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Twisting a paper clip during a stressful conversation is what kind of kinesic message?
A. emblem
B. illustrator
C. adapter
D. affect display
Answer:
Effective communication is the key to planning, leading, organizing, and controlling the
resources of the organization.
a. true
b. false
Answer:
A deductive pattern in a paragraph means the main idea is in which position?
A. at the end
B. in the middle
C. at the beginning
D. anywhere
Answer:
When choosing material for a presentation, which audience variable is not considered?
A. demographics
B. knowledge levels
C. size
D. attitudes
Answer:
Strategic managerial listening requires listening to
A. the spoken words
B. the nonverbal
C. the total environment
D. all choices are correct
Answer:
Which of the following is not a technique for active listening?
A. identify the main and supporting points
B. organize the message
C. repeat the message
D. visualize the message
Answer:
A popular new format for formal business reports is
A. PowerPoint decks
B. memos
C. e-mails
D. blogs
Answer:
Skillful questioning is the best way to overcome which of the following barriers to
effective communication?
A. differing intentions
B. bias
C. effects of first impressions
D. organizational status
Answer:
The basis for organizing a business message is the "you" attitude.
a. true
b. false
Answer:
Which era is characterized by Peter Drucker's belief that workers should be considered
assets rather than liabilities?
A. Administrative era
B. Behavioral era
C. Contingency era
D. Scientific management era
Answer:
A very firm handshake is the universal business greeting.
a. true
b. false
Answer:
Most of the data needed for business reports are primary data.
a. true
b. false
Answer:
Gestures and posture are both examples of movement.
a. true
b. false
Answer:
A Janus statement is a type of
A. Roman numeral
B. month
C. opening
D. transition
Answer:
When a manager uses the face-to-face channel to remind her team of a regular meeting,
she is ignoring which message factor?
A. sensitivity
B. negativity
C. complexity
D. persuasiveness
Answer:
Which type of question is structured with no real restrictions on the type of response
that is received?
A. neutral-directed
B. primary
C. open-ended
D. secondary
Answer:
Deception is not shown in which of the following?
A. adapter movements
B. duration of message
C. empathic listening
D. contradicting nonverbals
Answer:
Accordingly, again, also, and additionally are examples of
A. transitions
B. pronouns
C. overused words
D. parallelism
Answer:
Written media are perceived to show
A. urgency and personal concern
B. authority and legitimacy
C. a desire for teamwork and a strong impression
D. goodwill and protocol
Answer:
Positive responses to claims never need explanation.
a. true
b. false
Answer:
Nonverbal aspects of vocal delivery include
A. pitch
B. tone
C. onset
D. all choices are correct
Answer:
Managers will have more power in the negotiation process if they appear less confident
than the other party.
a. true
b. false
Answer:
Which of the following is not a barrier to listening?
A. listening-speaking differential
B. motivation
C. noise
D. willingness
Answer:
It is acceptable to decline sampling a nation's delicacies.
a. true
b. false
Answer:
Research shows that employees take longer to reply to voice messages than to other
types of technology.
a. true
b. false
Answer:
When contacting a boss by memo or e-mail, writers should also copy their immediate
supervisors.
a. true
b. false
Answer:
Compromise is the conflict resolution strategy to use when
A. neither party believes he/she has the power to "force" the issue
B. one or both parties believes winning may not be worth the cost
C. status differences between the parties are strong
D. both A and B are correct choices
Answer:
In most interviews the interviewer and interviewee agree.
a. true
b. false
Answer:
Using mnemonics is a good strategy for
A. active listening
B. interactive listening
C. casual listening
D. both A and B are correct choices
Answer:
Only collaborative writing groups with reoccurring conflicts should elect a team leader.
a. true
b. false
Answer:
The nonverbal message is the predominant form of communication in negotiation.
a. true
b. false
Answer:
The 2575 rule can create a problem in which of the following?
A. primary-secondary questions
B. micro listening climate
C. informal communication
D. organizing a message
Answer:
Filley, who conducted extensive research on workgroups, thinks the ideal size for a
meeting is generally
A. five
B. ten
C. fifteen
D. as many people as you can get to come
Answer:
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