Communicating at Work: Strategies for Success in Business and the Professions 11th Edition

2013 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 2013 by McGraw-Hill Education. This is proprietary

2013 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. IM APP 1-16 2013 by McGraw-Hill

2013 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 2013 by McGraw-Hill Education. This is

2013 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. IM APP 1-39 2013 by McGraw-Hill

2013 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. IM APP 2-1 2013 by McGraw-Hill Education.

2013 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in 2013 by McGraw-Hill Education. This is proprietary material solely for

2013 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in 2013 by McGraw-Hill Education. This is proprietary material solely for

2013 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. IM 1-1 2013 by McGraw-Hill Education. This

2013 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 2013 by McGraw-Hill Education. This is proprietary

2013 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. IM 10-1 2013 by McGraw-Hill Education. This

2013 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 2013 by McGraw-Hill Education. This is proprietary

2013 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. IM 12-1 2013 by McGraw-Hill Education. This

2013 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 2013 by McGraw-Hill Education. This is

2013 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 2013 by McGraw-Hill Education. This is

2013 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. IM 3-1 2013 by McGraw-Hill Education. This

2013 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. IM 4-1 2013 by McGraw-Hill Education. This

2013 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 2013 by McGraw-Hill Education. This is proprietary

2013 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 2013 by McGraw-Hill Education. This is proprietary

2013 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. IM 5-11 2013 by McGraw-Hill Education. This

2013 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 2013 by McGraw-Hill Education. This is proprietary

2013 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. IM 6-12 2013 by McGraw-Hill Education. This

2013 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 2013 by McGraw-Hill Education. This is proprietary

2013 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. IM 7-10 2013 by McGraw-Hill Education. This

2013 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. IM 8-1 2013 by McGraw-Hill Education. This

2013 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. IM 9-1 2013 by McGraw-Hill Education. This

According to Larson and LaFasto, unified commitment is one feature that distinguishes teams from groups. Answer: TRUEEffective work teams often share a unified commitment. TRUEEffective work teams often share a unified commitment. TRUE Effective work teams often share a unified commitment. Collaboration is always the best method for handling conflicts. Answer: FALSEIf the other party

Successful negotiators focus on the means of achieving a goal, not the goal itself. Answer: FALSESuccessful negotiators focus on the goal they want to achieve and are willing to be flexibleabout the means of achieving the goal. FALSESuccessful negotiators focus on the goal they want to achieve and are willing

In some polychronic cultures, you would be indicating lack of concern for your audience and/or the issue at hand if you concluded your presentation within the allotted time. Answer: TRUEIn some polychronic cultures, if a speaker were to conclude the presentation on schedule, this would indicate indifference toward the audience

Videoconferences require an elaborate organizational network. Answer: FALSEYou don't need an elaborate organizational network to hold a videoconference. FALSEYou don't need an elaborate organizational network to hold a videoconference. FALSE You don't need an elaborate organizational network to hold a videoconference. Nominal group technique provides a method for discussing the

Brandon, Michelle and Gustav want to convince their city council to vote against a new zoning proposal. If they use disruption to force the council to vote their way, this would be an unethical form of communication. Answer: TRUECoercion is an unethical use of force to try to change a

All of the following are true when you use presentation software with your speech EXCEPT: A. the software can help you organize your own speaker notes. B. you can use features that emphasize your transitions from one point to the next. C. because your slides will appear on the screen in

A disability is not a defining characteristic of any person; it is simply one feature of their lives. Answer: TRUEWe can show respect to persons with disabilities by describing the disability as one feature of their lives (e.g. a wheelchair user) rather than an intrinsic part of who they are

Productivity is often reduced in the workplace because of listening mistakes. Answer: TRUEListening mistakes result in lower productivity and profits. TRUEListening mistakes result in lower productivity and profits. TRUE Listening mistakes result in lower productivity and profits. One purpose of a career research interview is to gain contacts that can help you in

After working on a new computer software system for the past two years, Richard was selected to explain to employees how to use the software. Which of the following workplace presentations is Richard giving in the above situation? A. status report B. training C. final report D. briefing Answer: B.A training is a

Most listeners can process information at approximately 500 words per minute, four times faster than the average rate of speaking. Answer: TRUEMost listeners can process information at approximately 500 words per minute, four times faster than the average rate of speaking. TRUEMost listeners can process information at approximately 500 words per

Some experts have estimated that the average business executive spends about 45 minutes out of every hour communicating. Answer: TRUEExperts estimate that many business executive spend 3/4 of every hour communicating. TRUEExperts estimate that many business executive spend 3/4 of every hour communicating. TRUE Experts estimate that many business executive spend 3/4 of

According to the textbook, what is the maximum number of main points that should be included in the body of a presentation? A. three B. five C. seven D. ten Answer: B.An oral presentation should contain no more than five main points. B.An oral presentation should contain no more than five main points.

In some parts of Eastern Asia, socializing at a karaoke bar after business hours with work colleagues is considered to be an essential element of building working relationships. Answer: TRUEIn some parts of Eastern Asia, socializing at a bar after business hours with work colleagues is considered to be an

Virtual teams have the ability to transcend boundaries of location and time. Answer: TRUEVirtual teams connect members at distances, whether on separate continents, telecommuting, or on the road. TRUEVirtual teams connect members at distances, whether on separate continents, telecommuting, or on the road. TRUE Virtual teams connect members at distances, whether on separate

Although some speakers place large-size sticky notes on the board, it is never advisable to do so. Answer: FALSELarge sticky notes placed on a white board can be a helpful tool for re-categorizing ideas without having to erase and rewrite them. FALSELarge sticky notes placed on a white board can be

The term "negotiation" refers only to formal talks about a specific issue in which all parties are seated around a conference table with a mediator present. Answer: FALSENegotiation refers to formal or informal discussions of specific proposals with the goal of finding a mutually acceptable agreement. FALSENegotiation refers to formal

The major problem with conflict in organizations is not the fact that a significant amount of conflict occurs, but the fact that most conflict is handled ineffectively. Answer: TRUEConflict can create problems if it is handled ineffectively, but with the right approach conflict can produce good results. TRUEConflict can create problems

If you use animated facial expressions, you will probably create the impression that you are open and confident. Answer: TRUEAnimated facial expressions are interpreted as a sign of an open and confident speaker. TRUEAnimated facial expressions are interpreted as a sign of an open and confident speaker. TRUE Animated facial expressions are interpreted

Jessica plans to describe the new advances her company has made in the development of allergy medicine over the past 10 years. Which of the following visual aids would be most effective to demonstrate this change over time? A. photograph B. column chart C. list D. pictogram Answer: B.Use a column chart to

Often, the person who gets the job offer is the person who A. knows the most about how to get hired. B. has the longest employment history. C. sends out the most rsums. D. has the most technical skills. Answer: A.Knowing how to get hired gives you a huge advantage in getting the

If you are unsure what to wear to an interview, dress on the conservative side. Answer: TRUEIf you are unsure what to wear to an interview, dress on the conservative side. TRUEIf you are unsure what to wear to an interview, dress on the conservative side. TRUE If you are unsure what to

If you will be delivering a sales presentation, it is highly recommended that you take time to establish a relationship with your client before you give the presentation. Answer: TRUEIf you will be delivering a sales presentation, it is highly recommended that you take time to establish a relationship with

Those who speak a nonstandard dialect of English in the U.S. tend usually end up in lower level jobs than those who speak standard English. Answer: TRUESpeakers of nonstandard dialects of English are likely to end up in lower-level jobs than speakers of standard English. TRUESpeakers of nonstandard dialects of English