The most frequently used medium of communication within an organization is the
A. letter
B. memo
C. brochure
D. bulletin board
Answer:
Which of the following statements about performance reviews is false?
A. employees should be given time to prepare psychologically
B. statements questioning another’s motives should be avoided
C. psychological distance should be lessened
D. provisionalism promotes confusion and isn’t specific enough
Answer:
Research shows that managers choose the face-to-face channel to symbolize
A. a desire for teamwork
B. trust or goodwill
C. both A and B are correct
D. formality
Answer:
Which of the following is not a skill required for meeting participation?
A. writing
B. collaborating
C. listening
D. compromising
Answer:
Which is not a voice deception?
A. pitch
B. tone
C. volume
D. none of the choices are correct
Answer:
How many tables and figures should be included in a report to warrant a List of
Illustrations in the front matter?
A. one
B. five
C. ten
D. fifteen
Answer:
Which of the following is not considered front matter of a formal report?
A. title page
B. introduction
C. executive summary
D. table of contents
Answer:
The key to managing personally felt conflict and hostility is
A. physical exercise
B. non-defensive communication
C. avoidance
D. using status differences
Answer:
A compromise between the structured and unstructured interview is the mini-structured
interview.
a. true
b. false
Answer:
Aspects of the context of managerial writing includes
A. the workday
B. collaboration and delegation
C. size and culture of the organization
D. all choices are correct
Answer:
The contingency approach to management communication requires managers to
A. see the interdependence of various aspects of jobs, organizations, and
communication
B. use the same communication approach at all times for consistency
C. use creative analysis only in times of emergency
D. not let the situation determine the method of communication
Answer:
Time constraints are irrelevant in negotiations.
a. true
b. false
Answer:
The accommodating conflict resolution strategy is used more in low- to
medium-performance companies.
a. true
b. false
Answer:
Dale Carnegie’s philosophy stressed that managers should use which of the following
strategies to attain employee commitment?
A. economic incentives
B. the authority of the manager’s position
C. interpersonal communication
D. threat
Answer:
Which is an optional element in the introduction of a formal report?
A. a plan of development
B. a statement of methodology
C. a background of the report problem
D. a statement of authorization
Answer:
Although the whole rationale for reliance on technology is increased efficiency and
productivity, it is a beneficial tool that must be constantly reassessed.
a. true
b. false
Answer:
Cultural diversity
A. is really a myth
B. is found only in large cities
C. can make for difficulties in communication
D. requires managers to communicate scientifically
Answer:
Uncertainty avoidance indicates the extent to which a society accepts the fact that
power in institutions and organizations is distributed unequally.
a. true
b. false
Answer:
A good negotiator never loses ground.
a. true
b. false
Answer:
Ninety percent of all U.S. businesses use some form of group structure.
a. true
b. false
Answer:
A positive listening climate includes
A. taking notes
B. maintaining eye contact
C. leaning toward the speaker
D. all choices are correct
Answer:
Which of the following is not an advantage of teams?
A. higher-quality decisions
B. efficiency
C. higher motivation
D. better communication
Answer:
An example of an informal business report is a(n)
A. trip report
B. proposal
C. RFP
D. annual report
Answer:
Post-mortems are unpleasant but valuable tools for improvement.
a. true
b. false
Answer:
Listening is the form of communication that is most important for entry-level positions.
a. true
b. false
Answer:
Gangplank theory was the first formal recognition of horizontal communication.
a. True
b. False
Answer:
Which performance review is recommended for a low-performing, marginal employee?
A. remedial
B. maintenance
C. developmental
D. evaluation
Answer:
Which of the following items should appear in the close of a letter denying a claim?
A. an apology
B. effort at resale
C. explanation of why claim was denied
D. an offer to set up a meeting to discuss claim
Answer:
The Hawthorne studies indicated that the best way to increase worker productivity is to
A. show personal interest in the workers
B. change the lighting
C. change the work conditions
D. increase worker compensation
Answer:
An appropriate strategy for negative situations is the indirect one.
a. true
b. false
Answer:
The way in which managers communicate messages is influenced by the type of
authority they are perceived to have.
a. true
b. false
Answer:
The study of body language or movement is known as
A. regulating
B. kinesics
C. repeating
D. vocalics
Answer: