When giving a speech or a formal presentation, which of the following steps involves

determining the contents of the introduction, body, and conclusion?

A. Determining the topic and purpose of the report

B. Preparing the presentation

C. Choosing the presentation method

D. Choosing the means of audience feedback

E. Gathering information for the speech

Which of the following methods of presentation is the most difficult and usually results

in the speaker becoming flustered if he or she misses out a word or two in the

presentation?

A. An extemporaneous presentation

B. Reading

C. Rehearsing

D. A presentation with visual aids

E. Memorizing

The conventional outlining system uses _____ to show the major headings in a report.

A. irrational numbers

B. whole numbers

C. Arabic numbers

D. rational numbers

E. Roman numerals

Answer:

Which of the following is an advantage of using Boolean logic?

A. It helps to construct a hypothesis to test a very specific research question.

B. It ensures that the secondary data collected is accurate.

C. It ensures that the primary data collected is accurate.

D. It helps to get relevant Internet-based information.

E. It aids in conducting primary research.

Answer:

C. They are strictly formal and use third-person narration.

D. They are always intended for internal audiences.

E. They follow no set form. Progress reports follow no set form.

Answer:

D. a persuaded reader may otherwise tend to put off a purchase

E. they help readers understand how to make a purchase

Answer:

Baby Boomers refer to those people who _____.

A. have more than three children

B. were born after the year 1979

C. were brought up in multi-cultural societies

D. oppose population-control strategies

E. were born soon after World War II

Answer:

B. Dario Peraza speaking.

C. How may I assist you?

D. Hello. You have called Intium Technologies. Who are you?

E. Intium Technologies. Dario Peraza speaking. May I help you?

Answer:

Which of the following is an example of an internal proposal?

audit for her department

E. An email from the founder of an organization to the general public denying a charge

of fraud

Answer:

In which of the following situations should one use the direct order in writing a

message?

A. In writing a message that is likely to evoke a neutral response from the reader

B. In writing a message to persuade a client of a business deal of which he/she is not

very convinced

C. In writing a message that is likely to evoke a negative response from the reader

D. In writing a message offering an explanation to stakeholders in times of crisis

E. In writing a message informing a customer about the cancellation of a major order

E. Jell yogurt contains five percent fat.

Which of the following statements is a good closing statement for a claim message?

A. You must resolve this problem by May 22.

B. I cannot recommend your services to potential customers after this incident.

C. Please resolve the issue by Monday so that I can ship my products on time.

D. On the basis of my negative experience with your inferior product, I demand a

refund.

E. If you do not fix this problem, I will report you to the Better Business Bureau.

Which of the following should be included in the body of a direct claim?

A. A statement that indirectly places the blame on the reader

B. A direct statement accusing the reader of unprofessional behavior

C. A statement with words such as "disappointment" and "complaint" that best reflects

your emotions

D. A paragraph of explanation to help your reader understand your requirements