Letter writers who prepare messages matching their readers’ interest are using
A. metacommunication
B. connotations
C. euphemisms
D. none of the choices are correct
Answer:
Organizational conflict is primarily caused by
A. mutually exclusive goals
B. personality differences
C. the culture
D. competition
Answer:
Which of the following is not a strategy for emphasizing a main idea?
A. repeating it
B. highlighting it in boldface
C. using the “you” viewpoint
D. being indirect
Answer:
Research indicates information transmitted via the grapevine in organizations is 75
percent accurate.
a. true
b. false
Answer:
Which of the following seating arrangements should be avoided at a meeting?
A. a rectangular table seating seven with the leader at the head of the table
B. a long narrow table
C. a round table
D. a U-shaped table
Answer:
Which of the following is the most dramatic visual aid?
A. table
B. line graph
C. pie chart
D. none of the choices is correct
Answer:
“BIF” stands for
A. Big Idea First
B. Best Idea First
C. Best If Formal
D. Best Idiom Forward
Answer:
South African and Arab businesspeople generally operate within four zones: intimate,
personal, social, and public.
a. true
b. false
Answer:
Which form of bias occurs when the latest information disproportionately affects all the
earlier information?
A. recency effect
B. halo effect
C. leniency
D. harshness
Answer:
According to MIT researchers, when coworkers with similar proximity, body language,
and vocal styles communicate,
A. they talk more often
B. they are more productive
C. they work more closely
D. shared information is more accurate
Answer:
Conflict develops due to perceived mutually exclusive goals.
a. true
b. false
Answer:
What is the formula the textbook uses to help explain the cause of rumors in modern
organizations?
A. ambiguity = rumors x interest
B. interest = rumors x ambiguity
C. rumors = ambiguity x interest
D. grapevine = rumors x ambiguity
Answer:
Which of the following is not a guideline that helps writers to develop effective
paragraphs?
A. start writing all ideas on paper
B. decide whether a deductive or inductive pattern is appropriate
C. present one major idea in a paragraph
D. keep paragraphs relatively short
Answer:
Which of the following is a poor strategy for getting the attention of business
audiences?
A. a startling statement
B. a hypothetical example
C. a rhetorical question
D. a loud noise
Answer:
A good way for a business speaker to focus on audience benefits is to use the word
A. profit
B. you
C. boss
D. me
Answer:
Studies have shown that brainstorming increases the production of new ideas.
a. true
b. false
Answer:
Machine translators, such as Google Translate, should not be relied upon because
A. they do not account for cultural factors
B. they include slang or metaphors
C. they always factor in irony
D. both A and B are correct
Answer:
Which of the following is not a barrier to effective interviews?
A. differing intentions
B. seating positions
C. the fact-inference fallacy
D. nonverbal communication
Answer:
Research indicates that the communication of complex detailed information is
improved dramatically by face-to-face interaction.
a. true
b. false
Answer:
To enhance the listening climate, a listener should put down whatever he/she is doing.
a. true
b. false
Answer:
When negotiating, which factors must be kept in balance?
A. the relationship, the goal, and the organization
B. the past, the present, and the future
C. the methods, the tactics, and the strategy
D. all choices are correct
Answer:
The direct approach is an appropriate strategy for
A. good news
B. neutral news
C. bad news
D. both A and B
Answer:
All of the following are common purposes for managerial communication except
A. to gain information
B. to share information
C. to reaffirm status
D. to persuade
Answer:
The object of ________ is to generate ideas rather than evaluate or analyze those ideas.
A. nominal group technique
B. Delphi technique
C. meetings
D. brainstorming
Answer:
Back matter, including a bibliography, is optional when writing a formal report.
a. true
b. false
Answer:
When a presentation goes beyond _____ minutes, the speaker should divide it into
major segments by using reviews, questions or graphics.
A. 5
B. 10
C. 15
D. 20
Answer:
A manager in a country with high power distance might favor a controlling strategy and
behave like an autocrat.
a. true
b. false
Answer:
One color can send the same nonlinguistic message worldwide.
a. true
b. false
Answer:
Employment law cases cannot be tried by a jury.
a. true
b. false
Answer:
Technology dramatically increases the feedback cycle.
a. true
b. false
Answer:
Research shows that as a group grows, communication is more effective and stress
between members decreases.
a. true
b. false
Answer:
In the United States, the accepted practice in negotiations is to begin with a general
conversation on neutral topics.
a. true
b. false
Answer:
How can one prevent groupthink?
A. use a “devil’s advocate”
B. be open to criticism
C. do not make an early decision
D. all choices are correct
Answer: