Derek is writing a short report about his findings on the attitudes of custodial
employees on the job. The audience for the report is Physical Plant management for the
company. Which of the following formats should Derek use?
a. letter format
b. memo format
c. form report
d. formal report
Answer:
Which of the following is NOT a technique to use when formatting a memo?
a. Omit personal and professional titles.
b. Include a specific subject line to make reading easier.
c. Sign your name at the end of the document.
d. Use single-spaced, unindented paragraphs.
Answer:
In the national organization Toastmasters, members are required to speak on a regular
basis. In one situation, a member pulls a topic from a hat, spends a few minutes
preparing, and then gives a 3-5 minute presentation on the topic. What kind of delivery
is this?
a. Memorized
b. Scripted
c. Written-and-read
d. Impromptu
Answer:
Which of the following is NOT an example of good email etiquette?
a. Answer every email message as soon as it is received.
b. Forward an email from another person only with the permission of the original
writer.
c. Send short, direct messages that would typically be sent through memos.
d. Avoid sending messages when you are angry.
Answer:
Most business letters and memos are prepared with
a. justified left and right margins.
b. justified left margin and ragged right margin.
c. ragged left margin and justified right margin.
d. ragged left and right margins.
Answer:
An organization that wants to provide its employees with always-available information,
company forms, and contact capability should use which of the following?
a. Intranet
b. Extranet
c. Voice mail
d. Email
Answer:
Which is NOT recommended when communicating with or about people with
disabilities?
a. Refer to the disability first and the person second.
b. Avoid words that are negative or judgmental, such as handicap, unfortunate,
afflicted, andvictim.
c. When describing people without disabilities, use the word typical rather than normal.
d. All are recommended.
Answer:
Which of the following is the BEST call-to-action sentence for a persuasive memo to
employees for contributions to the United Way campaign?
a. I hope you will use the enclosed card to respond with a generous gift.
b. Become part of a winning team by indicating on the enclosed card your generous gift
of $100, $500, or other designated amount.
c. If you feel you can help, please indicate on the enclosed card how much you can
give; the decision is yours.
d. Please consider giving as much as you feel you can to the United Way.
Answer:
Which of the following is FALSE concerning teams?
a. A group must go through a developmental process to begin functioning as a team.
b. Team members need training in problem solving, goal setting, and conflict resolution.
c. The self-directed work team can become the basic organizational building block to
help assure success in dynamic global competition.
d. Skills for successful participating in team environments are the same as those for
success in traditional organizations.
Answer:
Which of the following represents the correct sequence of steps in the problem-solving
process?
a. Recognize and define the problem; select a method of solution; collect and organize
the data; arrive at an answer
b. Select a method of solution; recognize and define the problem; collect and organize
the data; arrive at an answer
c. Recognize and define the problem; collect and organize the data; select a method of
solution; arrive at an answer
d. Select a method of solution; collect and organize the data; recognize and define the
problem; arrive at an answer
Answer:
Electronic messages as a communication channel would NOT be appropriate for which
of the following situations?
a. When you need to send a message to someone outside the company
b. When you need to send sensitive or extremely confidential information
c. When you need to send one message to several different people
d. When you need a quick response to a simple question
Answer:
You are preparing a graphic for the Empty Stocking Fund to show the proportionate low
spending on administrative overhead as compared to services for children. Your pie
chart should
a. begin with the smallest slice at the twelve o’clock position and position the remaining
slices in ascending order of size.
b. explode the administrative overhead slice.
c. Label only the slices that reflect service programs.
d. Use a legend to identify the color for each slice.
Answer:
Which of the following messages should be written inductively?
a. Resignation
b. Follow up
c. Thank you
d. Job acceptance
Answer:
Electronic job searches are popular with human resource departments because
a. the search costs are lower than traditional methods.
b. job candidates are more anonymous.
c. jobs can be filled more quickly.
d. interviews are unnecessary.
Answer:
Final proofreading of an important business document should typically be done
a. from the computer screen.
b. from a draft paper copy.
c. from a final copy on company letterhead.
d. from an archive file copy.
Answer:
The organizational plan for a job application message is most like that of a
a. routine news message to staff about an upcoming meeting.
b. congratulatory message to a colleague or customer.
c. request for colleagues to contribute to a charity.
d. good-news message to customers concerning a price reduction.
Answer:
Which of the following is recommended during delivery of a presentation?
a. Watch the audience for feedback and make appropriate adjustments in the length and
content of your speech.
b. Stay behind the lectern, rather than causing distraction by moving around.
c. Make eye contact with every person in the audience, even if only for a second.
d. Breathe shallow and regular through your nose and mouth.
Answer:
Kyle has an interview with a Fortune 500 company. Which of the following is LEAST
important for him to know prior to the interview?
a. The company’s status in the industry.
b. The products and services of the company.
c. The company insurance and benefits.
d. The names of the corporate officers.
Answer:
Which of the following should a speaker generally avoid when delivering a business
presentation?
a. Quotes from prominent people
b. Jokes and humor
c. Anecdotes
d. Numerous precise statistics
Answer:
When addressing an envelope for a U.S. destination, the last line contains
a. the city.
b. the state.
c. the nine-digit zip code.
d. all of the above.
Answer:
When formatting a scannable version of your résumé, you should NOT
a. include the same level of detail as when preparing a traditional résumé.
b. use bullets to differentiate sections of the résumé.
c. use italics, underline, or script fonts.
d. be concerned about margins and placement of sections.
Answer:
Jawon is a training and development manager who has been asked by a professor to
speak to her class about careers in training. However, since he is currently conducting
an important staff development program, his schedule is very busy, and he must refuse
the request. What would be the BEST way to end his message?
a. Again, I am very flattered by your request.
b. I apologize that I am so busy right now. Maybe next semester I can speak to your
class.
c. I’ll call you if I have some time in the next month.
d. My training assistant, David, has extensive experience and would enjoy speaking to
your class. Please feel free to call him at 469-8000.
Answer:
The pattern for incorporating graphs in text is
a. introduce, interpret and analyze, and show.
b. introduce, show, and interpret and analyze.
c. show, explain, and interpret.
d. explain, interpret, and show.
Answer:
Which of the following stages of team development is often NOTexperienced, even in
long-term teams?
a. Storming
b. Performing
c. Norming
d. Brainstorming
Answer:
Which of the following is FALSE about instant messaging (IM) in official corporate
communication?
a. Many U.S. companies use IM for official communication.
b. In some firms, IM is replacing email and voice mail.
c. Some corporate leaders are concerned that the use of IM jeopardizes productivity and
security.
d. U.S. companies have rejected IM as an appropriate method of communicating
policies and procedures.
Answer:
When using APA style, the References page at the end of the document contains
a. an alphabetized list of the sources quoted and paraphrased in the text.
b. a numbered list of the sources quoted and paraphrased in the text.
c. an alphabetized list of all sources read in preparing the report, including those not
quoted or paraphrased in the text.
d. an alphabetized list of only those sources not quoted or paraphrased in the text.
Answer:
Which of the following features is NOT available for members who use the Wyndham
Vacation website?
a. planning and booking resort reservations and exchanges online.
b. accessing personal account information.
c. booking travel reservations.
d. contacting other guests who are Fairfield members.
Answer:
Which of the following statements is true concerning an employer’s disclosure of
potentially damaging information in a requested employment reference?
a. An employer should be cautious about relating information that is not formally
documented or for which no objective evidence exists.
b. An employer should never disclose damaging information in an employment
reference request.
c. An employer should give his or her honest opinion concerning the applicant but avoid
providing details about damaging information.
d. An employer should feel free to share both positive and negative information about
an employee.
Answer:
Which of the following sentences is punctuated correctly?
a. Our workers have been very efficient this year; they are expecting a bonus.
b. Our workers have been very efficient this year; and they are expecting a bonus.
c. Our workers have been very efficient this year and they are expecting a bonus.
d. Our workers have been very efficient this year and, they are expecting a bonus.
Answer:
Which of the following headings is NOT parallel with the others?
a. Housing Costs in the Midwest Soar
b. Housing Costs in the South Are Level
c. Increasing Housing Costs in New England
d. All are parallel
Answer:
Which of the following techniques is most effective for taking notes from secondary
sources?
a. Read the article carefully, copy important phrases, and review the article several
times.
b. Read the article quickly, put the article aside, list the main points from memory, and
review the article to determine if all points are included.
c. Review the main points of the article, copy the main points word-for-word,
paraphrase details, and outline references.
d. Write notes on cards as you scan through the article.
Answer:
Sending e-cards should be reserved for personal communication and is not appropriate
in business.
Answer:
Active voice is used in the following sentence: “The report on current fundraising
efforts was made available to the committee.”
Answer:
Negative Metacommunications
In the past few months, Rhamel has frequently called in sick to work. He has received
medical treatment for a respiratory infection, but the infection continues to reoccur. He
has missed several important deadlines and his sick leave is dwindling quickly.
Rhamel’s supervisor has been patient and supportive through this illness, but other
employees have recently been asked to handle Rhamel’s work in addition to their own
workload. Co-workers have started to feel resentful and this is evident in their
nonverbal communication with Rhamel when he is at work. Give two examples of
negative metacommunication and three examples of kinesic messages that coworkers
may communicate to Rhamel that express their frustration and resentment.
Answer:
Empathetic listening is enhanced when the participants exhibit trust and friendship.
Answer:
With team-prepared proposals, the whole team typically works together on each section
of the proposal.
Answer:
Reports that examine the buying habits of a group of teenagers at three-month intervals
are examples of a longitudinal study.
Answer:
The names of persons, cities, and specific holidays should be capitalized.
Answer:
You have been instructed to develop a cell phone policy for members of your
organization. What are the major elements you will include in the policy?
Answer:
A recommended response to an illegal interview question is to refuse to answer and end
the interview.
Answer:
Referencing is essential when material is quoted from a source and is optional when
paraphrasing.
Answer:
Because of the legal implications involved in refusing credit, you should avoid telling
applicants the specific reason(s) why you must deny them credit.
Answer:
What is research credibility, and how can you enhance your credibility as a researcher?
Answer:
What three purposes are served in a report by its preliminary parts? Give an example of
a preliminary part that serves each purpose.
Answer:
One effective way to elicit feedback about your presentation from an intercultural
audience is to frequently ask them if they understand.
Answer:
Discuss five guidelines for producing a résumé for posting to YouTube.
Answer:
Discuss the major strengths of teams.
Answer:
Jobs included in the work experience section of a résumé may be listed in chronological
order or in order of job relatedness.
Answer:
A job applicant should complete an assessment of the career field and the particular job
before preparing a résumé.
Answer: