In some parts of Eastern Asia, socializing at a karaoke bar after business hours with
work colleagues is considered to be an essential element of building working
relationships.
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Listening can involve listening for feelings as well as for facts.
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Strategic ambiguity is used to soften the blow of difficult messages.
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Synchronous communication channels provide the shortest amount of lag time between
the transmission and reception of messages.
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Fax, e-mail, and voice mail are examples of communication channels.
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If you have trouble understanding a person who has a speech disability, pretend you
understand so they won’t have to repeat themselves.
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In a compromise, each side acts in its own self-interest.
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An organization’s culture can be described as its members’ shared perception of “the
way things are” in the organization.
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The democratic style of leadership produces superior results when groups are
functioning under high stress.
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If a member asks a question, the leader can avoid commanding undue influence by
relaying the question to the group.
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When you’re using voice mail, you shouldn’t state the name of the person you are
calling.
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When we listen critically, we consider whether speakers provide enough valid evidence
to support their claims.
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A compromise approach to negotiating implies that one party will realize all of its
goals and that both sides will be better off than before.
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The recommended pattern of eye contact during your presentation is to sweep your
eyes from one side of the room to the other, in rhythmic fashion.
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Visual aids should not be used to show how something works.
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To be an effective speaker, you need to eliminate all your nervousness.
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It is not possible to hold a productive meeting when participants are from cultures with
differing conflict styles (e.g., some from an assertive society and some from a society
that emphasizes harmony) because the differences in conflict style will prevent the
group from reaching any agreements.
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A performance appraisal interview helps an employee set targets for future
performance.
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If you want to use a long, complicated quotation in your speech, it is advisable to
paraphrase it. True
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Research shows that proper training improves speakers’ effectiveness.
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Interviews are more purposeful and structured than other conversations.
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The unwritten rules for smiling differ from one part of the U.S. to another.
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Vincent enthusiastically explained to his boss the reasons he thought he should get a
raise. However, Vince did not organize his thoughts clearly, and did not back up his
claims with solid evidence. It is not likely that Vince’s boss will be convinced by Tom’s
presentation.
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It’s good to demonstrate your knowledge by speaking a little longer than the suggested
time allotment.
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Businesses can usually profit from paying attention to the opinions of their employees.
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According to the “Publicity Test,” we can test the ethics of a message by asking
whether we would be comfortable if our actions were broadcast on television.
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Risky shift refers to groups taking positions that are more extreme (either conservative
or risky) than members would take on their own.
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A twosome is classified as a small group.
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We often communicate strategically, for purposes such as identity management.
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In all cultures, a person who avoids eye contact during a conversation is showing
dishonesty or disrespect.
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You don’t need to ask persons with disabilities whether they would like help; just step
forth quickly to assist them with tasks that may be hard for them (such as opening
doors).
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In most cases, presentations are more effective when you deliver them
extemporaneously.
Answer:
Which of the following is defined as the act of motivating others, through
communication, to voluntarily change a particular belief, attitude, or behavior?
A. manipulation
B. persuasion
C. coercion
D. information
Answer:
All of the following are true about managing mistakes in your delivery EXCEPT:
A. Often an audience won’t even notice your mistake unless YOU emphasize it.
B. If the audiovisual equipment fails to function properly, apologize several times, then
ask the audience to wait while you find someone to make handouts to distribute.
C. If you lose your place, just pause, glance down at your notes, find your place, and
then continue.
D. Don’t emphasize what you didn’t do.
Answer:
An example of a counterfeit question is:
A. “What’s your opinion?”
B. “Can you tell me more?”
C. “What do you want to do next?”
D. “When do you plan to change to a higher-paying job?”
Answer:
The statement, “Omar has been nagging me about that job for two weeks” (as opposed
to “Omar has inquired a few times about the status of that job.”) is an example of
A. biased language.
B. low-level abstraction.
C. denotative language.
D. verbal precision.
Answer:
A contingency approach to studying leadership
A. recognizes that there is not just one best approach; the context determines which
approach will work best in any given situation.
B. found that in favorable settings, laissez-faire works best.
C. found that in unfavorable settings, laissez-faire works best.
D. recommends a democratic style of management.
Answer:
One significant characteristic of e-mail is that
A. it is a synchronous form of communication.
B. it can become a drain on your productivity.
C. it has been shown to impair personal relationships on the job.
D. you can enhance your “human touch” at work by refusing to use e-mail.
Answer:
All of the following are true about body movement except:
A. One way to discourage a social conversation during working hours is to shuffle
papers while the visitor is talking.
B. A tapping foot often accompanies an attitude of impatience.
C. Astute communicators will notice when the person they are interacting with pulls
back, and they will try to remedy the problem.
D. When communicating, we usually pay more attention to our hand movements than to
our facial expressions.
Answer:
Several students have formed a study group for their communication class. Although
some students are communication majors with high grades, the member who has the
most influence on the group is a fun-loving star player on the college basketball team.
In this group, the basketball player possesses ________ power.
A. coercive
B. expert
C. referent
D. information
Answer:
The leading scientist for research on cancer stated, “I believe that with adequate
funding we could have a cure for cancer within the next 10 years.” If Heather were to
read this sentence out loud during her speech to the medical research board, which of
the following forms of verbal support would she be using?
A. example
B. quotation
C. statistic
D. story
Answer:
Hamid is a new employee who used to work for your most daunting competitor
company. When you are designing an ad campaign, you interview Hamid to help you
draft an accurate comparison of the two company’s products. Hamid possesses
____________ power.
A. information
B. coercive
C. reward
D. referent
Answer:
During the opening phase of an interview, the interviewer should accomplish all of the
following EXCEPT:
A. greet the interviewee.
B. explain the reason for the interview.
C. clarify ground rules.
D. ask a critical incident question.
Answer:
Your team leader puts a suggestion box in the break room. At team meetings, he lists
all the reasons why the suggestions can’t be used, adding that he should be the one to
make the decisions, anyway. The team members complain that he should share the
decision-making. What kind of conflict does this illustrate?
A. relational issue
B. constructive conflict
C. compromise
D. collaboration
Answer:
Reasons for using probes include all of the following EXCEPT:
A. seeking elaboration.
B. requesting clarification.
C. encouraging the interviewee to say more (by pausing or inserting short prods such as
“uh-huh” or “hmmmm”).
D. demonstrating authority.
Answer:
Sexual harassment
A. may be initiated by men or women.
B. is unpleasant but not actually illegal.
C. was never noticed by women in the workplace before 1964.
D. involves only overt sexual behavior.
Answer:
You are babysitting your 3-year-old niece. As you approach a busy street, you reach out
to hold her hand, and tell her to stop, look, and listen before crossing. She breaks away
from you and starts to run into the street. Which conflict management style would you
recommend for responding to this situation?
A. avoiding
B. accommodating
C. competing
D. compromising
Answer:
To conclude your speech effectively,
A. walk quickly away from the lectern as the audience is clapping.
B. drop the pitch of your voice to signal you’ve finished your remarks.
C. shrug your shoulders and shuffle off.
D. look down at your notes and say “Well, I guess that’s about it.”
Answer:
All of the following are typical mistakes of candidates in employment interviews
EXCEPT
A. appearing interested in the company’s success
B. answering their cell phone during the interview
C. talking negatively about previous employers
D. dressing inappropriately.
Answer:
Which of the following does NOT describe the reflective thinking sequence?
A. a seven-step process
B. developed by John Dewey
C. a systematic way to solve problems
D. a meditation practice that is proven to improve communication
Answer:
If you are introducing a speaker, you should
A. use an impromptu introduction to create a sense of relaxed informality.
B. show respect to the person you are introducing by looking at them during your
remarks.
C. plan an introduction that is at least five minutes long, to allow time to adequately
cover the speaker’s credentials.
D. practice your introduction enough so you don’t have to rely on notes.
Answer:
Jeannine has been scheduled to attend a meeting that will cover only trivial matters.
Jeannine does not want to waste time and is trying to decide how to respond. Which of
the following actions would NOT be recommended?
A. Send a written report rather than attending the meeting.
B. Suggest that the task be delegated to a subcommittee rather than holding a meeting.
C. Tactfully explain your reasons for not wanting to attend.
D. Don’t show up at the meeting.
Answer:
Which of the following is NOT recommended if you are delivering a technical report
to a nontechnical audience?
A. Include additional examples if audience members look puzzled.
B. Use analogies to clarify concepts.
C. Prepare visuals with precise data shown in the format that is customary for your
field.
D. Teach technical terms if they are essential to understanding the presentation.
Answer:
Josefina was so angry that she didn’t even hear her brother’s apology. Which type of
noise hindered Josefina’s ability to accurately decode her brother’s message?
A. physical
B. psychological
C. physiological
D. external
Answer:
When a person is silent, how should you interpret this?
A. as a sign of timidity
B. as a sign of dislike
C. as a face-saving response
D. The meaning of silence varies depending on the culture, the context, and the
individual.
Answer:
Among U.S. businesspersons, the most acceptable method for organizing ideas is the
________ pattern.
A. star
B. wave
C. spiral
D. linear
Answer:
If someone you really don’t like comes within four feet of you, which distance zone has
he entered?
A. intimate
B. casual-personal
C. social-consultative
D. public
Answer:
The _______________________ organizational pattern leads the audience through a
series of steps designed to increase the audience’s involvement and interest as the
persuasive presentation develops.
A. comparative-advantages
B. criteria satisfaction
C. motivated sequence
D. topical
Answer:
Which is NOT a symptom of groupthink?
A. a commitment to examine ideas critically
B. group pressure to conform
C. censoring yourself so you don’t question the status quo
D. an illusion of invulnerability
Answer:
____________ refers to the words a person uses to communicate ideas.
A. The message
B. Nonverbal communication
C. Physical noise
D. The channel
Answer:
Josh was being interviewed for a new position at an advertising firm. The interviewer
asked questions for forty-five minutes. She then explained to Josh that the top three
interviewees would be called back for a second interview. The interviewee’s explanation
of future actions represents the ____________ phase of an interview.
A. probing
B. orientation
C. motivation
D. closing
Answer:
Which of the following is NOT a guideline for a sales presentation?
A. Focus on what’s great about your product more than you focus on answering the
buyer’s concerns.
B. Spend more time listening than talking.
C. Emphasize the benefits of your products more than their features.
D. Get to know your clients before you deliver your sales presentation.
Answer:
Which of the following statements best describes job-related conflicts?
A. Conflicts should be avoided as much as possible at work.
B. Conflicts occur most frequently among less-intelligent employees.
C. Conflicts occur more frequently between managers and subordinates than between
employees of equal authority.
D. Whether a conflict diminishes or improves organizational effectiveness depends on
how the conflict is handled.
Answer: