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When leaving a voice mail for a client concerning an upcoming meeting, you should a. discuss your schedule for the entire week, detailing each meeting you have. b. start talking about the meeting immediately, without giving your name if your […]

Jeff receives an email from his boss, Sharon, who is on an international trip. As Jeff interprets the instructions from the email, he is in the act of a. giving feedback. b. interfering. c. encoding. d. decoding. Answer: Research has […]

Which of the following is FALSE concerning the research efforts of Novartis? a. Treatments have resulted for multiple sclerosis, kidney cancer, and lymphoma. b. The majority of drugs tested advance to late stage development. c. Various new drugs are in […]

When creating a “winning team” to prepare and deliver a team presentation, a. “divvy up” the work into pieces and go through one complete practice prior to the presentation date. b. choose all members based on their presentation skills. c. […]

Which of the following is the most effective passage in an email message to managers concerning new procedures for locking up the building when leaving at night? a. When you leave the plant at night, here are a few things […]

The first few seconds of an interview a. are of little importance as the applicant is just settling in for the exchange of information. b. are not noticed by the interviewer who is preparing for the questions to be asked. […]

Derek is writing a short report about his findings on the attitudes of custodial employees on the job. The audience for the report is Physical Plant management for the company. Which of the following formats should Derek use? a. letter […]

A pictogram could be used to track progress toward completion of a six-month construction project. Answer: An advantage of the deductive organization of good- or neutral-news messages is that it helps receivers save time because they can understand the important […]

Which of the following is most accurate concerning the use of instant messaging in business situations? a. Instant messaging is not a business tool and should be reserved for personal use. b. Instant messaging can be used in some business […]

A market researcher who uses primary research may use which of the following methods? a. Boolean logic, observational studies, the hidden Internet b. Search engines, normative surveys, interviews c. Random sampling, website “hits,” observational studies d. Observational studies, experimental research, […]

To protect consumers, some states have passed “Plain English” laws that require businesses to write policies, warranties, and contracts in language an average reader can understand. Answer: In the block letter format, all lines (including beginnings of paragraphs) begin at […]

Phillip has prepared the following list of questions to ask the interviewer during his initial job interview. Which question should he avoid asking the interviewer? a. What types of training are offered? b. How many people have held this job […]

Car Max Announces Top Salesperson You are the vice president of sales for a Car Max dealership in southern Florida. Top sales people are annually recognized with Bronze, Silver, or Gold awards, depending on the level of their sales. Sales […]

When creating a message about a series of events or a process, the minor details should be listed a. in order by process. b. in order from the most important to the least important. c. in random order. d. in […]

Which of the following demonstrates a proper sensitivity in wording? a. The black workers supply the manpower we need to get the task accomplished. b. It was time for the 62-year-old judge to leave his position. c. The administration has […]

Which of the following is NOT an advantage of a company weblog? a. Enhances business and build customer loyalty. b. Helps service teams troubleshoot current problems. c. Provides dynamic, rapidly changing communication channels. d. Allows employees to vent frustrations anonymously. […]

Jacquelyn wants to attach a memo to the report that her supervisor requested concerning a new employee health care plan. She is generally in favor of the new plan. Select the best opening sentence for that memo. a. I am […]

Which of the following is NOT good advice for writing a routine claim? a. Use the direct approach. b. Use a persuasive, forceful tone. c. Assume the request will be granted. d. Avoid an accusatory tone. Answer: Grant is writing […]

Discuss the impact of culture in delivering good- and routine-news messages. Answer: Identify four methods of collecting data through surveys, and list one advantage and one disadvantage of each method. Answer: Research Method Advantage Disadvantage Questionnaire survey by mail Inexpensive, […]

When proofreading, reading a document from right to left is recommended because it helps the writer focus on individual words and spacing elements within the text. Answer: When preparing a scannable résumé, it is advisable for the applicant to use […]

The Fair Information Practices (FIP) a. protect the basic right to privacy of citizens in the U.S. b. form the basis of 13 federal statues that endure the security and integrity of personal information collected by governmental and private agencies. […]

Which of the following is NOT an advantage of email? a. Avoid playing “telephone tag.” b. Reduce expenses related to sending messages to multiple recipients. c. Achieve quick message delivery. d. Replace the need for personal conversation. Answer: Conducting a […]

Developing a Professional Profile An increasing number of job applicants are developing an electronic portfolio that is posted to the applicant’s personal website. Austin McClain is a recent graduate with an M.P.A. degree in accounting. He needs to write a […]

Graphics should clarify, simplify, or reinforce the text discussion. Answer: A pie chart is the best type of graphic aid to use to summarize the results of a survey question to which each respondent could check more than one answer. […]

Which of the following is true when using color in a presentation visual? a. Brighter colors give a less formal look than do subdued colors. b. Blues and greens stimulate, while reds and orange relax the audience. c. Red and […]

“Authorization was received from the IRS” is an example of a sentence using active voice. Answer: You should use figures to express dates, sums of money, and decimals, but spell out distance, weights, and page numbers. Answer: F Numbers one […]

To project a positive, tactful tone in a written message, a. rely only on positive words. b. compliment the receiver in the first and last paragraphs. c. avoid using second person when stating negative ideas. d. use active voice when […]

Which of the following is true concerning the use of graphics in business documents? a. Understanding and retention are enhanced by the use of graphics. b. Graphics should be selected that are appropriate for the data and audience. c. Visually […]

Which of the following statements about language translation is FALSE? a. A translator must work with thoughts in two languages. b. Words in one language may not have equivalent meanings in some other languages. c. Cultural barriers can affect the […]

Which of the following objectives is FALSE concerning the conducting of secondary research? a. It establishes a base for further research. b. It reveals areas of needed research. c. It often eliminates the need for primary research. d. It avoids […]