In some polychronic cultures, you would be indicating lack of concern for your
audience and/or the issue at hand if you concluded your presentation within the allotted
time.
Answer:
Research shows that most informal communication consists of gossip and false
rumors.
Answer:
Euro-Americans tend to be more silent than African Americans, Puerto Ricans, and
Mexican Americans.
Answer:
Moustafa is conducting an interview that gathers information from a large number of
people to assess market needs. This type of interview is called a “diagnostic interview.”
Answer:
You can enhance your credibility on the job by learning to use the jargon of your field
competently.
Answer:
Use numbered lists for steps in the process and bulleted lists for items that are equally
important.
Answer:
Because they are so vague, figurative analogies should be avoided in presentations.
Answer:
Research suggests it is useful to have an odd number of members rather than an even
number in a group that makes its decisions by simple majority vote.
Answer:
The two most common reactions to criticism are “fight” and “flight.”
Answer:
You should avoid telling stories in an informative speech because the audience will
only want to hear facts.
Answer:
A hypothetical question is one in which the interviewer introduces a hypothesis and
asks the interviewee to provide information that proves the hypothesis.
Answer:
If you forget to respond to a voice mail, your lack of response provides feedback to the
person who called.
Answer:
The social context of a communication interaction refers to the people who are present
and to your relationships with those people (boss, sister, and stranger).
Answer:
It’s important to evaluate the messages we hear on two levels: logic and emotion.
Answer:
When solving a problem in a group, it is important to establish criteria for evaluating a
solution before you start brainstorming solutions to the problem.
Answer:
Brainstorming is the first step in Dewey’s reflective-thinking method of problem
solving.
Answer:
If you will be presenting your ideas to a mixed audience, it is recommended that you
adapt your message to those listeners who have the most power to adopt or reject your
appeal.
Answer:
Transitions should be so obvious that they call attention to themselves.
Answer:
An agenda that describes goals for each discussion can help ensure that meetings are
outcome-driven rather than process-driven.
Answer:
Economic status is an important demographic feature to consider when you are
planning a sales presentation.
Answer:
In low context cultures, an important goal of communicators is to help each other save
face and maintain social harmony.
Answer:
Informal networks often provide information that confirms or contradicts official
channels.
Answer:
If you speak softly, the audience will probably conclude that you are a polite and
respectful person.
Answer:
Effective workplace teams rarely have an identifiable leader.
Answer:
Because LinkedIn is part of the social media, it doesn’t matter if your documents
contain minor spelling and grammar errors.
Answer:
Employees who were raised in working class families often need to adopt different
styles of language, nonverbal, and clothing in order to gain acceptance in middle-class
careers.
Answer:
During a sales presentation, it’s generally more effective to emphasize the benefits your
product will bring to the client, rather than going over every “cool” feature of the
product.
Answer:
Collaboration is based on the assumption that conflict should be avoided.
Answer:
Research shows that win-win approaches to problem solving are more common in
higher-performing organizations than in lower-performing organizations.
Answer:
Because an impromptu speech is not rehearsed, it does not need to be organized.
Answer:
If your cultural background differs from the norm, it’s a good idea to figure out why
this could be an asset to you in your job, and help your boss understand your
advantages.
Answer:
You can build confidence by rehearsing in front a practice audience similar in size to
the real audience you’ll be presenting to.
Answer:
It is considered inappropriate to address the audience with the word “you” during an
introduction.
Answer:
Some of the most powerful rules of an organization’s culture are unspoken, yet they are
clearly understood by the members.
Answer:
Use bar charts to compare the value of several items.
Answer:
All of the following are potential risks of using video in your presentation except:
A. videos can illustrate action.
B. some video segments lack continuity.
C. some video segments may take too long.
D. a poor quality video can detract from your presentation.
Answer:
Sitting instead of standing if you are presenting to a small group will help you
A. breathe deeply.
B. be seen by the audience.
C. project your voice.
D. seem conversational.
Answer:
The recommended method for responding to an apparently stupid idea is to
A. asking others to enhance its value by building on it.
B. explain why the idea won’t work.
C. say, “That’s a good idea.”
D. take an immediate vote on the idea.
Answer:
Handle decisions without a meeting when
A. there is only one correct answer to the question under consideration.
B. the task will require more time than any single person has available.
C. an agenda has been distributed ahead of time.
D. knowledge from several professions is needed.
Answer:
Which activities would members of masculine societies typically choose as the most
effective way to improve team competency?
A. creating a friendly atmosphere
B. making the working conditions more pleasant
C. team cooperation
D. using the most up-to-date methods
Answer:
If your subordinates obeyed your orders because of your ability to hand out bonuses,
which of the following forms of power would you be exerting?
A. position power
B. coercive power
C. reward power
D. connection power
Answer:
“Quid pro quo” sexual harassment
A. occurs when an employee’s continued employment depends on their willingness to
grant you sexual favors.
B. is a problem that exists only in people’s imaginations.
C. is the legal term for the punishment meted out to someone accused of harassment.
D. occurs when an employee experiences an offensive work environment, such as being
stared at in a blatantly sexual way.
Answer:
If you make a harsh and unkind comment to someone
A. he/she will forgive and forget, as long as you apologize later.
B. you can erase the unkind comment from their mind by giving the individual a
compliment the next day.
C. he/she is likely to remember the comment for a long time.
D. your unkind comment will have little impact if it occurred during an argument,
because unkind behavior is expected in that context.
Answer:
If your purpose in the introduction is to surprise the audience in order to get their
attention, which of the following types of opening statements would you most likely
use?
A. asking a question
B. presenting a quotation
C. referring to the occasion
D. making a startling statement
Answer:
Upward communication
A. may be risky for employees.
B. usually involves criticism.
C. is avoided by effective managers.
D. is usually open and honest.
Answer:
Brandon is concerned that his group members are not getting along as well as they
should. He believes that effective group communication should be completely free of
any conflict. Consequently, every time conflict arises, he attempts to maintain the
group’s harmony by yielding to others. Which of the following approaches to conflict is
Brandon most likely using?
A. avoiding
B. accommodating
C. compromising
D. collaborating
Answer:
When you are preparing to negotiate from a win-win approach, you should do all of the
following EXCEPT:
A. Clarify what your interests and needs are.
B. Focus on the means for achieving your goals, not on outcomes (‘ends’).
C. Consider the best time to raise the issue.
D. Plan how to express your needs using “I” language.
Answer:
Anita wants to encourage her classmates to read their textbooks thoroughly. To support
her point, she says, “Some students think of a book as a heavy object that weighs down
a backpack; other students think of a book as an expensive bill that needs to be paid at
the beginning of each semester. But we can also think of a book as the key to a world of
new ideas.” Anita is defining a book by _______.
A. etymology
B. negation
C. describing its various connotations
D. quoting experts
Answer:
Which generation is most likely to regard correct spelling and grammar usage as a sign
of competence?
A. Baby-Boomers
B. Gen Xers
C. GenY
D. Millenials
Answer:
Katie presented what she thought was a detailed speech about new dental techniques to
a group of dental hygienists. After the presentation, Katie found out that her remarks
were so general that the hygienists felt they hadn’t learned anything worthwhile. Which
aspect of the audience did Katie neglect to analyze prior to giving her presentation?
A. how much the audience knows
B. the audience’s personal preferences
C. the size of the group
D. demographic characteristics
Answer:
If you are the victim of a bully, one response that is never advisable is to
A. avoid the bully.
B. consider whether you might have unintentionally acted in a way that aggravates the
bullying.
C. rationalize that you deserve the abuse.
D. confide in a trusted and influential co-worker.
Answer:
When your text states that communication is unavoidable, it means that
A. if you’re absent from a meeting, you are not communicating at all.
B. all communication is unintentional.
C. people will probably attach meaning to your actions, even when you don’t intend to
communicate something.
D. true communication occurs only when we are face to face with another person.
Answer:
Which of the following statements best describes a compromising orientation to
negotiating?
A. It attains the best possible outcomes for both parties.
B. It emphasizes relationship goals over task goals.
C. It is a long-term approach that seeks to build and maintain a good relationship.
D. Both sides win some; both sides lose some.
Answer:
Which of the following is NOT a function of supporting material?
A. to make abstract concept more understandable
B. to make your presentation more convincing
C. to make a claim
D. to provide evidence in support of a claim
Answer:
Chinda has been invited to a job interview that will be conducted in a behavioral
format. She is changing career fields, so she has little specific work experience relevant
to the position she is applying for. What should she do?
A. Ask if she can have an audition interview instead.
B. Decline the interview.
C. Look for sample answers on the Internet and memorize them.
D. Think of ways to explain how her prior accomplishments are relevant to the job she
is seeking
Answer:
Which of the following is NOT one of the stages of an interview?
A. opening
B. body
C. persuasion
D. closing
Answer:
Which of the following is NOT one of the characteristics of true teams (compared to
less-productive groups) that Larson and LaFasto have identified?
A. The group has no structure, to allow flexibility.
B. The group’s members believe their purpose is worthwhile.
C. The group’s leader creates a vision of the group’s purpose.
D. The group receives recognition by outsiders.
Answer:
Which of the following is true about the interaction that occurs during a formal
interview?
A. At least one person has a serious, predetermined reason for participating.
B. The conversation does not have a specific purpose.
C. All participants know the questions ahead of time.
D. All participants know the responses to the questions ahead of time.
Answer:
Which of the following is TRUE about gender difference in listening behavior?
A. Women listen better than men do.
B. Men tend to listen for feelings rather than facts.
C. Women tend to listen for the facts and ignore feelings in messages.
D. We can improve our communication by becoming aware of gender differences in
listening and asking the speaker to clarify their meaning.
Answer:
All of the following should be included in a telephone log except
A. date and time the call was placed
B. unsuccessful attempts to contact the person
C. key points you and the other speaker made
D. your evaluation of how sincere the other speaker was during the phone call
Answer:
Keith is a trainer for a new computer software company and is responsible for teaching
people the skills required to use the various products his company creates. What is the
general purpose of Keith’s presentations?
A. to inform
B. to persuade
C. to frighten
D. to entertain
Answer:
Which of the following is NOT true about group norms?
A. Group norms are always constructive.
B. Group norms govern both task management and social interaction.
C. Group norms may be challenging to develop when members come from a variety of
cultural backgrounds.
D. Group norms are often shaped by the overall culture of the organization the group
represents.
Answer:
Conversational partners are typically able to interpret _____ of each other’s remarks
accurately.
A. 25 to 50%
B. 10 to 20%
C. about 75%
D. 50 to 70%
Answer:
A person who __________ is most likely to emerge as the leader of a group.
A. doesn’t say much
B. is dogmatic
C. cracks a lot of jokes
D. helps the group succeed
Answer:
In international business, a good general rule is:
A. Strive to get to know coworkers and quickly get on a first-name basis.
B. Be aware that customs in most other countries are much less formal than in the U.S.
C. Address people using their formal title until they invite you to talk to them on a
first-name basis.
D. Follow your own customs, no matter what country you are in, because people don’t
expect foreigners to know their cultural rules.
Answer:
If you wanted to create a friendly atmosphere as you introduced your company’s new
marketing plan to two of your best clients, which of the following distance zones would
be most appropriate?
A. intimate
B. casual-personal
C. social-consultative
D. public
Answer: