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IM APP 1-1 APPENDIX I Interviewing Materials Students learn best when they have a clear idea of what is expected of them, and when they receive detailed and continuous feedback. Appendix 1 offers assignment descriptions that can be used to […]

Individual Proposal: Improving Group Communication (for use in writing intensive classes) Purpose of the Assignment: This assignment is designed to improve your group participation competency as well as your writing skills. Teamwork and proposal writing are typical workplace tasks. Assignment […]

IM APP 1-31 Oral Research Report The Assignment Deliver a three- to five-minute presentation based on research that will be: 1. relevant to your career. 2. interesting to the class (the audience). Choose a topic that we have discussed in […]

STUDENT SAMPLE LETTER OF THANKS FOR INTERVIEW PO Box 95 Southlake ID 84095 May 20, 2013 Jake Warner Globe News 30 Wright Way Southlake, ID 84098 Dear Jake: Thank you again for allowing me to interview you for my communication […]

APPENDIX II Sample Presentations This section includes a variety of critique forms that cover a range of uses: instructor evaluations, peer evaluations, self-evaluations, and evaluations of students by professionals. Please use these forms as a starting point. Mix and match […]

whole or part. IM APP 2-16 concerning the solution they would recommend. 6.8 The chosen solution appeared to satisfactorily solve the group’s stated problem. 6.9.1 The group held a “last–chance” discussion in which each member played the devil’s advocate role, […]

whole or part. IM APP 2-28 INFORMATIVE PRESENTATION PEER CRITIQUE Student’s Name: Date: Assigned time: Length: Within Time Limits? ( ) Yes ( ) No Title: Grade: Introduction: What was done to arouse the audience’s attention/interest? ask a question tell […]

CHAPTER 1 Communicating at Work Resource Guide The opening page of each chapter in Communicating at Work lists desired learning outcomes. The Resource Guide will assist you in locating activities and resources from the text and Instructor Manual that are […]

IM 1-12 CASE STUDY 3: No shared enthusiasm Last week I started my first nursing internship. I was really excited, because as soon as I complete these hours, I’ll graduate from nursing school. But I was also nervous, because finally […]

CHAPTER 10 Verbal and Visual Support in Presentations Resource Guide The opening page of each chapter in Communicating at Work lists desired learning outcomes. The Resource Guide will assist you in locating activities and resources from the text and Instructor […]

IM 11-1 CHAPTER 11 Delivering the Presentation Resource Guide The opening page of each chapter in Communicating at Work lists desired learning outcomes. The Resource Guide will assist you in locating activities and resources from the text and Instructor Manual […]

Chapter 12 Types of Business Presentations Resource Guide The opening page of each chapter in Communicating at Work lists desired learning outcomes. The Resource Guide will assist you in locating activities and resources from the text and Instructor Manual that […]

IM 2-1 CHAPTER 2 Communication, Culture, and Work Resource Guide The opening page of each chapter in Communicating at Work lists desired learning outcomes. The Resource Guide will assist you in locating activities and resources from the text and Instructor […]

IM 2-13 © 2013 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, […]

CHAPTER 3 Listening Resource Guide The opening page of each chapter in Communicating at Work lists desired learning outcomes. The Resource Guide will assist you in locating activities and resources from the text and Instructor Manual that are relevant to […]

CHAPTER 4 Verbal and Nonverbal Messages Resource Guide The opening page of each chapter in Communicating at Work lists desired learning outcomes. The Resource Guide will assist you in locating activities and resources from the text and Instructor Manual that […]

IM 4-10 5. Exploring Nonverbal Communication Visit the UCSC Nonverbal Communication site, available at http://nonverbal.ucsc.edu/ . Explore at least three of the nonverbal communication topics listed on the main menu. When you click on the item, you will be taken […]

IM 5-1 CHAPTER 5 Interpersonal Skills Resource Guide The opening page of each chapter in Communicating at Work lists desired learning outcomes. The Resource Guide will assist you in locating activities and resources from the text and Instructor Manual that […]

you’ve become increasingly uncomfortable about this and want to distance yourself from what you feel is unethical. d. A co-worker in your office frequently talks out loud about her personal life, her opinions, her problems, and almost anything that crosses […]

IM 6-1 CHAPTER 6 Principles of Interviewing Resource Guide The opening page of each chapter in Communicating at Work lists desired learning outcomes. The Resource Guide will assist you in locating activities and resources from the text and Instructor Manual […]

Class Discussion: After the discussion and mock interviews are completed, discuss what the students observed: • What kinds of questions were asked? • What information should have been prepared? • What was the interviewer looking for? • What questions were […]

IM 7-1 CHAPTER 7 Working in Teams Resource Guide The opening page of each chapter in Communicating at Work lists desired learning outcomes. The Resource Guide will assist you in locating activities and resources from the text and Instructor Manual […]

Group Observation Form TASK FUNCTIONS EXAMPLES (specific comments or nonverbal behaviors) Information/opinion giver (offers facts, relevant evidence; opinions) Information/opinion seeker (asks others for relevant information/ opinions) Starter (initiates task-related behavior, “Let’s get moving”) Direction giver (gives directions on doing the […]

CHAPTER 8 Effective Meetings Resource Guide The opening page of each chapter in Communicating at Work lists desired learning outcomes. The Resource Guide will assist you in locating activities and resources from the text and Instructor Manual that are relevant […]

CHAPTER 9 Developing and Organizing the Presentation Resource Guide The opening page of each chapter in Communicating at Work lists desired learning outcomes. The Resource Guide will assist you in locating activities and resources from the text and Instructor Manual […]

According to Larson and LaFasto, unified commitment is one feature that distinguishes teams from groups. Answer: Collaboration is always the best method for handling conflicts. Answer: FALSE If the other party isn’t willing to cooperate with you, the collaborative approach […]

Successful negotiators focus on the means of achieving a goal, not the goal itself. Answer: During a job interview, a job candidate can establish rapport and set a powerful tone by assuming a relaxed, slightly sprawling body position. Answer: FALSE […]

In some polychronic cultures, you would be indicating lack of concern for your audience and/or the issue at hand if you concluded your presentation within the allotted time. Answer: Research shows that most informal communication consists of gossip and false […]

Videoconferences require an elaborate organizational network. Answer: Nominal group technique provides a method for discussing the pros and cons of proposals anonymously. Answer: TRUE Nominal group technique provides a method for anonymous consideration of ideas. Smaller groups that have their […]

Brandon, Michelle and Gustav want to convince their city council to vote against a new zoning proposal. If they use disruption to force the council to vote their way, this would be an unethical form of communication. Answer: Indoctrination is […]

All of the following are true when you use presentation software with your speech EXCEPT: A. the software can help you organize your own speaker notes. B. you can use features that emphasize your transitions from one point to the […]

A disability is not a defining characteristic of any person; it is simply one feature of their lives. Answer: It’s a good idea to link your LinkedIn account to your Facebook account, so you can share as much information about […]

Productivity is often reduced in the workplace because of listening mistakes. Answer: One purpose of a career research interview is to gain contacts that can help you in your job search. Answer: TRUE Career research interviews are often a source […]

After working on a new computer software system for the past two years, Richard was selected to explain to employees how to use the software. Which of the following workplace presentations is Richard giving in the above situation? A. status […]

Most listeners can process information at approximately 500 words per minute, four times faster than the average rate of speaking. Answer: It is ethical for an interviewer to make a promise with little intention to keep it, because he is […]

Some experts have estimated that the average business executive spends about 45 minutes out of every hour communicating. Answer: One strategy for buying time when you can’t think of an immediate answer to a question is to reflect the question […]

According to the textbook, what is the maximum number of main points that should be included in the body of a presentation? A. three B. five C. seven D. ten Answer: Speakers of nonstandard dialects of English A. are perceived […]

In some parts of Eastern Asia, socializing at a karaoke bar after business hours with work colleagues is considered to be an essential element of building working relationships. Answer: Listening can involve listening for feelings as well as for facts. […]

Virtual teams have the ability to transcend boundaries of location and time. Answer: In collectivist cultures, it is considered dishonorable to become a star worker, because this would be perceived as a disgrace to the other team members. Answer: TRUE […]

Although some speakers place large-size sticky notes on the board, it is never advisable to do so. Answer: Relational listeners tend to judge people based on how well organized and concise their remarks are. Answer: FALSE Relational listeners are more […]

The term “negotiation” refers only to formal talks about a specific issue in which all parties are seated around a conference table with a mediator present. Answer: You can add a professional touch to your presentation by including segments of […]

The major problem with conflict in organizations is not the fact that a significant amount of conflict occurs, but the fact that most conflict is handled ineffectively. Answer: For most business presentations, the best time to distribute handouts is between […]

If you use animated facial expressions, you will probably create the impression that you are open and confident. Answer: In highly successful teams, members primarily work independently; they collaborate only when necessary. Answer: FALSE People in successful teams trust and […]

Jessica plans to describe the new advances her company has made in the development of allergy medicine over the past 10 years. Which of the following visual aids would be most effective to demonstrate this change over time? A. photograph […]

Often, the person who gets the job offer is the person who A. knows the most about how to get hired. B. has the longest employment history. C. sends out the most résumés. D. has the most technical skills. Answer: […]

If you are unsure what to wear to an interview, dress on the conservative side. Answer: One factor that contributes to ineffective listening is our tendency to think that our ideas are more valuable than the ideas of others. Answer: […]

If you will be delivering a sales presentation, it is highly recommended that you take time to establish a relationship with your client before you give the presentation. Answer: A “disfluency” is an utterance that adds no meaning to a […]

Those who speak a nonstandard dialect of English in the U.S. tend usually end up in lower level jobs than those who speak standard English. Answer: If you are not enthusiastic about your speech topic, it’s a good idea to […]