Jeff receives an email from his boss, Sharon, who is on an international trip. As Jeff
interprets the instructions from the email, he is in the act of
a. giving feedback.
b. interfering.
c. encoding.
d. decoding.
Answer:
Research has shown that job applicants who participate in computer interviews
a. are more likely to respond dishonestly than when face to face.
b. feel less need to give socially acceptable answers.
c. prefer human interviews.
d. are more likely to be asked illegal questions.
Answer:
The state board of education has asked for the number of last year’s high school
graduates attending each of the state’s 19 public universities. Which of the following
graphics would be MOST effective?
a. Bar chart
b. Pie chart
c. Table
d. Gantt chart
Answer:
Jacob, an expert in traffic patterns requirements for increasing highway lanes, is
presenting to the Tennessee Department of Transportation about the need for additional
highway lanes between Nashville and Memphis. What would be an effective opening
for his presentation?
a. Thank you for having me today. I want to tell you why TDOT needs to increase the
number of highway lanes between Nashville and Memphis to
b. I am glad to be here! Isn’t the weather in Tennessee wonderful today?
c. How many of you have spent time on the Interstate 51 between Nashville and
Memphis? Then you have seen what I am about to describe.
d. All of the above would be equally effective.
Answer:
Which research method would be best to determine whether employees in Acme
Company’s computer assembly produce more under Theory X or more under Theory Y
management style?
a. Historical
b. Survey
c. Observational
d. Experimental
Answer:
Supervisor Janet tells Juan, “Don’t be late for work.” Janet’s probable
metacommunication is
a. “I’m in charge here.”
b. “You are frequently late for work and this is a warning.”
c. “This is America, not Mexico.”
d. “I know are doing your best to be on time.”
Answer:
Which of the following is recommended concerning the use of gestures during a
business presentation?
a. Vary hand motions to emphasize important points; otherwise, relax your hands at
your sides or place on podium.
b. Eliminate gestures for more serious, formal presentations.
c. Practice your gestures so that you know precisely what movements to make at
specific times.
d. None of the above.
Answer:
Two or three employees working on a report at the same time using an electronic
whiteboard would be an example of the use of ____ software.
a. graphics
b. presentation
c. collaborative
d. desktop publishing
Answer:
A receiver’s reaction to a message is strongly influenced by
a. an emphatic beginning sentence or ending sentence.
b. the sequence of the ideas presented.
c. both A and B.
d. none of the above.
Answer:
The perception of reality of both the sender and the receiver of a message is limited by
a. signals both receive through their five senses.
b. illusions that appear differently to each person.
c. previous experiences and cultural attitudes of both people.
d. all of the above.
Answer:
Which is the most accurate statement concerning finding a desirable job?
a. Finding a job is a process.
b. Finding a job is a mostly a matter of luck.
c. Finding a job is an event.
d. “Finding” a job is not necessary, as one will come to you.
Answer:
Which of the following is typically NOT true of work teams?
a. While the concept of work teams has been widely used in the U.S. for some time, it
has also gained significant support in other countries.
b. Work teams can help firms to become globally competitive.
c. Employees in a self-directed work team handle a wide array of functions and work
with a minimum of direct supervision.
d. Work team members typically set their own goals without management input and
plan how to work to achieve those goals.
Answer:
Which of the following is NOT one of the steps in the research phase of a job search?
a. Gather relevant information for decision-making.
b. Prepare a company/job profile.
c. Send application letters to prospective employers.
d. Identify key qualifications that enhance your marketability.
Answer:
Guidelines for effective meetings include
a. limiting meeting length and frequency.
b. eliminating conflict.
c. preparing an agenda immediately following each meeting.
d. seeking unanimous agreement on all important issues.
Answer:
When writing a message offering constructive criticism, one’s primary consideration
should be
a. identifying who made the error.
b. offering input that could benefit many.
c. getting even for the mistake that was made.
d. none of the above.
Answer:
While being interviewed for a job you really hope to be offered, the interviewer asks
you about your ethnic background. What is the most effective way for you to handle the
question?
a. Refuse to answer because it is your legal right to do so.
b. Attempt to answer the primary concern that motivated the question.
c. Answer it to be polite and take your chances with the effects it may have.
d. Let the interviewer know by changing the subject that you know the question is
illegal and you do not intend to answer it.
Answer:
The LEAST effective means for delivering an unpleasant or highly emotional message
to a single employee is to
a. meet with the employee face to face.
b. leave the message on the employee’s voice mail.
c. send a memo addressed to the specific employee.
d. place a message on the company’s web page.
Answer:
An interviewer who requires the applicant to perform difficult tasks under the pressure
of limited time is conducting which type of interview?
a. Stress interview
b. Focused interview
c. Structured interview
d. Group interview
Answer:
Juanita is a new college graduate involved in the job search process. What advice will
you give her concerning the physical appearance of résumés and accompanying
application letters she will mail to potential employers?
a. Color and type of paper can vary between the two documents.
b. A one-page format is typically recommended for both documents.
c. Most employers will overlook slight errors in punctuation, but spelling should be
perfect.
d. All of the above
Answer:
The grapevine in an organization
a. is less accurate than other channels.
b. serves a necessary purpose; thus, managers should work to understand its
functioning.
c. passes a message in single file from person to person until it finally reaches the end
of the line.
d. has a single, consistent source.
Answer:
Manual, a credit supervisor, must write a letter informing a new client that her credit
application has been approved. What writing sequence should he use?
a. Persuasive since he needs to confirm her choice of his company’s products
b. Inductive because he needs to give her an explanation first
c. Deductive because he needs to give her the good news at the beginning of his
message
d. None of the above
Answer:
Which of the following is NOT an effective attitude when revising and proofreading
documents?
a. The perspective of the audience is not as important as the writer’s viewpoint.
b. Proofreading and revising documents is essential to good writing.
c. Other people can often make suggestions for improving one’s writing.
d. Spell check cannot catch all errors.
Answer:
Marcus is writing a persuasive message asking his employees to complete an online
company survey. Which of the following should he AVOID when writing his message?
a. Keeping paragraphs short.
b. Using concrete nouns and action verbs.
c. Focusing repeated attention on the benefits to the company.
d. Using an inductive outline.
Answer:
An engineer would like to give an electronic presentation on his company’s new
security product to a client. The engineer would like to project a high-tech, classy, and
simple image in his presentation. What color scheme would you recommend that he
use?
a. Purple, gold, and black
b. Black, red, and yellow
c. Gray, blue, and white
d. Brown, tan, and off white
Answer:
A persuasive email message to promote pop-up ad blocker software has as its central
selling point the protection of children from pornography. The central selling point
should
a. appear early in the message when the product is introduced.
b. appear at the end to reinforce the requested action.
c. be reinforced throughout the message.
d. be implied as the product is described.
Answer:
Matthew is a training and development manager who has been asked by the Rotary
Club to speak at one of their meetings about trends in corporate training. However,
since he is currently conducting an important staff development program, his schedule
is very busy and he must refuse the invitation. What would be the best way to end his
message declining the request?
a. Again, I am very flattered by your request.
b. I apologize that I am so busy right now, but perhaps early next year I can speak to
your group.
c. I’ll call you if I have a change in schedule that would accommodate your timeframe.
d. My associate, David Freel, has extensive experience and would enjoy speaking to
your group. Please feel free to contact him at 469-8000.
Answer:
Which of the following is the BEST call-to-action sentence for a persuasive memo to
employees to participate in a company-sponsored fitness program?
a. I hope you will use fill out the attached health profile and bring it to your free fitness
analysis.
b. Become healthier, more fit, and energized when you fill out the attached health
profile and bring it your free fitness analysis this week.
c. If you feel you would benefit from the fitness program, please fill out the attached
health profile and attend a fitness session soon.
d. Please consider joining the company-sponsored fitness program.
Answer:
An employer is likely to interpret a writing style or punctuation error on your résumé or
letter of application as an indication that
a. you pay little attention to detail and do your work hastily.
b. you have shortcomings in basic education.
c. you lack pride or respect.
d. all of the above are true.
Answer:
A company that wants to chart employee absences over a two-year period should use
which of the following?
a. Flow chart
b. Pie chart
c. Line chart
d. Table
Answer:
Talking headings are preferred in business reports because they tell about the content of
the sections and reveal any conclusion(s) presented in the sections.
Answer:
The following sentence is correctly punctuated: The proposed design is eye-catching.
Answer:
Personal and professional titles, such as Mr., Ms., and Dr., should be omitted in the
letter address section of a letter document.
Answer:
List five sources for finding prospective employers; give one advantage and one
disadvantage of each source.
Answer:
Rotary Club Invites Speaker
The Rotary Club in your city would like to invite the attorney general of your state to
speak at its monthly meeting. Although the attorney general seldom accepts these kinds
of invitations, you believe that you can persuade her to make an exception by asking
her to discuss one of her special projects, ethical business practices. A complicating
factor for you is that the meeting you want the attorney general to attend is only two
months away.
Required:
As secretary of the Rotary Club, write this request, adding whatever terms of persuasion
you feel would be necessary to influence the attorney general to accept. Address the
letter to Ms. Susan Reston, Attorney General of your state.
Answer:
The monthly financial statement that Sharecom Investments sends to its investors is an
example of an analytical report.
Answer:
Explain what is meant by resale and sales promotional material. How are they different
from sales messages?
Answer:
List five types of employment interviews and describe when each would be used.
Answer:
Discuss guidelines for the writing process when preparing a proposal.
Answer:
Barriers, or interferences, to communication can be completely overcome by skilled
communicators.
Answer:
A manager who asks for a report on the best phone system for an office may request a
justification report to support the recommended decision.
Answer:
Explain the two common punctuation styles used in business letters.
Answer:
The principles used in selling an idea are similar to those used in selling products.
Answer:
Performance appraisal interviews between supervisors and employees frequently
combine listening intensively and empathetic listening.
Answer:
What problems are caused by information overload, and how are some companies
dealing with it?
Answer:
An accent can be perceived either negatively or positively by an audience.
Answer:
YouTube removes videos that are posted by users without permission of the copyright
owners.
Answer:
Federal laws ensure that email messages employees send at work are private.
Answer: