Which of the following is FALSE concerning the research efforts of Novartis?
a. Treatments have resulted for multiple sclerosis, kidney cancer, and lymphoma.
b. The majority of drugs tested advance to late stage development.
c. Various new drugs are in the company’s research and development pipeline.
d. None of the above are false.
Answer:
Which of the following sentences is hyphenated correctly?
a. This is a device that is attention-getting.
b. He gave a lecture that was hard-to-follow.
c. We need an up-to-date price list.
d. She is a widely-quoted authority.
Answer:
In business documents, a general rule for readability is that paragraphs normally should
be
a. 6 lines or less in length.
b. 7 to 12 lines in length.
c. no longer than 20 lines.
d. any desired length, as the number of lines is not important.
Answer:
Which of the following is accurate concerning the correct use of a company name in the
signature block of a letter?
a. The company name always appears as a line in the signature block.
b. The company name is keyed in capital and lowercase letters above the
complimentary close.
c. The company name is keyed in all capital letters below the complimentary close and
before the signature.
d. The company name is not acceptable in the signature block.
Answer:
In formatting a report, you discover than an entire table will not fit on the bottom of a
page; you should
a. introduce the table, continue the graphic interpretation to the bottom of the page, and
begin the next page with the table.
b. begin the table, allow an adequate margin at the bottom of the page, and begin the
next page with the continuation of the table.
c. place the table prior to the text reference to it if that placement will allow the entire
table to appear on that page.
d. end the page with the introduction to the table, regardless of the space on the page.
Answer:
Which of the following guidelines does NOT apply to a bar chart?
a. Bars are used to compare quantities.
b. The vertical axis begins at zero.
c. Increments on the quantitative axis should be equal.
d. Bar widths vary to show different quantities.
Answer:
Which of the following statements about sampling is NOT correct?
a. Sampling is based on the principle that a sufficiently large number of randomly
drawn subjects from a population will be representative of the whole population.
b. The results of a sample will be always be somewhat biased and therefore not reliable
for formal research.
c. Sampling is a survey technique that eliminates the need for questioning 100 percent
of the population.
d. All of the above are correct.
Answer:
Which of the following would BEST capture the attention of the audience in an
introduction to a speech about diversity in the workplace?
a. First of all, I would like to thank you for the opportunity to speak today on “Diversity
in the Workplace.”
b. My name is John Smith, and today I will speak to you about managing intercultural
workforces.
c. My name is John Smith, and I have 15 years of experience managing intercultural
workforces.
d. How many of you were born outside the U.S.? Let’s see a show of hands.
Answer:
Successful businesses have learned that unethical behavior
a. is sometimes required when persuading people in lower socioeconomic groups.
b. is sometimes justified when the desired action is achieved.
c. is always followed by negative legal consequences.
d. is not good for business in the long run.
Answer:
Which of the following is FALSE about how perceptions can affect the communication
process?
a. Perception is limited by the experiences of the sender of the message.
b. Messages are filtered through an individual’s frame of reference.
c. People tend to support ideas that are different from their own.
d. People tend to see only things that they want to see.
Answer:
Which is true concerning the format for electronic résumés?
a. Some employers prefer that you send your résumé as an inline document rather than
an attachment.
b. Unless a certain software format is specified, it’s best to send the document as a plain
test version.
c. You should send yourself and a couple of friends a copy of the résumé to see if it
looks correct on different computers.
d. All are true.
Answer:
Which of the following is NOT good advice for writing a routine claim message?
a. Use a persuasive, forceful tone.
b. Use the direct approach.
c. Assume the request will be granted.
d. Avoid an accusatory tone.
Answer:
Placing graphic aids in the appendix is
a. recommended when the graphic would make the discussion complicated to follow.
b. recommended the majority of the time to simplify text preparation.
c. not recommended if the information is quantitative.
d. never recommended.
Answer:
Which of the following is the most effective report heading?
a. Quarterly Sales
b. 4th Quarter Sales
c. 4th Quarter Sales Exceed Predictions
d. Sales
Answer:
Common invasions of privacy resulting from the use of technology include which of the
following?
a. Organizations collecting excessive amounts of information for decision making.
b. Employers monitoring the time employees spend on a task.
c. Supervisors reading employees’ electronic mail.
d. All of the above.
Answer:
As one of 11 federal agencies under the Department of Health and Human Services, the
CDC must coordinate its efforts to protect citizens from epidemics with the CIA, the
FBI, and the Department of Homeland Security. Communication with these other
agencies is an example of
a. upward communication.
b. downward communication.
c. vertical communication.
d. horizontal communication.
Answer:
Kendra is the program chair for an organization and would like to request permission to
use a country club free of charge to host a fund-raising dinner. Which of the following
sentences would be the most successful beginning sentence?
a. We would like to use your country club to host our annual fund-raising dinner.
b. We have heard that your country club is available for outside functions.
c. Thanks to the thousands of dollars contributed at our annual fund-raising dinner,
people in our community can get the help they need to pay medical bills.
d. Your country club is one of the most exclusive clubs in our community.
Answer:
Messages denying credit are different from other types of bad-news messages in that
they
a. are subject to more legal issues.
b. do not need to maintain the goodwill of the recipient.
c. do not have to include reasons for refusal.
d. use the deductive pattern of organization.
Answer:
Which of the following is NOT an error in data gathering?
a. Using samples that are too small
b. Administering the survey to a small group of the population before conducting the
actual survey
c. Gathering too much information and then attempting to use all of it
d. All of the above are errors.
Answer:
The content outline of a report
a. is a formal section of the report that serves to define and organize the content.
b. is an optional prerequisite to writing a formal report.
c. is a planning document that is subject to modification as the writer develops the
report.
d. must have three major points.
Answer:
Which of the following is true of personal space requirements?
a. The study of space requirements is known as chronemics.
b. In the United States culture, very little personal space is expected or required as
compared to other cultures of the world.
c. Space operates as a language, just as time does.
d. All of the above statements are true.
Answer:
A manager is faced with having to lay off some of his staff due to financial losses that
the company has suffered. Which of the following channels of communication would be
MOST appropriate for sharing this news, given the sensitive nature of the message?
a. A well-written, empathetic letter
b. A face-to-face meeting with each employee
c. A phone call
d. An email message
Answer:
The best definition for reliability is
a. a measure of the degree to which data measures what you intend for it to measure.
b. a measure of the accuracy and repeatability of the data.
c. a measure of the relationship between two variables.
d. none of the above.
Answer:
Which of the following guidelines for writing messages extending credit is FALSE?
a. The writer should include the credit terms.
b. The writer should include the penalty fee for a late payment.
c. The writer should omit any mention of sales promotion or resale.
d. None of the above is false.
Answer:
Which of the following best illustrates how to overcome people’s natural resistance to
price?
a. At a cost of only $145 a year, how could you possibly say “No”?
b. With all our discounts, your cost is only $145.
c. For an economical $145 annual fee, you can enjoy the special discounts and advance
product information available only to members of the CCY Micro Users Group.
d. When have you received so much in return for only $145?
Answer:
According to the Electronic Communications Privacy Act, firms may check the email
messages of their employees
a. to determine if employees are using the email system for legitimate work-related
purposes.
b. and publicize their content in any way the employer chooses.
c. to determine whether the messages are originated at work or home.
d. only if they suspect company espionage or theft.
Answer:
Which of the following is true of text chunking in business documents?
a. Enumerated lists decrease visual attention given to paragraphs of material.
b. Numbered lists are generally preferred over bullet lists.
c. Chunking makes a page look more organized and increase retention by 50 percent.
d. Placing a number, letter, or bullet before elements is a series reduces readers’
attention to the material.
Answer:
A sincere apology sent to a customer for a mistake in a custom order would likely be
considered by the customer as
a. a negative news message.
b. an attempt to preserve a relationship.
c. unnecessary, since a verbal apology is more meaningful.
d. a mistake in judgment.
Answer:
Which of the following guidelines is appropriate when preparing memo and letter
reports?
a. Use personal writing style, including first- and second-person language.
b. Use deductive approach, regardless of the type of message.
c. Avoid the use of headings and subheadings.
d. All the above are appropriate.
Answer:
In formatting a report, you discover that an entire table will not fit on the bottom of a
page. You should
a. continue the graphic interpretation to the bottom of the page and begin the next page
with the table.
b. begin the table, allow an adequate margin at the bottom of the page, and complete the
table at the top of the next page.
c. end the page with the introduction to the table, regardless of space left on the page.
d. place the table prior to the text reference to it if that placement will allow the entire
table to appear on that page.
Answer:
Studies indicate that there are gender differences in computer-mediated communication
(CMC). Which of the following is FALSE concerning these differences?
a. Women using CMC with other women develop more disclosure than do men.
b. Men using CMC with other men are more likely than women to use mild flaming.
c. Men develop more of a sense of community when using CMC than do women.
d. Men are less satisfied with the CMC experience than are women.
Answer:
Which of the following is NOT true when using color in a presentation graphic?
a. Brighter colors give a less formal look than do subdued colors.
b. Blues and greens relax, while reds and oranges stimulate.
c. Red and green are good colors to use to differentiate important ideas.
d. Too much use of color can distract and agitate the audience.
Answer:
Email polling is a popular primary research method, though it typically takes longer to
conduct than other data collection methods.
Answer:
In your management training classes, you have noticed that a significant number of
trainees seem to be gaining little value from the sessions. Devise an activity that
emphasizes how poor listening habits undermine effective communication.
Answer:
An adverb is used to modify a noun or pronoun while an adjective is used to modify a
verb, an adjective, or another adverb.
Answer:
Government response to the threat of terrorism has resulted in erosion of privacy for
Americans.
Answer:
Primary research sources include periodicals, computer databases, and encyclopedias.
Answer:
Headings as Signposts
Headings are signposts that inform readers about what text is ahead. Talking heads that
are parallel in structure can be used in a basic outline to communicate the content of the
section and even give a conclusion about the section. The following headings for two
reports are not parallel and will not be effective points in a basic outline.
· Report 1: Organize Your Finances; Budget; Insurance is Important; You Need a Will,
Emergency Savings is Necessary
· Report 2: Healthy Food is Good for You; Get Regular Exercise; Stress Reduction
Required:
Rewrite the headings so that they are parallel talking heads. Then develop a basic
outline, complete with a report title, for each report based on the revised talking heads.
Answer:
Communicating constructive criticism about service received can be thought of as an
ethical responsibility.
Answer:
If the sender uses words the receiver does not understand, the receiver will have
difficulty encoding the message.
Answer:
The terms role and status are used interchangeably to indicate the part people play in
the organization.
Answer:
A research firm wants to conduct research to determine what the U.S. population thinks
of imported clothing. Describe three primary research options that are available for this
type of research. Which option would you recommend that the research firm use? Why?
Answer:
Regina runs into her supervisor in the hallway and updates him on a current project.
Such an encounter is a type of oral briefing.
Answer:
Discuss the implications of disclosing potentially damaging information in an
employment reference.
Answer:
All report headings that are of the same level must be consistent in positioning,
appearance, and grammatical construction.
Answer:
Flip charts and white boards are obsolete and have been replaced by electronic
presentations.
Answer:
The passage of recent federal legislation has assured that privacy will not be threatened
by technology advancements.
Answer:
All sentences in a business message should be of approximately the same length.
Answer: