Which of the following objectives is FALSE concerning the conducting of secondary
research?
a. It establishes a base for further research.
b. It reveals areas of needed research.
c. It often eliminates the need for primary research.
d. It avoids needless duplication of research efforts.
Answer:
Aricelli is in charge of writing for the web page of her service organization. Which of
the following should she avoid when writing for a web audience?
a. Providing detailed text.
b. Writing the main idea or conclusion first, followed by details.
c. Listing the items in columns rather than in rows.
d. Writing directions in simple, numbered steps.
Answer:
Which of the following statements is MOST sender-centered?
a. Congratulations on your new job with the sales department.
b. I want to take this opportunity to offer my thanks for the service provided.
c. Please send a copy of your annual report.
d. All customers receive a discount with the coupon.
Answer:
Which of the following is NOT a technique for achieving coherence?
a. Repeat a word used in a preceding sentence.
b. Use a pronoun to represent a noun from the preceding sentence.
c. Use connecting words.
d. Use active voice.
Answer:
To protect computer systems from e-mail viruses and hoaxes,
a. open attachments and then command your computer to scan them for virus activity.
b. forward questionable messages to the e-mail administrator.
c. forward all emailed warnings to those in your address book just in case the threat is
real.
d. keep in mind that unsolicited e-mails with an “.exe” extension are usually safe to
open.
Answer:
An interviewer would likely presume that an applicant is truly interested in the job if
the applicant
a. wears conservative and professional clothing.
b. shares knowledge about the company, its products, and services.
c. follows up the interview with a thank-you message.
d. does all of the above.
Answer:
You are organizing your résumé for a highly competitive summer internship with an
accounting firm. You believe your education is your strongest qualification because
your work experience has been seasonal jobs at minimum wage. You also believe that
your abilities, interests, and character are qualities that closely parallel the job
description supplied by the business. What type of résumé would be LEAST preferred
for conveying your strengths?
a. Chronological
b. Functional
c. Chrono-functional
d. All are equally preferred.
Answer:
Which of the following statements is correct concerning the reporting of quantitative
data?
a. People are not usually interested in proportions or ratios, because they are confusing.
b. When tabulating research results of opinions and preferences, reporting exact
statistics to the most accurate decimal point is necessary to avoid distortion in
interpretation.
c. Common language reduces difficult figures to the “common denominators” of
language and ideas.
d. Because of their absolute and understood value; dollars are a good measure of
comparison from one year to another.
Answer:
What best determines if a graphic presentation is effective?
a. The graphic’s ability to prove that the writer or speaker is competent with computer
software.
b. The graphic’s contribution to the overall understanding of the idea under discussion.
c. The graphic’s success in reinterpreting facts that support the goal sought by the writer
or speaker.
d. The graphic’s ability to attract visual attention.
Answer:
The sender of a message should analyze the audience before developing the message in
order to do all but which one of the following?
a. Establish rapport and credibility
b. Address the receiver’s needs
c. Simplify the task of organizing the message
d. Assure that perception of reality is the same for everyone
Answer:
Which of the following is NOT true of an extemporaneous business presentation?
a. The presentation is planned, prepared, and rehearsed.
b. The speaker may utilize note cards, an outline, or other reminders during the
presentation.
c. The presentation is written in detail to serve as a visual reminder during the delivery.
d. All of the above are true.
Answer:
Which of the following is an example of a split infinitive?
a. I plan to prepare the schedule shortly.
b. The owner used to visit the store frequently.
c. I plan to briefly summarize the report.
d. The city used to have a limited number bus routes.
Answer:
Completing a self-, career, and job analysis will assist you in the employment process
by
a. identifying your qualifications as they relate to an employer’s needs.
b. ensuring that you have selected the right career.
c. comparing your qualifications to the duties and responsibilities of the job you are
seeking.
d. achieving all of the above.
Answer:
Avoiding the use of second person and using subjunctive mood are two writing
techniques that worsen the tone of a negative idea.
Answer:
Italics should be used for which of the following?
a. To indicate words, letters, numbers, and phrases used as words.
b. To emphasize a word that is not sufficiently emphasized by other means.
c. To indicate the titles of books, magazines, and newspapers.
d. For all of the above.
Answer:
Which of the following guidelines for writing a message extending credit is correct?
a. The writer should include the credit terms in the message.
b. The writer should not include the payment date and penalty fee for late payment.
c. The writer should omit any mention of sales promotion or resale.
d. The writer should not state the basis for extending the credit.
Answer:
The most important message in the Johari Window theory is that
a. trust and openness lead to better communication between people.
b. there are things we don’t know about ourselves that others know.
c. people engage in communication in hopes that the outcome may lead to mutual trust,
pleasure, and psychological well-being.
d. decision-making power should be distributed to the people closest to the problem.
Answer:
Which of the following statements is true of translation software?
a. Translation packages are based on word-for-word translations and do not address
semantic and idiomatic phrases.
b. Translation systems can be customized for a particular subject area.
c. The popularity of translation software appears to have peaked and has now leveled
out.
d. Translation facilities are currently under development that will hopefully be available
for phone communications in the next few years.
Answer:
Which of the following sentences illustrates passive voice?
a. She served the customer the food.
b. The food was served to the customer.
c. The customer asked to change the order.
d. You took the customer’s order.
Answer:
Which of the following questions would be legal to ask of a job candidate?
a. “Are you married?”
b. “Who will watch your children if you work for us?”
c. “What are the names and relationships of the people with whom you live?”
d. None of the above
Answer:
A well-written message acknowledging a customer’s order usually will likely result in
a. the customer requesting to be removed from the mailing list.
b. the customer placing additional orders.
c. a decrease in the cost of doing business.
d. all of the above
Answer:
Many leading figures in recent corporate scandals were never convicted of a crime.
Which of the following best describes their behavior:
a. Behavior that is illegal and unethical
b. Behavior that is illegal, yet ethical
c. Behavior that is legal, yet unethical
d. Behavior that is both legal and ethical
Answer:
While being interviewed for a job you really hope to be offered, the interviewer asks
you about your marital status. What is the most effective way for you to handle the
question?
a. Refuse to answer because it is your legal right to do so.
b. Attempt to answer the primary concern that motivated the question.
c. Answer it to be polite and take your chances with the effects it may have.
d. Let the interviewer know by changing the subject that you know the question is
illegal and you do not intend to answer it.
Answer:
The writer of a long report that contains many ideas and sections will likely benefit
from
a. the preparation of a planning outline.
b. the development of a list of jargon to be included.
c. the elimination of objective terms.
d. All of the above.
Answer:
When writing a business message, you generally should generally
a. write at the exact grade level of the receiver.
b. manually calculate the readability level of every message.
c. write well within the reading level of the audience.
d. write what you need to say and not consider readability.
Answer:
A team of collaborative writers are preparing a procedures manual for the firm’s
employees. They have divided the writing task so that each writer is working on a
different part of the manual at the same time; the team is applying
a. sequential editing.
b. parallel editing.
c. reciprocal editing.
d. multistage editing.
Answer:
Jaswal is writing a report that contains a vertical column bar chart showing last year’s
employee participation in three continuing education courses: human relations skills,
stress management, and advanced Excel. Which of the following statements BEST
interprets and analyzes the graph?
a. Figure 1 shows enrollment for each of the continuing education programs we offered.
b. As Figure 1 indicates, the enrollment for advanced Excel was almost double that of
stress management; and human relations skills was the highest of the three.
c. The enrollment for stress management was 42; for advanced Excel it was 81; and for
human relations skills it was the highest at 127.
d. Figure 1 data indicate that continuing education training needs are shifting from
training in stress management and advanced Excel toward human relations skills.
Answer:
As a student, you are concerned with making a good grade in your economics class.
However, instead of taking copious notes, you outline the major points and try to listen
and watch the speaker as much as possible. What type of listening are you engaged in?
a. Casual listening
b. Listening for information
c. Intensive listening
d. Empathetic listening
Answer:
As the vice-president of marketing, Aricella gives her employees freedom to make their
own decisions and encourages them to express their opinions in meetings. Aricella is a
a. Type A manager.
b. Type X manager.
c. Type Y manager.
d. Type Z manager.
Answer:
Which of the following is true about emoticons and shorthand abbreviations in email
messages?
a. Emoticons and shorthand abbreviations are generally appropriate in email to external
parties.
b. Abbreviations should never be used because they cause confusion for the reader.
c. Using an emoticon to show pleasure or sarcasm is at times appropriate to make the
message clearer to the receiver.
d. None of the above is true.
Answer:
Mary has a neutral message to deliver to a co-worker. What delivery options would be
the most effective?
a. Letter, email, or telephone
b. Memo, instant messaging, or letter
c. Letter, phone, or in person
d. Memo, email, or phone
Answer:
Which of the following is FALSE concerning effective team presentations?
a. During a team presentation, everyone on the team should take part.
b. Teams members should plan seamless transitions between segments and presenters.
c. Only one individual should be designated to answer questions from the audience.
d. Team members must agree on the purpose and schedule.
Answer:
Which of the following statements about the team interview process is true?
a. The team does not discuss the pool of applicants prior to holding interviews.
b. The team reviews résumés individually, with each team member making his/her
recommendation to management as to who should be hired.
c. The team interview can involve interviewing more than one applicant at the same
time.
d. The team interview results in a quicker hiring decision than does a traditional
interview.
Answer:
Which of the following statements is INCORRECT concerning the effective use of
graphics?
a. Text and graphics work together in an effective document, as both are important to
clear understanding.
b. Three or four pages of well-designed graphics can effectively convey several hundred
pages of text.
c. Graphics can be used to convey both quantitative and qualitative information.
d. The term “graphics” in business reports refers exclusively to the use of bar charts,
line charts, and pie charts.
Answer:
Which of the following statements about sampling is correct?
a. Sampling is based on the principle that a sufficiently large number drawn from a
population will be representative, regardless of whether the selection was random.
b. The survey results of a sample will be biased and therefore not reliable for formal
research.
c. Sampling is a survey technique that eliminates the need for questioning 100 percent
of the population.
d. All of the above are correct statements.
Answer:
Data that can be presented in a pie chart may also be presented in a bar chart, but the
reverse is not always true.
Answer:
Discuss several types of persuasive communication you might be required to write or
present in your professional and personal life.
Answer:
When ABC Company makes a legal decision that complies with contractual
agreements, one can accurately assume that it is an ethical decision because it is legal.
Answer:
People constantly send meaning through kinesic communication which is expressed by
nonverbal behavior.
Answer:
Since interviewers typically delay forming their impression about an applicant until
well into the interview, the interviewee need not be concerned with nervousness or a
slow warm up in the first few minutes.
Answer:
Gestures should be eliminated during a business presentation since they distract your
audience.
Answer:
In following the SEC requirements for reader-friendly documents, companies are
encouraged to use more graphics to illustrate content.
Answer:
The typical collaborative male communication style engenders rapport while the typical
adversarial female communication style demands respect.
Answer:
Because graphics are based on numeric data, distortion is not as likely as in text
discussion.
Answer:
Using profanity on the job may be offensive to some or viewed as creating a hostile
work environment.
Answer:
Both good-news and routine news messages follow the deductive pattern.
Answer:
When using instant messaging, spelling and grammar matter less than when using
e-mail.
Answer:
Asking a colleague or employee to walk through the steps outlined in a procedural
document is recommended prior to finalizing the document.
Answer:
As a general rule in presentations, a speaker should include only one major idea on each
slide.
Answer:
In some reference styles, it is permissible to include subheadings that denote the types
of publications documented, such as books, articles, websites, etc.
Answer:
The following sentence is grammatically correct: She is the fastest of the two data
clerks.
Answer:
Template letters, as featured by leading word processing software, eliminate the need to
compose original documents.
Answer:
The first step in proofreading a document that you have word processed is to use the
spell check.
Answer:
Revealing marital status on a résumé is generally more advisable for a woman than for
a man.
Answer:
Because spoken communication is more difficult to process than written
communication, complex, lengthy sentences that are acceptable for written documents
are NOT effective in a presentation.
Answer: