Martina, an employee at a hotel, receives an email from a potential customer who wants
to book one of the hotel's premiere suites for a weekend. Since all the suites have been
booked for the date specified by the customer, Martina needs to turn down the
customer's request. Which of the following delivers this message in the most positive
A. This is in reply to your request for one of our premiere suites. I regret to inform you
that all our premiere suites are booked for your specified dates. Would you like to be
notified when the suites are available?
B. I have received your request for one of our premiere suites. As this is the peak
season, we cannot comply with the request as all our premiere suites are booked for the
date specified. We sincerely hope to be contacted at a later time.
C. I am sorry to inform you that the premiere suites you requested for are all booked. I
have instead sent you a list of the other suites available and will additionally notify you
when a premiere suite is available.
D. Thank you for choosing us. I'm sorry to inform you that the premiere suites are
unavailable for the dates that you have mentioned. You can still choose from the various
other suites that we have to offer.
E. Although all our premiere suites are booked for the specified date, some classic
suites are still available. I have attached a document with the specifications and price
listing for those suites.