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Preparation for a foreign assignment may include
A. taking a vacation
B. learning another language
C. discussing the country at dinner
D. reading your local newspaper
Answer:
Which is a personal space deception cue?
A. signal blunders
B. picking at lint
C. lip biting
D. foot tapping
Answer:
Reminding managers of the organization's overall goals can alleviate interdepartmental
conflict.
a. true
b. false
Answer:
In what sequence are the following questions: "Do you regret your actions? What will
you do differently next time?"
A. funnel
B. inverted funnel
C. structured
D. semistructured
Answer:
According to a survey of American Management Association executives, managers are
likely to spend about 20 percent of their time dealing with conflict.
a. true
b. false
Answer:
Formality and frequency are two types of report classification.
a. true
b. false
Answer:
The purpose of the negotiation process is to maximize your advantage.
a. true
b. false
Answer:
______ is the conflict resolution where managers try to deal with conflict by making
everyone happy.
A. Forcing
B. Avoidance
C. Accommodating
D. Compromise
Answer:
Groupware provides computer-mediated communication systems, allowing different
viewpoints and ideas to be compared and discussed in real time.
a. true
b. false
Answer:
Which of the following is optional for the introduction of a speech?
A. establishment of the speaker's credentials
B. the purpose of the speech
C. motivation for the audience to listen
D. a preview of the points of the speech
Answer:
How can a manager minimize the effect of power differences during an interview?
A. use open, supportive communication
B. tell the interviewee that status will be ignored
C. close the door
D. use first names
Answer:
A country's "degree of globalization" is based on social, political, and economic
activities.
a. true
b. false
Answer:
As the complexity of a message increases, managers should attempt to use
A. wider bandwidth and the medium that will add to psychological closeness
B. the technology that provides for the greatest amount of feedback
C. symbolism consistent with the complexity
D. all choices are correct
Answer:
Although the speaker may know the audience well, a thorough analysis is still
necessary.
a. true
b. false
Answer:
When writing a positive response to an inquiry,
A. the opening should contain a buffer
B. the opening should be indirect
C. the body organization varies depending on the inquiry
D. the body does not contain the denial
Answer:
When persuading an apathetic audience, when should the speaker deliver his/her
strongest reason?
A. in the middle
B. first
C. last
D. any order
Answer:
Strategies for improving communication ethics do NOT include
A. formal ethics training
B. formal code of ethics
C. ethics committee
D. ethics mentor program
Answer:
The extent to which a message is negative and the extent to which it is sensitive are
highly related.
a. true
b. false
Answer:
Organization by place is appropriate for a report dealing with simultaneous but separate
events.
a. true
b. false
Answer:
The last paragraph of a letter report should contain
A. a statement of goodwill
B. a summary
C. authorization details
D. a reminder of the contractual agreement
Answer:
It is professionally appropriate for a laid off employee to send a mass e-mail
announcing his or her departure.
a. true
b. false
Answer:
The decision to use technology affects only the channel among all the variables in the
strategic communication model.
a. true
b. false
Answer:
The key to impromptu speaking is to organize your thoughts so you begin with a main
point, support it, and conclude by restating it.
a. true
b. false
Answer:
Which of the following is not an advantage of managerial listening skills?
A. more efficient task assignments
B. more information
C. improved relationships
D. better decisions
Answer:
In the close of the interview, end with an agreement, statement of appreciation, and a
handshake.
a. true
b. false
Answer:
Time
A. has an effect on all elements of management
B. has an effect only on production levels of management
C. cannot always be well managed in a meeting
D. can be discounted in small group meetings
Answer:
Culture is what we grow up in.
a. true
b. false
Answer:
"Centrality" describes meeting members who
A. control the flow of information and collaboration
B. work in the company's headquarters
C. sit in the center of the room
D. perform the most important function in the company
Answer:
Total climate listening is known as:
A. macro
B. micro
C. intrapersonal
D. personal
Answer:
A directed question leads the speaker to a desired response.
a. true
b. false
Answer:
Audience analysis is a key activity during presentation preparation. What are some
elements?
Answer:
What is groupthink? What are some symptoms? How can you assure groupthink will
not become a problem in your meeting?
Answer:
Explain the three major organization patterns for persuasive speaking. Which of the
approaches is more likely to rely on facts and which is more likely to use opinions?
Give an example of a situation when each pattern is the appropriate presentation plan.
Answer:
You must explain a new procedure to your workgroup. Which is the best
communication channel to usea face-to-face meeting or an e-mail? Support your choice
with at least two reasons.
Answer:
List and describe the five competencies of Emotional Intelligence identified by Daniel
Goleman.
Answer:
How is the language used in a negotiation similar to and different from the language
used in other managerial communication situations?
Answer:
What are four strategic advantages of written managerial communication?
Answer:
Why do many managers not have the beliefs necessary for a win-win strategy?
Answer:
What are some of the tactics one should avoid in writing an initial claim letter?
Answer:
Give two good reasons to have a business meeting and two poor reasons to have a
meeting.
Answer:
What is the best way to arrange the conference room or office in which negotiations are
to take place? Consider not only arrangement but also the distance between items.
Answer:
How can a letter writer de-emphasize the negative in letters?
Answer:
What purposes does the letter of transmittal serve?
Answer:
What are two examples of internal noise and two examples of external noise that can
damage a listener's competency at work?
Answer:
Give an example in which you could justify the use of communication technology when
you are attempting to persuade someone to take an action.
Answer:
