all choices are correct
Answer:
For which of the following should you use the direct strategy?
A. Negative responses to inquiries and requests
B. Refused claims
C. Persuasive messages
D. None of the above
Answer:
Four concepts that help us understand the use of mediated communication: bandwidth,
perceived personal closeness, feedback, and the symbolic interactionist perspective.
a. true
b. false
Answer:
Which type of posture may emphasize or show involvement?
A. backward-leaning
B. standing on tip toes
C. folding arms
D. forward-leaning
Answer:
Organization communication focuses on
A. internal behavior
B. two or more people exchanging thoughts
C. formal and informal meetings
D. how a group of tasks is linked to complete a job
Answer:
Nonverbal information can be a problem in an interview because interviews are
generally short and intensive.
a. true
b. false
Answer:
The workplace requires more sophisticated managerial communication skills because it
is much more diverse and complex than it was just a few decades ago.
a. True
b. False
Answer:
Which type of gesture has one meaning that everyone agrees on?
A. illustrators
B. emblems
C. regulators
D. adaptors
Answer:
Managerial decision making is the process of identifying old and developing new
problems.
a. true
b. false
Answer:
