When creating a “winning team” to prepare and deliver a team presentation,
a. “divvy up” the work into pieces and go through one complete practice prior to the
presentation date.
b. choose all members based on their presentation skills.
c. determine whether each selected member will be committed to supporting the team
strategy and schedule.
d. use all of the above strategies.
Answer:
Which of the following sentences uses numbers correctly?
a. 21 members voted in favor of the proposal.
b. There were 3 figures that appeared in the report.
c. Examine the diagram on page 7.
d. The question was answered by sixty-one percent of the respondents.
Answer:
Which of the following statements is correct concerning the effective use of graphics?
a. The use of graphics makes text discussion unnecessary.
b. Three or four pages of well-designed graphics can effectively convey several hundred
pages of text.
c. Graphics should be reserved for communicating ideas that are highly quantitative.
d. The term “graphics” in business reports refers solely to the use of bar charts, line
charts, and pie charts.
Answer:
Paul is using the Internet to locate job opportunities. Which of the following will be the
MOST effective way to access information on available jobs through a Google search?
a. Input the job title sought.
b. Type in “job search.”
c. Start with a wider job description term, then narrow down.
d. Avoid using other search engines.
Answer:
Rozell & Ramos Associates wants to ask companies to submit bids to design the
lighting in their new building. The Associates will develop which of the following
documents to solicit bids.
a. external proposal
b. request for proposal
c. unsolicited proposal
d. internal proposal
Answer:
Which of the following is a characteristic of Total Quality Management (TQM)?
a. Decision making power is centrally controlled.
b. Functional or departmental boundaries are minimized.
c. Cross-disciplinary teams are dismantled.
d. Teams perform narrowly focused tasks.
Answer:
In confronting the international problems caused by lack of language training, the
MOST usefuladvice for North Americans is to
a. be glad that English is used so widely for business transactions and not be overly
concerned with the need for knowing other languages.
b. try to acquire second language skills if possible, or at least learn a few words in the
language of your audience.
c. expect business representatives of other countries to know English.
d. always travel with an interpreter.
Answer:
Which of the following statements BESTsummarizes the role of online job searching?
a. Job seekers in the current job market can give up traditional means of searching for
jobs and concentrate solely on online job search techniques.
b. Online employment search capabilities extend the range of possibilities previously
available to the job seeker.
c. Online job searching is a trend that can be expected to further lose popularity over
time.
d. Online job searching is important for technical job seekers in computer-related fields,
but not for mainstream job seekers.
Answer:
Which of the following sentences provides the most effective incentive for consumers
to complete and return a survey about laundry detergents?
a. Return your completed survey by May 1, and you’ll receive $40 worth of coupon
discounts on products of interest to you and your family.
b. Your participation in our survey enables us to produce the best possible products for
you and your familyproducts you can trust to be safe, effective, and economical.
c. We would really appreciate getting your opinions about detergent brands. Please send
back your survey by May 1.
d. Your cooperation in returning the survey will help us make laundry detergents even
better.
Answer:
Which of the following is NOT recommended when leaving a voice mail message on
another person’s phone?
a. Write out key points before you call to organize your thoughts.
b. Hang up if you have a mental block, and call back.
c. Write down your phone number as you speak it to slow down to the listener’s writing
speed.
d. State only your name, number, and business affiliation.
Answer:
The perception of reality of both the sender and the receiver
a. is limited by signals we receive through our five senses.
b. appears the same to each person when communication is effective.
c. eliminates confusion in communication.
d. is the same for people from the same culture.
Answer:
While e-portfolios and employment videos are helpful in communicating a person’s
qualifications and abilities, their use may also
a. enable the potential employer not to stereotype.
b. eliminate potential illegal discrimination.
c. encourage the potential employer to focus on your physical characteristics.
d. result in all of the above.
Answer:
Text messaging should not be used for which of the following business messages?
a. An efficient delivery of a sales message.
b. A quick and silent updating message to a colleague in a meeting.
c. A confirmation of an appointment to a coworker on a business trip.
d. A less emotional way to tell a subordinate he did not receive a desired promotion.
Answer:
In a distributed leadership team environment, the role of the leader is BEST described
as
a. the leader remaining in the position until the team is dissolved.
b. any member of the team becoming the leader at various times.
c. a non-existent role.
d. the leader being dictatorial when needed.
Answer:
Franz is sending a résumé to an advertising agency that has advertised in his local
newspaper for a copywriter. Which of the following would make the best closing
sentence for the application letter?
a. “May I have an appointment with you on March 8?”
b. “I hope you will consider me for the position of copywriter.”
c. “I would appreciate an opportunity to discuss how I can benefit Acme Corporation in
the copywriter position.”
d. “You may call me at your earliest convenience at 616-555-0485.”
Answer:
Which of the following is true of text chunking in documents?
a. Enumerated lists decrease visual attention given to paragraphed material.
b. Numerals are generally preferred over bullets.
c. Chunking makes the page look more organized and increases retention by 50 percent.
d. Placing a number, letter, or bullet before elements in a series reduces readers’
attention to material.
Answer:
Which statement is true concerning connotative meaning?
a. Connotative meaning is the literal meaning most people assign to a word.
b. Connotative words help to build positive human relations.
c. Connotations exclude the sender’s qualitative judgment.
d. Connotations involve messages that are implied.
Answer:
Which sentence BEST introduces a graphic that depicts the way people access an
organization’s information on a website?
a. The area chart in Figure 10 illustrates changes in the actions of visitors to the
company’s website.
b. Figure 10 is shown on the following page.
c. See Figure 10 for website data.
d. Figure 10 shows website visits.
Answer:
In an inductive outline, the most important information should be
a. placed at the beginning of the message.
b. placed anywhere in the message that seems most appropriate.
c. placed after giving adequate information to the receiver to mentally prepare for the
main news.
d. introduced after a brief pleasantry.
Answer:
Which of the following facts is NOTa reason that listening can be challenging?
a. The human ear is unable to keep up with the speech rate of most speakers.
b. Our minds process much faster than a speaker can talk.
c. The listener often thinks ahead to anticipate future points and evaluate the ideas
heard.
d. Listeners often make written notes as they listen.
Answer:
You have just told your supervisor of your intention to resign from your job, and your
supervisor asked you to submit it in writing. Your message should
a. be written deductively, stating the date of the resignation in the first sentence.
b. recall a positive experience you had with the company.
c. give all the reasons why you decided to leave the job.
d. state the termination in the final sentence.
Answer:
Randall, an advertising campaign specialist, is making a presentation to decision
makers at his firm on marketing a new sports nutrition supplement, Crealean, for
building muscle. What would be the most effective presentation visual for him to use?
a. A handout providing a detailed summary of his presentation.
b. A person who has used the product.
c. A model of the product.
d. An electronic presentation outlining specific marketing strategies.
Answer:
After consideration of a customer’s request for a partial product refund due to repeated
repairs, you have determined that you should comply. Which of the following is NOT
part of your effective adjustment message?
a. A fair response to a legitimate request
b. A statement that “the claim is being granted”
c. Resale or sales promotional material
d. An attempt to regain possible lost goodwill
Answer:
An organization that wants to provide its business partners with always-available
information and contact capability should use which of the following?
a. Intranet
b. Extranet
c. Voice mail
d. Email
Answer:
Which of the following is the BEST way to draw attention to an enclosure that
accompanies a sales message?
a. “Enclosed you will find a brochure complete with detailed illustrations.”
b. “We are happy to enclose a self-addressed postcard for your response.”
c. “As you can see on the enclosed folder, assembly of the desk is very simple.”
d. No wording is needed: an enclosure notation after the signature line is all that is
necessary.
Answer:
Which of the following procedures is NOT recommended when conducting an
electronic search?
a. Start with a large search engine and then move to a smaller one if necessary.
b. Structure searches from broad to specific.
c. Look for web pages that have links to other related topics.
d. Follow the particular format and instructions of each search engine or database.
Answer:
Which of the following is FALSE about persuasive communication?
a. It is the ability to influence others to accept your point of view.
b. It often involves manipulating someone into taking the action favored by the
communicator.
c. It involves the honest presentation of information.
d. It is the organized presentation of information on which a person can choose to act.
Answer:
Management is requiring employees at Sentac Enterprises to attend a presentation by
your consulting firm about how to prevent sexual harassment in the workplace. What
technique should you use to get the audience interested in the presentation?
a. Open your presentation with “Thirty-five percent of employees at Sentac Enterprises
say that in the last six months, they have felt uncomfortable in a work situation because
of a sexual comment by a colleague.”
b. Thank your audience in advance for their time.
c. Tell a sexually explicit joke as an example of what not to do to prevent sexual
harassment.
d. None of the above
Answer:
You are addressing a letter for delivery in the state of Michigan. Per U.S. Postal Service
guidelines, you key:
a. MI, the appropriate two-letter abbreviation.
b. Michigan, spelled out.
c. Mich., abbreviated.
d. MICHIGAN, spelled out in all caps.
Answer:
José is making a presentation to potential donors for International University about
design and construction plans for the new Health Sciences Center planned for the
institution. He has never spoken to these donors before and he is new to the university.
Which of the following techniques should he use to make an effective presentation?
a. Thoroughly research the donors, their backgrounds, and the project.
b. Review the presentation but avoid practicing so the delivery will seem natural.
c. Arrive just before the presentation to avoid mingling with people who are unfamiliar.
d. All of the above are recommended techniques.
Answer:
Successful businesses have learned that ethical behavior
a. is sometimes not possible when persuading people in lower socioeconomic groups.
b. is sometimes not advantageous if the desired action cannot be achieved.
c. is never followed by negative legal consequences.
d. is good for business in the long run.
Answer:
Which research method would be best to determine whether employees learn more
effectively in a face-to-face training class or in a web-based training session?
a. Historical
b. Survey
c. Observational
d. Experimental
Answer:
Khristopher has sent an email requesting information on a particular plasma television
he saw on a company’s website. What is the writer’s task in replying?
a. To send as much information as possible on plasma televisions
b. To gain Khristopher’s attention as to the benefits of plasma televisions
c. To answer Khristopher’s questions
d. All of the above
Answer:
Various state laws limit advertising on mobile devices.
Answer:
Supporting your view with objective facts is part of being an ethical communicator.
Answer:
Discuss five techniques for composing appropriate web content.
Answer:
The sender’s primary objective is to decode the message so that the message received is
as close as possible to the message that is sent.
Answer:
Text messaging is a viable alternative to phone calls for those with hearing impairment.
Answer:
Increasingly, companies are designing application forms to be tests of the applicant’s
written communication skills.
Answer:
List five communication benefits of videoconferencing.
Answer:
Santosh, a computer service firm owner, has drafted a sales letter to area businesses in
which he has emphasized his central selling point immediate, personal servicein each
paragraph. To keep the recipient’s interest, he should edit his message to include the
idea of his central selling point in only one paragraph.
Answer:
Why can citing electronic sources be challenging? What is the best advice for citing
electronic sources when you are unsure about the required format?
Answer:
The three steps in the deductive strategy used for good- and neutral-news messages
indicate the requirement for a three-paragraph document format.
Answer:
Explain the differences between internal and external proposals, as well as solicited and
unsolicited proposals.
Answer:
“I have received and read your letter of April 12” is an effective neutral way to begin
the first paragraph of a bad-news message.
Answer:
Both the APA and MLA style guides provide general rules for referencing and give
examples of citation formats for various types of source materials.
Answer:
Consensus is the collective opinion of a group, even though each member may not
agree with every aspect of the decision.
Answer:
Depending on the situation, a thank-you message can be handwritten, printed on
letterhead, or sent electronically.
Answer:
Three basic purpose of communication are to feel, sense, and influence.
Answer:
When a confidant shows that he or she can be trusted, it leads to an expansion of the
open area of the Johari Window.
Answer: