Your company manufactures electric toasters. One of your customers, Jason Holmes,
writes a claim, demanding a compensation for his faulty toaster. On examining the
faulty product, a service executive in your company discovers that someone dismantled
the toaster and attempted to fix it. Which of the following statements is the best way to
phrase your refusal of Jason's claim for adjustment?
A. Our contract, which you signed, clearly absolves us of any liability in this case.
B. If you read our contract, you would know that we are not liable to pay compensation
in such cases.
C. Paragraph 2 of our contract clearly shows that your claim is without foundation.
D. As stated in our contract, we are liable to pay compensation only when our
personnel repair the equipment.
E. Your attempt to repair the toaster on your own has rendered the product warranty