Gibb found that groups with defensive climates tend to accomplish less than those with
more supportive climates.
Answer:
Scientific studies show that our brains are hardwired to work best in small groups.
Answer:
Interpersonal communication is defined as the process of creating meanings in the
minds of others.
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Creativity can be divided into two phases of thinking. Convergent thinking involves
evaluating ideas against predetermined criteria and then prioritizing.
Answer:
Interestingly, the filler words “um” and “uh” are also used in several other languages,
including French and Turkish.
Answer:
According to Tubbs, small group interaction involves at least two members.
Answer:
Comments such as, “Joe dominated the group while the others couldn’t get a word in
edgewise” are called process comments.
Answer:
Brainstorming can be applied to any of the phases of the Reflecting Thinking Process.
Answer:
According to the text, all of us have a need for inclusion that must be met before we
are able to function fully in a group.
Answer:
Team dynamics are often unseen “natural forces” that strongly influence how a team
reacts, behaves, or performs.”
Answer:
Female executives and leaders still face difficult stereotypes. Research shows that
female experts were viewed by male experts as having less expertise than their male
counterparts, even if the levels of expertise were the same.
Answer:
When someone acts like a “know-it-all” he/she is displaying characteristics of the
defensive climate called superiority.
Answer:
Circumstances theory grew out of the idea that leaders are born, not made.
Answer:
One of the lessons Posner and Kouzes (1996) present is that credibility is the
foundation of leadership.
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Inflection refers to the resonance of the voice.
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Neurobiologists have found that our decision-making processes are quite complex
(Lehrer, 2009).
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Research on flattery as a form of power upholds the belief that “flattery will get you
everywhere.”
Answer:
Empowerment is a leadership style that enables the leader to more effectively utilize
the talents, abilities and knowledge of others and, at the same time, increase the leader’s
time available to work on more strategic activities.
Answer:
A group that brings in outside experts to provide input on a particular issue would be
considered to be working as an open system.
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“Teaming up” refers to a situation where one or more group members force their will
on the group.
Answer:
Cohesion tends to be stronger and morale tends to be higher in larger groups than i
comparable smaller ones.
Answer:
According to Fiedler’s Contingency Leadership Model, task structure is considered as
“weak” or ‘strong.”
Answer:
Sommer (1965) found that competing pairs, sitting at round tables, preferred to sit side
by side, while cooperating pairs preferred to sit at distant-opposite points.
Answer:
According to the practical tips, one way to get at the root of problems is to ask “Why?”
five times.
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Inclusion refers to the friendship and closeness between people.
Answer:
According to Hersey and Blanchard, the need for leadership intervention is related to
the amount of readiness.
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Ascribed status is the prestige that goes to people by virtue of their birth.
Answer:
While it is important to be aware of when to meet and how long to meet, when setting
an agenda, Adler and Elmhorst maintain that location is not important.
Answer:
According to Thompson’s book on “verbal judo,” police officers have used such a
technique in an effort to avoid physical confrontations and using brute force.
Answer:
The “Steinzor Effect” refers to members of groups with minimal leadership directing
many more comments to those facing opposite them than to those sitting on either side.
Answer:
Research on emotional intelligence found that after a very emotional situation, it takes
at least 60 minutes for the chemicals in our body to deplete.
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The ability to receive, interpret, analyze, and respond to messages is regulated by a
person’s emotional intelligence.
Answer:
An explicit rejection is seen as a disconfirming communication pattern whereas an
implicit rejection is seen as confirming.
Answer:
Research has found that people who learn how to work successfully as team players
tend to go much farther in their careers than those who try to compete with their fellow
team members.
Answer:
Skilled negotiators ask fewer questions than unskilled negotiators.
Answer:
Females consistently give more eye contact than males.
Answer:
You should void using technical jargon to impress others. This can confuse rather than
clarify.
Answer:
“Extension” is a type of creativity that may be applied to group problem solving that
involves combining information from other sources into a new pattern.
Answer:
An example of a centralized network is the circle.
Answer:
____________ in contrast to that which is ____________, tends to arouse a minimum
of uneasiness, according to Gibbs’ theory.
A. Evaluative; descriptive
B. Spontaneous; strategic
C. Strategic; spontaneous
D. Descriptive; evaluative
Answer:
“Playing fair” is one of the tips for participating in groups identified by Gibson and
Hanna.
Answer:
Ryan, Jillian, and Maria met for an hour to discuss the current parking problem at Big
University. Ryan kept cracking jokes and wouldn’t take the topic seriously. Jillian
tended to provide substantive information regarding the situation whereas Maria tended
to be very process oriented. The notion that they gravitated toward certain roles during
group interaction reflects what systems concept?
A. integration
B. equifinality
C. differentiation
D. dynamic equilibrium
Answer:
Which of the following was not identified as a challenge of the virtual meeting?
A. Users really can’t see expressions on the faces of their peers.
B. People tend to make shorter statements.
C. Vocal tone may be distorted.
D. People write things they would not say.
Answer:
The best-known pattern for small group problem solving is the:
A. reflective thinking process
B. single-question form
C. incrementalism
D. Kepner-Tregoe approach
Answer:
The type of discussion that involves the questioning of experts by the other experts on
the panel is the:
A. panel
B. forum
C. symposium
D. colloquy
Answer:
Inclusive groups:
A. Are more productive
B. Take longer to complete their goals
C. Are generally heterogeneous
D. Engage in more conflict.
Answer:
Which of the following IS NOT a principle of gendered communication?
A. Gendered communication is relational
B. Gendered communication is static
C. Gendered communication is learned
D. Gendered communication is pervasive
Answer:
“What are the long term effects of marijuana use?” is a question of:
A. fact
B. definition
C. value
D. policy
Answer:
According to the article on SpeedReaching people, Judgers may see Perceivers as:
A. controlling
B. not serious enough
C. rigid and unyielding
D. inflexible and stubborn
Answer:
Which of the following IS NOT an example of ascribed status?
A. Your race
B. Your rank as Captain in the Army
C. Your status as grandchild
D. Your ethnicity
Answer:
Leadership theories that are highly consistent with the systems approach utilized in the
text are called ___________ theories.
A. functional
B. trait
C. contingency
D. circumstances
Answer:
After graduating from college, Kim told her teacher, Dr. Crane, that she admired her
and hoped to one day be a teacher, “just like her.” The type of power Dr. Crane held in
this case was:
A. reward power
B. expert power
C. referent power
D. legitimate power
Answer:
____________ work teams appear to reduce the potential for interpersonal and
groupconflict that may be experienced by employees.
A. Autonomous
B. Egalitarian
C. Dependent
D. Large
Answer:
Shaking hands with someone as a greeting is:
A. unintentional verbal communication
B. intentional verbal communication
C. unintentional nonverbal communication
D. intentional nonverbal communication
Answer:
“Is it desirable to change women’s roles in our society?” is a question of:
A. fact
B. definition
C. value
D. policy
Answer:
Effective feedback should be ALL BUT WHICH of the following?
A. subjective
B. from a trusted person
C. clear and understandable
D. as immediate as possible
Answer:
The text identifies three reasons why inclusion in U.S. organizations is critical. Which
IS NOT one of those reasons?
A. Organizations need to reflect the demographics of the U.S.
B. Organizations need to market effectively and increase appeal to diverse populations.
C. Organizations need to attract and retain key talent.
D. If organizations don’t change voluntarily, laws will require the changes.
Answer:
According to Blake and Mouton, which of the following is the best way to deal with
conflict?
A. maintain neutrality, withdraw
B. compromise, take the middle ground
C. simply enforce obedience to authority
D. try to be both person-and results-oriented
Answer:
According to the text, a good negotiator should learn to master which of the following
abilities?
A. Gauge your own reality.
B. Gauge your counterpart’s actual strength or weakness.
C. Understand conflict management
D. Understand decision-making processes.
Answer:
The Fishbone Technique helps to identify graphically:
A. the underlying causes of a problem
B. all of the possible solutions to the problem
C. criteria needed for solving the problem
D. the best solution to a problem
Answer:
The attention-directing tool known as PMI refers to:
A. prepare, market, implement
B. plan, make, imitate
C. problems, maps, instruments
D. plus, minus, interesting
Answer:
Conflict that is not managed effectively:
A. Surprisingly, has no influence on group productivity and creativity.
B. Results in group members who withhold their thoughts, feelings, and ideas.
C. Causes a temporary decrease in productivity, but has no influence in the long run.
D. Results, in the long run, in more effective communication.
Answer:
Identifying all issues, prioritizing issues, establishing a settlement range, and
developing strategies and tactics are all part of which of the following negotiation
strategies presented in the reading by Acuff?
A. Plan the negotiation
B. Adopt a win-win approach
C. Maintain high aspirations
D. Ask lots of questions, then listen with your eyes and ears
Answer:
Which of the following is typical of the “introvert” personality type?
A. enthusiastic
B. changes subjects
C. easily distracted
D. talks less
Answer:
If you want to foster a cooperative climate in a group situation, you should:
A. try cooperating
B. set firm boundaries
C. encourage competition between groups
D. avoid high expectations
Answer:
Peter Drucker advises leaders to do all but one of the following when managing
change:
A. Introduce change on a small scale.
B. Provide monetary incentives to employees.
C. Budget for change.
D. Balance change and continuity.
Answer:
Which of the following is a supportive behavior, according to Gibbs?
A. Provisionalism
B. Strategy
C. Certainty
D. Superiority
Answer:
In the article by Schlesinger et al., which of the following IS NOT a tactic for dealing
with resistance to change?
A. co-optation
B. manipulation
C. coercion
D. all are tactics for dealing with resistance to change
Answer:
Which of the following is not true about General Semantics?
A. It focuses on the speaker.
B. It is the study of how we perceive, construct, and communicate our life experiences.
C. It sees the world as a system.
D. It is used to understand how people adapt to their environment.
Answer:
Scott’s (2008) ERI model includes three elements: emotions, _________, and intuition.
A. Reflection
B. Reaction
C. Reason
D. Reincarnation
Answer:
Which of the following is FALSE?
A. Territoriality is an important, prevalent, and overlooked aspect of work in
organizations.
B. Territoriality reflects and fulfills baic human needs of ownership.
C. Territoriality can be functional to individuals and groups.
D. Territorial feelings and behaviors have positive consequences in organizations.
Answer:
Research show that workers want different things in different countries. For example,
employees in ___________ want competitive base salaries.
A. The United States
B. Brazil
C. China
D. Spain
Answer:
_____________ refers to the raw material of small group interaction.
A. Input
B. Throughput
C. Output
D. Cycles
Answer:
According to Forsyth (1999), a group is identified in terms of structure, group
cohesion, interaction, ______________, and _____________.
Answer:
The Tubbs Model for small group interaction involves three major categories:
_____________, _____________, and _____________.
Answer:
The _________________ metaphor often results in a winner and loser in the conflict
resolution process.
Answer:
A technique used primarily to generate ideas that can be used as part of the
problem-solving process is called ______________________.
Answer:
Labeling a young boy as a ‘sissy” because he wants to be a nurse when he grows up is
_____________.
Answer:
Questions that require evidence and documentation to establish whether or not the
phenomenon exists are considered questions of _____________.
Answer:
The two types of conflict noted by Tubbs are conflicts of ______________ and
conflicts of _______________.
Answer:
According to Posner and Kouzes (1996), without _____________, you cannot lead.
Answer:
The type of followership that is considered to be rebellious and anti-authoritarian is
called _____________.
Answer:
______________, according to Maslow, are the highest-level needs.
Answer:
“The process of creating meaning in the minds of others” is the definition of
______________.
Answer:
Statements that go beyond what we know through observations are called
____________________.
Answer:
______________ power is based on the identification with the source of power, for
example, having admiration for someone.
Answer:
The gap between what we intend to communicate and what is actually received is the
__________________.
Answer:
Related to self-disclosure, those of us who “wear our hearts on our sleeves” are called
_______________________.
Answer:
The phenomenon that a pinpoint of light projected on a wall appears to move even
when we know it is stationary is called the _____________.
Answer:
According to Maslow, _______________ needs often motivate the formation of groups
by individuals who lack sufficient power on their own.
Answer:
According to Donnellon’s (1996) book, the defining characteristic of teams is
____________________.
Answer:
The term for the tendency of humans and other animals to lay claim to and defend a
particular area is _______________.
Answer: