Group members may collectively achieve more than the most superior members are
capable of achieving alone.
Answer:
A virtual team meets face-to-face but completes most of its work through electronic
means.
Answer:
According to recent research, virtual groups face the SAME issues around social
influences and group norm creation as face-to-face groups.
Answer:
Scientific studies show that large groups have easily understood hierarchies and simple
rules of conduct but foster less trust and cooperation.
Answer:
According to Hocker and Wilmot’s definition of conflict, the ‘struggle” between two
people can be either expressed or unexpressed.
Answer:
According to the text, there are no decisions where there are high-acceptance,
low-quality requirements.
Answer:
An average speaking rate is 150-200 words per minute.
Answer:
A good negotiator should try to gauge both his/her own and counterpart’s strengths and
weaknesses.
Answer:
One of the benefits of using Groupware is that groups can gauge the degree of
consensus in the group.
Answer:
Nearly half of the Fortune 1000 firms still have no female executive officers.
Answer:
Gibson and Hanna indicate that our obligations related to group participation are, in a
large sense, a matter of ethical responsibility.
Answer:
Who we are affects our perception of a situation and our beliefs about how we and
others should react.
Answer:
The FASB is currently the public-sector organization responsible for setting accounting
standards in the United States.
Answer:
Questions of value are fairly narrow but are often quite difficult to answer.
Answer:
According to the text, most problems require a high quality solution but low
acceptance of the solution.
Answer:
According to Hall (1959), personal distance ranges from four to twelve feet.
Answer:
Recent research in zero-history groups shows that factors such as agreeableness and
openness correlated positively with the rate at which they generated supportive
communication.
Answer:
What is the first thing to do when trying to cool down conflicts, according to
Goleman’s articles?
A. Show a willingness to work things out.
B. State your point of view in neutral language.
C. Try to find equitable ways to resolve the dispute.
D. Calm down.
Answer:
__________ of a group includes comments about the topic of the discussion.
A. Analysis
B. Content
C. Reorganizing
D. Process
Answer:
According to the Hersey and Blanchard Model, participating goes best with:
A. a higher level of follower readiness
B. the highest level of follower maturity
C. a moderate amount of both follower readiness and maturity
D. a low level of readiness and maturity
Answer:
The study of personal space and distance is known as:
A. kinesics
B. proxemics
C. chronemics
D. haptics
Answer:
The need that falls in the middle of Maslow’s hierarchy is:
A. security
B. belongingness
C. esteem
D. physiological
Answer:
In German culture, which type of profanity is the most offensive?
A. religious
B. sexual
C. excretory
D. they are all equally offensive
Answer:
According to Forsyth (1999), a group is identified in terms of structure, social identity,
goals, interaction, and:
A. mediation
B. orientation
C. leadership
D. group cohesion
Answer:
According to the text, which of the following is an example of a situation that involves
low quality but high acceptance?
A. Problems dealing with setting prices
B. Problems related to scheduling of overtime, vacation, and coffee breaks
C. Problems that involve technical knowledge or expertise
D. Problems related to productivity
Answer:
The opposite of sensing is:
A. feeling
B. intuition
C. perceiving
D. thinking
Answer:
According to a recent poll by Business Week, _____________ percent of the top 25
best companies for entry-level employment listed communication/leadership skills as
the desirable trait for new hires.
A. 4
B. 9
C. 15
D. 21
Answer:
According to Barnlund, next to the face, the _______ is(are) probably the most
expressive part of the human body.
A. arms
B. torso
C. legs
D. hands
Answer:
Which of the following statements is false?
A. We are able to assert dominance over others almost exclusively with eye contact in a
matter of seconds when we first encounter one another
B. We tend to direct our comments toward those from whom we expect or would like
feedback
C. Males consistently give more eye contact than females
D. There is more mutual eye contact between friends than others
Answer:
Tubbs presents practical tips regarding video conferencing. Which of the following is
not one of the reasons to use video conferencing?
A. You need the benefit of face-to-face contact.
B. Your goal is to provide information such as briefings or training classes.
C. You are broadcasting presentations to many employees.
D. You need to talk with your group about sensitive issues.
Answer:
The process that “causes people who had been staying neutral to take sides in a
conflict” is:
A. bypassing
B. polarization
C. inference-making
D. signal reactions
Answer:
Which of the following is FALSE?
A. Group members are less constrained by social influence when using “Groupware”
B. When using “Groupware” people do NOT know whose ideas are whose
C. One problem with “Groupware” is that it does NOT recognize the problem of group
tension
D. Software may also have built-in mechanisms for managing feedback.
Answer:
Which of the following is considered task behavior, according to Hersey and
Blanchard?
A. giving support
B. active listening
C. providing feedback
D. establishing time lines
Answer:
The text mentions all but one of the following as necessary for long-term success of
teams:
A. Teams must function in a responsible manner.
B. The team leader should also be a supervisor.
C. Management must have high trust in the team system.
D. Management must have high confidence in the system.
Answer:
When Steve habitually says “you know” without being aware of his habit, he is
exhibiting a part of the _____________ quadrant.
A. open
B. hidden
C. unknown
D. blind
Answer:
As of 2008, Toyota has been come the world standard in the auto industry. Researchers
attribute their success to their consistently effective use of:
A. customer feedback
B. excellent employee benefits
C. continuous improvement teams
D. customer/employee suggestion boxes
Answer:
According to research on brainstorming, __________ percent of individuals
responding indicated they do their most effective brainstorming during their daily
commutes and another _______ percent say the office or school.
A. 40; 40
B. 20; 20
C. 50; 50
D. 30; 70
Answer:
Phase four in group development, as described in the text, is characterized by:
A. trying to find out about one another
B. settling in to work comfortably as a group
C. arguing over procedures as well as task issues
D. working at maximum productivity
Answer:
In their reading at the end of Chapter 1, Lipnack and Stamps create the word
“co-opetition” from ____________ and competition.
A. company
B. complementarity
C. coordination
D. cooperation
Answer:
The most common problem that virtual teams have is:
A. Making the initial online connection.
B. Their ability to connect with other group members.
C. Dealing with conflict
D. The ability to finish the task within the specified time period.
Answer:
As group size increases, which of the following is NOT true?
A. Interaction potential increases geometrically
B. Member satisfaction increases
C. Time is spent organizing
D. Subgroups tend to form
Answer:
According to Leavitt, the stage of conformity pressure in which group members
attempt to appeal to the deviant’s social needs is known as:
A. isolation
B. coercion
C. reason
D. seduction
Answer:
Which of the following IS NOT true of conflict?
A. Conflict is the engine of social learning.
B. Conflict helps to reveal problems and encourages those problems to be dealt with.
C. Conflict can help to build team cohesiveness
D. Even though it might not be pleasant, conflict is always constructive.
Answer:
Research on flattery found that:
A. It’s a myth that flattery will get you everywhere.
B. The most frequent flatters got the most seats on the board of directors.
C. Ingratiation may work to some degree, but giving substantive advice and
professional counsel is a greater influence.
D. Flattery is more common in white-collar organizations than blue-collar
organizations.
Answer:
In the section on language behavior, Tubbs provides four practical tips. Which of the
following is not a tip identified by Tubbs?
A. Be word-minded, not person-minded.
B. Question and paraphrase
C. Be receptive to feedback
D. Be sensitive to contexts
Answer:
All but one of the following are major findings of the Hawthorne studies summarized
by Miner (1988):
A. Level of productivity is set by social norms, not by physiological capacities
B. Non-economic rewards and sanctions significantly affect the behavior of the workers
and largely limit the effect of economic incentive plans
C. Increases in productivity occur when employees perceive their employers as part of
their family
D. Often workers do not act or react as individuals but as members of groups
Answer:
Spending too little time on the divergence phase of creativity, thus limiting the number
of ideas to be considered in the convergent phase is referred to as:
A. forced convergence
B. divergence
C. convergence
D. premature convergence
Answer:
A leader’s behavior differs from that of group members. Which of the following
statements is NOT true regarding leader behavior?
A. Leaders’ remarks are referred to more often than other group members’ remarks.
B. Leaders have a pivotal role in the logical but not emotional aspects of a group.
C. Leaders are usually the first to speak out on a subject.
D. Leaders typically talk more than anyone else.
Answer:
___________ refers to the raw material of small group interaction.
A. Input
B. Equifinality
C. Output
D. Throughput
Answer:
The decision-making method which combines an analysis of the “big picture” with an
appropriate amount of attention to detail is called:
A. incrementalism
B. Fishbone Technique
C. tacit bargaining
D. mixed scanning
Answer:
A system that has inputs from the outside is called a(n) ______________ system.
Answer:
______________ behavior, according to Hersey and Blanchard, is the extent to which
the leader engages in defining roles.
Answer:
Statuses based on inborn characteristics such as gender are called ______________
statuses, while statuses that individuals gained through their own efforts are called
____________ statuses.
Answer:
The type of strategy for decision-making in which there is simultaneous pressure to
cooperate and to compete is referred to as ___________________.
Answer:
______________ is a leadership style that enables the leader to more effectively utilize
the talents, abilities, and knowledge of others and, at the same time, increase his or her
available time to work on more strategic activities, rather than on “putting out fires.”
Answer:
______________ is the process that leads to disorganization and/or death of the group.
Answer:
____________ is an acquired, learned, or socially constructed rather than biologically
constructed notion.
Answer:
__________ productivity = ______________ productivity – losses due to faulty
process
Answer:
Decisions regarding the purchase of materials would be categorized as decisions
involving _________ acceptance and _________ quality.
Answer: