Although active voice is usually preferred over passive in business writing, its main
advantage is that it is
A. diplomatic
B. shorter
C. direct
D. emphatic
Answer:
A memo report
A. always uses direct order
B. employs headings
C. organizes by prose, not lists
D. does not include visual aids
Answer:
The order of a persuasive message (first or second) is related to success.
a. true
b. false
Answer:
Which spatial zone is the one in which most daily business is conducted in the United
States?
A. intimate
B. personal
C. social
D. public
Answer:
What should the manager consider when planning to conduct a job interview?
A. time
B. applicant’s résumé
C. position requirements
D. all choices are correct
Answer:
Collectivism is evidenced by people taking care of only their immediate families.
a. true
b. false
Answer:
Why is the opening of an interview so important?
A. it establishes the climate
B. it establishes the purpose
C. it allows the interviewee to be himself
D. both A and B are correct choices
Answer:
The avoidance or withdrawal strategy combines a low concern for production with a
low concern for people.
a. true
b. false
Answer:
When a manager is encoding a message, she should consider all of the following except
A. her communication preferences
B. her receiver
C. the organization’s culture
D. all of the above are important considerations
Answer:
The “you” attitude
A. adapts the message to the reader
B. influences the format of the message
C. subordinates negative information
D. all choices are correct
Level: Medium
Answer:
A listener who takes notes indicates boredom in both the message and the speaker.
a. true
b. false
Answer:
A presentation should begin with a statement that captures the audience’s attention.
a. true
b. false
Answer:
An advantage of the Delphi technique is that it does not require close physical
proximity.
a. true
b. false
Answer:
The conflict resolution strategy closest to negotiation is
A. forcing
B. avoiding
C. accommodating
D. compromising
Answer:
Intrapersonal communication
A. focuses on the exchange of thoughts
B. requires meetings to take place
C. links members of an organization or company
D. focuses on internal behavior
Answer:
Since managers write so many e-mails every day, they are not held to the same writing
standards as letters.
a. true
b. false
Answer:
Unlike in other types of meetings, members of staff meetings are not expected to share
information.
a. true
b. false
Answer:
Deceptive answers are likely to be longer and less specific than honest ones.
a. true
b. false
Answer:
When a meeting leader asks for “push back,” he/she is asking the meeting members to
A. criticize his/her ideas
B. leave
C. sit up straighter
D. agree on the next step
Answer:
Which sensory channels are you using when you greet someone and shake hands?
A. visual and auditory
B. visual, auditory, and olfactory
C. visual, auditory, olfactory, and tactile
D. visual, auditory, olfactory, tactile, and gustatory
Answer:
The purpose of informational meetings is to communicate a company point of view and
have it accepted by employees.
a. true
b. false
Answer:
Which era is characterized by the interdependence of jobs, organizations, and people?
A. Scientific management era
B. Human relations era
C. Contingency era
D. All of the above
Answer:
The letter report is given to readers within the organization.
a. true
b. false
Answer:
The environment in which communication occurs
A. is not always important
B. clearly has an effect
C. can be marginalized away
D. is of overriding importance
Answer:
Research indicates that the indirect approach is generally best for hostile audiences.
a. true
b. false
Answer:
Which is not a strategic consideration listed in the chapter that assists managers in
preparation for meetings?
A. should we meet
B. premeeting arrangements
C. feedback
D. leadership style
Answer:
Cognitive intelligence (IQ) is more important than emotional intelligence (EQ) for
managerial success.
a. true
b. false
Answer:
Which of the following is not a disadvantage of collaborative writing?
A. collaboration takes more time
B. collaboration causes conflicts
C. members may not contribute their fair share
D. the final document has a corporate style
Answer:
Context variables include which of the following?
A. secondary
B. written
C. media
D. exclusive
Answer:
Technology eliminates the need for multicultural awareness.
a. True
b. False
Answer:
Which of the following is not a way to maximize environmental conditions for problem
solving?
A. review and adjust perceptions
B. review and adjust conflict conditions
C. review and adjust strengths
D. review and adjust attitudes
Answer:
What are the average lengths for good, coherent paragraphs in business letters and
memos and in business reports?
Answer:
Provide an example in which technology has changed a person’s job.
Answer:
You are trying to indicate interest in the other person while listening. What should you
be doing with your eyes, head, trunk, and hands?
Answer:
Define MSO and LAO in a negotiation. Give an example of each.
Answer:
What are some of the differences between men and women in workplace
communication style?
Answer:
What do you believe would be the greatest difficulty in becoming proficient in
collaborative writing?
Answer:
What are four things a manager should do to become physically and psychologically
prepared to listen? Discuss each of these.
Answer:
If English is the dominant international language of business, why should a manager
learn a foreign language in preparation for an overseas assignment?
Answer:
How do headings in a report indicate the relative significance of the material?
Answer:
Select a country you are familiar withor, if you have not traveled to another country,
select a region within the United Statesand analyze its culture, using Hofstede’s
dimensions of cultural differences.
Answer:
What are the three critical errors discussed in Chapter 2, and what questions should a
communicator ask in order to avoid making them?
Answer:
What impact does an age-diverse workforce have on the level of difficulty in
communication between employees? Between employees and their managers?
Answer:
What is meant by BFOQ? What is its relevance to employment interviews, performance
appraisals, and disciplinary interviews?
Answer:
What is NGT? What is its value for group decision making?
Answer:
According to the discussion presented in this chapter, what is the difference between
interactive and active listening?
Answer:
How can conflict benefit an organization?
Answer:
Your boss says, “Don’t waste time revising or editing your documents. People will
figure out what you mean, even if there are some grammar and spelling errors.” How
should you reply? (Hint: Give reasons to revise)
Answer:
Define BATNA in a negotiation. Give an example.
Answer:
What are some typical strategies for empowering employees?
Answer: