The primary function of financial accounting is to provide relevant financial
information to parties external to business enterprises.
Answer:
According to the article on Speedreaching people, the more similar people are to us,
the more comfortable we are with them.
Answer:
Cycles include all of the verbal and nonverbal behaviors that occur in the course of a
group discussion.
Answer:
According to Gamble and Gamble’s (2003) research, feminine speech is seen as more
focused on connection, whereas masculine speech is focused on negotiation.
Answer:
“Time Constraint” is a relevant background factor, according to Tubbs.
Answer:
According to Goleman, the ability to read the feelings of the opposition during a
negotiation is critical to success.
Answer:
Potential productivity = actual productivity – losses due to faulty process.
Answer:
When a person sends an Unintentional messages, they are transmitted through verbal
communication only.
Answer:
The right hemisphere of the brain is more prone to logical, factual, sequential, and
systematic thinking.
Answer:
According to communication expert Amy Gallo (2010)regardless of why your team is
fighting, following a few simple guidelines can help you resolve disputes quickly.
Answer:
Group cohesiveness begins to emerge in the third of four phases of group
development.
Answer:
One of the pieces of advice Peter Drucker (1999) gives to leaders on managing change
is to “provide strong leadership.”
Answer:
Larson (1993) found that the most effective leaders were those who created a process
in which people have more autonomy.
Answer:
“Rules” are the written or unwritten laws or codes that identify acceptable behavior.
Answer:
Unlike primary groups, relationships found within casual and social groups may be
relatively short-lived.
Answer:
Gendered behavior can change as individuals find themselves in new situations that
allow them to try on new behaviors.
Answer:
Americans are the least individualistic and most team-oriented culture in the world.
Answer:
Based on research regarding gender and computer-based feedback, it appears that
women react more negatively to this form of computer-based negative feedback than
men.
Answer:
The desired outcome of any group is to come to unanimous consent on a decision.
Answer:
Brainstorming is a lateral thinking process. This process encourages the thinker to
think outside of his/her regular framework.
Answer:
A good leader, with good ideas and exciting directions, can generate enthusiasm,
support, and cohesion in a group or organization.
Answer:
Zenger and Lawrence (1989) found that age similarity of group members had a
positive effect on the communication of information within project groups.
Answer:
The counterdependent person is one who can either take over and lead when the
situation demands or follow the lead of others when that role is more appropriate.
Answer:
According to research on group performance and types of conflict, group members
who experience conflict early in their experience working together will tend to have a
higher chance of future failures.
Answer:
According to Wilson, perhaps the most important reason for a member to belong to a
group from the standpoint of group development is attraction to the goal.
Answer:
In distinguishing between “group” and “team,” Tubbs notes that a team is a type of
group; therefore the term “group” is more general.
Answer:
Setting ground rules for the virtual group is important, according to Tubbs.
Answer:
In computerized interaction, group members feel less free and more constrained by
social influence than in face-to-face interactions.
Answer:
According to research, the more uncomfortable a speaker is, the more disfluencies
she/he uses when talking.
Answer:
According to Tannen (1991), men talk more frequently, but women talk longer.
Answer:
According to recent research, territoriality is an important but overlooked aspect of
work in organizations.
Answer:
When discussing esteem needs, the text notes that people are motivated by different
types of reward and recognitions, and the key is to understand which type of reward is
most meaningful for each individual.
Answer:
Your classmates are aware that you tend to say, “It’s like, I mean” frequently, but you
don’t realize this. This information is found in your hidden quadrant.
Answer:
According to Maier, decisions regarding expansions, new product development, and
decentralization can be made by experts because the need for acceptance is relatively
low.
Answer:
According to a study by Fullerton, Kerch and Dodge (1996), age is a good predictor of
a person’s ethics.
Answer:
In the formula ED = Q x A, the “A” stands for ability of decision-makers.
Answer:
An endomorph is a person who is tall, thin, and fragile.
Answer:
Virtual teams:
A. Meet through electronic means.
B. Meet through electronic means to discuss business, but meet face-to-face for voting.
C. Are comprised of people who don’t know each other.
D. Are formed only when face-to-face teams fail.
Answer:
According to Maslow, _____________ needs often motivate the formation of groups
by individuals who lack sufficient power on their own.
A. physiological
B. security
C. belongingness
D. esteem
Answer:
Which of the following is one of the 10 lessons identified by Posner and Kouzes
(1996)?
A. Leadership is an ongoing process
B. Strong leaders are always effective
C. Leaders can make mistakes, too
D. Leadership’s development is self-development
Answer:
Research on emotional intelligence found that after a very emotional situation, it takes
____________ for the chemicals in our body to deplete.
A. 5-10 minutes
B. 15-30 minutes
C. 45-60 minutes
D. Over one hour
Answer:
Research shows there are six dimensions that distinguish people. Which of the
following dimensions are not paired together?
A. Universalism-Particularism
B. Individualism-Communitarianism
C. Specificity-Objectivity
D. Sequential time-Synchronous time
Answer:
According to Schlesinger et al., which of the following ISNOT a situational variable
which can be used to determine which change tactics are appropriate?
A. the amount and type of resistance
B. the position of the initiators vis-à-vis the resistors
C. the stakes involved
D. all are situational variables which can be used to determine which change tactics are
appropriate
Answer:
The leader who has little concern for people and is primarily concerned about task
completion is the:
A. autocrat
B. laissez-faire
C. democrat
D. both A and C
Answer:
Which of the following is false regarding women and men in business?
A. Women who make it into the executive ranks in business get there faster than men
do.
B. Nearly half of the Fortune 1000 firms still have no female executive officers.
C. Women achieve their executive ranks at a younger average age than men do.
D. Women have more tenure on average than men do in their current positions.
Answer:
_________ is generally considered to yield the best resolution of conflict in a group
decision.
A. Railroading
B. Teaming up
C. Majority vote
D. Consensus
Answer:
The average speaking rate is between __________ and __________ words per minute.
A. 75; 100
B. 125; 175
C. 100; 125
D. 150; 200
Answer:
In the Control-Empowerment Matrix, PANOPTICON is:
A. Low management control and low worker empowerment.
B. Generally used for surveillance and shadowing activities.
C. Generally used most effectively in a structured environment.
D. Low management control and high employee empowerment.
Answer:
The conflict style that results from low concern for people and low concern for
production of results can be characterized as the following:
A. Disagreements are smoothed over or ignored so that surface harmony is maintained
in a state of peaceful co-existence.
B. Compromise is achieved.
C. Conflict is suppressed through the authority-obedience approach.
D. Neutrality is maintained at all costs.
Answer:
___________ creates better decisions in the long run because it relies on a diversity of
inputs.
A. Teamwork
B. Democracy
C. Strong leadership
D. The Internet
Answer:
The technique called “brainstorming” has several rules. Which of the following is NOT
one of those rules?
A. think of as many ideas as possible
B. the wilder the ideas the better
C. discuss all disagreements
D. quantity rather than quality of an idea is emphasized
Answer:
According to Goleman, the two “arts” crucial to conflict management are listening and
A. hearing
B. writing
C. empathizing
D. speaking
Answer:
Groups that are particularly vulnerable to groupthink have all BUT ONE of the
following characteristics:
A. they are highly cohesive
B. they have an autocratic leadership style
C. they have a high need for affiliation
D. they are a strongly homogenous group
Answer:
Research studies found that when men speak, their utterances tend to last __________
seconds, while women’s utterances last 3-11 seconds.
A. 4-11
B. 11-17
C. 6-11
D. 7-30
Answer:
Which of the following is a decentralized network?
A. “Y”
B. wheel
C. chain
D. circle
Answer:
The discussion technique that says the group needs to work through the criteria phase
and examine musts and wants for a solution is the:
A. Reflective Thinking Process
B. Fishbone Technique
C. Kepner-Tregoe approach
D. incrementalism
Answer:
A definition of _________ provided by Tubbs is “the study of the general nature of
morals and of the specific moral choices made by a person.”
A. Philosophy
B. Ethics
C. Rhetoric
D. Persuasion
Answer:
A recent Workforce Magazine survey of Fortune 50 companies studied the
effectiveness of small virtual groups and teams and found that they result in a
_________ percent improvement in productivity and efficiency.
A. 25
B. 50
C. 75
D. 90
Answer:
Problems that are best solved by people with a high level of technical knowledge and
expertise are considered:
A. high quality but low acceptance
B. high quality and high acceptance
C. low quality but high acceptance
D. low quality and low acceptance
Answer:
Which of the following is TRUE concerning OLDER group members?
A. They tend to be more task oriented.
B. They tend to emerge as group leaders more often.
C. They tend to be more influential.
D. They tend to be more autocratic.
Answer:
Which of the following is characteristic of an autocratic or authoritarian leader?
A. comes to meetings late
B. at times encourages group members to discuss irrelevant matters at length
C. allows group discussion to flow in any direction
D. often starts meetings with little or no introduction
Answer:
In the virtual group process, a “decision-log” is a useful tool for accomplishing ALL
BUT ONE of the following:
A. Capture institutional knowledge
B. Provide upcoming groups and teams with a reference
C. Identify the context, date, and details of the decision,
D. Provide the decision-making process guidelines for groups.
Answer:
A study published in the Harvard Business Review asked leaders, “How can people
become authentic leaders?” Results found that:
A. Authentic leaders have a solid education base, such as college or graduate school.
B. There are no universal characteristics, traits, or styles that lead to success.
C. Authentic leaders have followed specific role models.
D. Most authentic leaders have overcome some trauma in life such as a dealth of a
loved one, bankruptcy, or serious disease.
Answer:
The military, organized religions, and government and industrial organizations
frequently produce what type of followership?
A. dependent
B. counter-dependent
C. independent
D. both dependent and independent
Answer:
Which type of leadership results in the highest long-term member satisfaction?
A. autocratic
B. democratic
C. laissez-faire
D. they are about equal
Answer:
Phrases such as “Would you be so kind as to…?” and addressing a person by his/her
formal title, such as “Mrs. Kincade” are examples of which of the following dimensions
of team talk?
A. Identification
B. Social distance
C. Interdependence
D. Power differentiation
Answer:
The type of creativity that involves combining of information from other sources into a
new pattern is called:
A. innovation
B. extension
C. synthesis
D. duplication
Answer:
The tactic for overcoming resistance to change that involves giving an individual a
desirable role in the design or implementation of change is called
__________________.
Answer:
The philosopher ____________ encouraged people to take moderation in all things.
Answer:
The formula ED = Q x A stands for ___________________________________.
Answer:
Instilling a sense of power in subordinates is referred to as ______________
Answer:
According to function theory, the two functions that groups must perform are
______________ orientation and ______________ orientation.
Answer:
When someone threatens you psychologically, you react by throwing up a barrier
against that threat. That barrier is known as a ______________.
Answer:
The component of attitudes that refers to the idea or concept is the _______________
component.
Answer:
Scott’s (2008) ERI model includes three elements: emotions, _________, and intuition.
Answer:
_______________ groups are groups which interact for the sole purpose of study or
instruction.
Answer:
The technique that helps graphically to identify underlying causes of a problem is the
________________ Technique.
Answer:
The phenomenon relating to the notion that workers will increase their productivity
when special attention is paid to them is called _____________.
Answer:
Forcing your will on a group is called __________________.
Answer:
The frequency in cycles per second of the vocal tones is called “vocal ___________.”
Answer:
Henry Ford Health System in Michigan, an organization of over twenty-one thousand
employees and one thousand doctors, used __________________ to introduce ground
breaking organizational change
Answer:
A(n) _______________ is defined as an intact group of employees who are responsible
for a “whole” work process or segment that delivers a product or service to an internal
or external customer.
Answer:
“Separate the people from the problem” is one of the principles of what
conflict-reducing method? _________________________
Answer:
Bargaining in which communication is incomplete or impossible is
_________________ bargaining.
Answer: