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People tend to discuss solutions before defining the problem.
a. true
b. false
Answer:
Paragraphs bring separate thoughts together and arrange them to convey a single
important idea.
a. true
b. false
Answer:
Words represent ____ percent of the impact of an oral face-to-face message.
A. 55
B. 38
C. 42
D. 7
Answer:
Today's managers manage information.
a. true
b. false
Answer:
Which of the following is a reason to become familiar with international business
communication practices discussed in the chapter?
A. you may find yourself working for a company owned by a company from another
country
B. lots of products are made overseas
C. to learn different languages
D. networking is always valuable for businesses
Answer:
Using online collaborative writing technology will minimize emotional conflicts among
collaborators.
a. true
b. false
Answer:
You can improve the reader's response to bad news when you
A. offer a reason for the outcome
B. provide an alternative or a compromise whenever possible
C. bluntly start off with the bad news
D. both A and B are correct
Answer:
Mediated technology
A. improves control of specific jobs
B. hinders horizontal integration
C. does not positively alter vertical communication
D. increases managers within a company
Answer:
Active and passive are two forms of listening.
a. true
b. false
Answer:
Which question seeks to get a deeper level of information?
A. neutral-directed
B. open-ended
C. primary
D. secondary
Answer:
Managerial communication happens at only three levels: interpersonal, group, and
organizational.
a. true
b. false
Answer:
Two common characteristics of attractiveness that increase wage earnings are _______
and ________.
A. hair color and weight
B. height and strong chin
C. height and weight
D. eye color and strong chin
Answer:
Why should managers become culturally sensitive?
A. the workforce is increasingly more culturally diverse
B. they are working in a global economy
C. US business values are universal
D. both A and B are correct
Answer:
Announcements are considered which type of memorandum?
A. requests
B. guidelines
C. regulations
D. notifications
Answer:
A goal of empowerment is to allow employees more freedom within their jobs.
a. True
b. False
Answer:
Small talk is valuable because
A. it provides a baseline of nonverbal cues
B. it puts the other at ease
C. leakage is easily detected
D. both a and b are correct
Answer:
Emotional intelligence includes all of the following skills except
A. ability to think creatively
B. ability to become self-aware of impulses
C. ability to handle relationships effectively
D. ability to empathize with others
Answer:
Which is not a correct form of back matter?
A. a reference list of secondary research
B. separately numbered appendix pages
C. a bibliography of useful sources
D. supplemental material that would interrupt the continuity of the report proper
Answer:
The agenda of the meeting should communicate the what, why, when, and who
regardless of the type of meeting.
a. true
b. false
Answer:
Although likely to cause later conflicts, which conflict strategy is the most commonly
used by managers?
A. forcing
B. avoidance
C. accommodating
D. compromise
Answer:
Business managers are a discourse community because they have unique writing
challenges.
a. true
b. false
Answer:
Failure to discriminate leads to the following
A. close, attentive listening
B. polarization
C. the premise of uniqueness
D. indexed evaluations
Answer:
The idea that under the skin, all human beings are alike, brothers and sisters in the
common family of man is known as the:
A. universality myth
B. global village
C. commonality village
D. objectivity myth
Answer:
"I see you worked in the AR Department; what is that?" is given as an example of
which type of question?
A. primary
B. neutral-directed
C. secondary
D. open-ended
Answer:
The best solution to stage fright is
A. preparation
B. deep breathing
C. gripping the podium
D. memorizing the start
Answer:
Coch and French found that participation in meetings decreased a feeling of ownership
of the outcome.
a. true
b. false
Answer:
Collaboration is thought to improve writing quality.
a. true
b. false
Answer:
According to a survey of American Management Association executives, managers are
likely to spend about _____ percent of their time dealing with conflict.
A. 5
B. 15
C. 20
D. 40
Answer:
Which type of question solicits commitment as quickly as possible?
A. open-ended
B. directed
C. secondary
D. closed-ended
Answer:
Research shows that when employees of different cultures work for a multinational firm
A. their cultural differences strengthen
B. their cultural differences weaken
C. they adopt the cultural values of the firm
D. their cultural differences are not affected
Answer:
Finishing someone's sentences for them indicates a strong communication relationship
and encourages the speaker.
a. true
b. false
Answer:
The effects of constant e-mail alerts include
A. continuous partial attention
B. impaired decision making
C. impeded creativity
D. all choices are correct
Answer:
The executive summary, which is found in formal reports, is also known as
A. heading
B. table of contents
C. recap
D. synopsis
Answer:
