If you are unsure what to wear to an interview, dress on the conservative side.
Answer:
One factor that contributes to ineffective listening is our tendency to think that our
ideas are more valuable than the ideas of others.
Answer:
One deciding factor for whether or not members of a task force should come together
for a meeting is: “How interdependent are the individual members’ tasks?”
Answer:
If you are interacting in foreign business settings, you would be well advised to wear
something trendy rather than dressing in a traditional, conservative style.
Answer:
It is best to postpone establishing group norms until after a few meetings so members
can get to know one another first.
Answer:
Because visual aids can boost a speaker’s credibility, it is wise to include as many as
you can in your presentation. As a general rule, the more visual aids the better.
Answer:
A strong emotional appeal is always valid.
Answer:
Organizational charts visually represent both the formal and informal networks in an
organization.
Answer:
As a rule, virtual teams function best when members do not share personal thoughts or
emotions.
Answer:
It is usually unwise to begin a presentation with a question, because the audience might
think you don’t know your topic.
Answer:
One advantage of the accommodating approach to conflict management is that you are
building social credits that you can draw on in subsequent conflicts with the same
party.
Answer:
The phrase “paraplegic” has exactly the same significance as the phrase “a person who
is using a wheelchair.”
Answer:
The U.S. and Canada are typical examples of high-context cultures.
Answer:
A group that exists within a larger culture, yet has a clear identity of its own, is called a
sub-culture.
Answer:
In a sales presentation, it is recommended that you be both passionate about the
product you are selling and compassionate about your client’s needs.
Answer:
The size of the group you will be speaking to should not affect the way you prepare
your speech.
Answer:
If you develop your skills of immediacy, you will be boosting your chances of success
in your career.
Answer:
We are born with knowledge of our culture’s expectations; we do not need to learn
them through experience.
Answer:
Zaya knows that her listeners will have a hostile attitude toward her proposal for
reducing employee benefits. Her best shot at winning them over would be to state her
thesis clearly in the beginning of her presentation.
Answer:
Successful groups will satisfy members’ personal goals as well as group goals.
Answer:
The higher you move up the career ladder in an organization, the more presentations
you are likely to give.
Answer:
Experts agree that the bigger the group, the more work it can get done.
Answer:
The purpose of a training session is to teach the audience how to do something.
Answer:
The U.S. has a long-term orientation, which means members tend to focus on working
hard today so they can have rewards in the future, not on immediate satisfaction.
Answer:
When you are opening a meeting, it is wise to identify the goals and provide necessary
background information.
Answer:
During a business training session, it isn’t important to find ways to link the topic to the
audience’s interests. You already know they will remain attentive because attendance is
a requirement of their job.
Answer:
One commonly used negotiating strategy is a competitive win-lose approach.
Answer:
Your message is likely to be more memorable when you include both visual and oral
support.
Answer:
If a female manager from the United States is conducting business in a country where
men are treated as superior, she can gain immediate respect by explaining that she is a
U.S. citizen so she should be treated as an equal.
Answer:
When you praise a coworker, it is best to use very high-level abstractions.
Answer:
The cultural context of a conversation refers to the impact of
A. generational differences.
B. geographical location.
C. national backgrounds of the speakers.
D. All of these comprise the cultural context of a conversation.
Answer:
Which basic functions should be included in the opening phase of an interview?
A. rapport, orientation, and motivation
B. rapport, discussion, and follow-up
C. motivation, orientation, and probes
D. introduction, body, and conclusion
Answer:
If you disagree with another person’s critique of your performance, which of the
following responses would be the most confirming?
A. pretending to agree, even though you don’t
B. emphasize areas where you and the other person share the same point of view
C. ignoring the comment so as not to draw attention to your disagreement
D. none of these, because it is impossible to be confirming if you disagree with the
other person’s comments
Answer:
Which of the following guidelines works best when rehearsing for a presentation?
A. Rehearse on your feet.
B. Focus mainly on your gestures during the rehearsal.
C. Expect the worst to happen so you will be pleasantly surprised if it doesn’t.
D. Focus mainly on the body of your speech because it is more important than the
introduction and conclusion.
Answer:
Formal communication networks in organizations can be described by all of the
following EXCEPT:
A. information sent through formal networks tends to be believed less than information
heard through informal networks.
B. formal networks embody management’s idea of who ought to communicate to whom
on the job.
C. formal networks are workplace communication flow as described in organizational
charts.
D. formal networks are the most rapid form of communication in an organization.
Answer:
Don’t use strategic ambiguity when your goal is to
A. help the listener understand your precise meaning.
B. promote harmony.
C. soften the blow of difficult messages.
D. communicate your ideas in a situation where it could possibly expose you to a
lawsuit if you stated your point unambiguously.
Answer:
Ellie’s advertising division has been asked to provide a presentation regarding the three
major media options they provide: print, television, and Internet. Which of the
following would be the most appropriate organizational pattern for this presentation?
A. chronological
B. cause-effect
C. topical
D. problem-solution
Answer:
___________________ are personalized remarks that you insert into a presentation.
A. Signposts
B. Interjections
C. Previews
D. Jargons
Answer:
Which of the following describes the brainstorming process?
A. Focus on quantity, not quality, of ideas.
B. Briefly evaluate each idea as soon as it’s stated.
C. Discard ideas that don’t meet with instant approval from all group members.
D. Do not combine ideas.
Answer:
A(n) ____________ is a presentation that teaches listeners how to do something.
A. training
B. active learning
C. status report
D. briefing
Answer:
According to Peter Drucker, a management expert, effective communication is
A. the responsibility of the receiver.
B. the responsibility of the sender.
C. a burden that isn’t worth your time.
D. wasted if the receiver doesn’t listen well.
Answer:
Which of the following is true about business cards in Japan?
A. Business cards are not important.
B. When you receive a business card, you should observe the card, then nod in
acknowledgement.
C. You should hold it in one hand.
D. You should put it in your pocket.
Answer:
Which of these is a transition?
A. In addition to attaining better gas mileage, the Honda also requires fewer repairs.
B. The advantages of the Volkswagen include cost, safety, and reliability.
C. Tonight I’d like you to think back to the day you got your first car.
D. So I hope you go out and WIN!
Answer:
When employees who don’t want to attend an all-day workshop take the attitude “You
can make me go, but you can’t make me pay attention,” they have adopted a
__________ stance.
A. bargaining
B. lose-lose
C. compromise
D. win-win
Answer:
Robert is an effective supervisor because he has the ability to interpret a number of
spoken and unspoken conversational cues. His subordinates in his sales division respect
him because he also has the ability to develop strong rapport with each coworker by
showing constant support. Which type of communication style is Robert demonstrating
when he is showing support?
A. feminine
B. neutral
C. androgynous
D. masculine
Answer:
The “trait approach” to the study of leadership
A. emphasizes laissez-faire leadership.
B. is a contingency approach.
C. attempts to identify characteristics possessed by leaders.
D. can easily predict which group member would make the best leader.
Answer:
Of the steps listed below, which should come first as you begin to organize the ideas
you’ve brainstormed and researched into an outline?
A. identifying the key points
B. writing the introduction
C. creating transitions
D. writing the conclusion
Answer:
The role of the receiver is to
A. send messages
B. attach meaning to words they hear
C. encode messages
D. act as a messenger
Answer:
A ____________ presents information that you (or a group or person you represent)
have learned or done.
A. report
B. explanation
C. training
D. briefing
Answer:
Communication through informal networks in an organization
A. is slower than communication through formal communication networks.
B. is always less dependable than communication through formal channels.
C. sometimes contradicts information received through formal networks.
D. hinders innovation.
Answer:
Jim is having problems listening to Diana’s directions for operating the new computer
terminal because he is upset about his poor performance in his early morning
presentation to the vice president. Which of the following barriers to listening does this
scenario illustrate?
A. message overload
B. preoccupation
C. rapid thought
D. physical barriers
Answer:
If you had only a specific amount of time to present your ideas, when would be the
most appropriate time for the audience to ask questions?
A. before the presentation
B. during the presentation
C. after the presentation
D. after all the other speakers have presented their material
Answer:
Which of the following is a paraphrasing response?
A. “Can you give me more details?”
B. “I don’t understand. Would you go over that again?”
C. “So you’re saying . . .” (repeat speaker’s words verbatim – exactly as the speaker said
them)
D. “In other words . . .” (restate your understanding of the speaker’s message using
different words than the speaker’s)
Answer:
All of the following are true about vocal delivery EXCEPT:
A. If you speak so loudly that it sounds as though you are shouting, it may seem
offensive to the audience.
B. Audiences often interpret a soft voice as a sign of timidity.
C. If you lack enthusiasm when you present your speech, your audience isn’t likely to
become enthusiastic about your topic.
D. You should maintain an unvarying pitch and volume throughout your speech.
Answer:
Vivienne’s interaction with others often includes assertive statements. Moreover, she
frequently interrupts anyone who voices an opinion that is different than hers.
According to the text, what communication style is Vivienne using?
A. feminine
B. neutral
C. androgynous
D. masculine
Answer:
Equivocal misunderstandings occurs for all of the following reasons EXCEPT
A. Different professions sometimes have varying specialized meanings for the same
term.
B. Various cultures interpret a term in different ways.
C. Some communicators use lower-level abstractions to clarify their meaning.
D. Regions within the U.S. may hold different meanings for a term.
Answer:
Strategic ambiguity refers to
A. precise, low-level abstractions.
B. the judicious use of slang.
C. the purposeful use of indirect language.
D. a common form of communication in low-context cultures.
Answer:
As manager of the human resource center for a local newspaper for the past 10 years,
Darcy has found that the best way to get accurate information from prospective
employees is to ask them questions that require them to expand on topics and explain
their personal opinions. Which type of questions does Darcy like to use?
A. closed
B. leading
C. open
D. factual
Answer:
One clear way to link the familiar to the unfamiliar for an audience is to
A. ask for direct participation.
B. include a startling statistic.
C. use personal interjections.
D. compare and contrast new information to information the audience already knows.
Answer:
Immediacy
A. can be defined as verbal and nonverbal behaviors that indicate warmth and liking.
B. reduces career success.
C. creates a bad first impression.
D. refers to a person who stands too close to others.
Answer:
Which of the following is NOT suggested by the text as a technique for effective
listening?
A. Avoid asking questions for clarification.
B. Turn off your cell phone ringer while you are interacting with others face-to-face.
C. Take notes to help you remember key points.
D. Attend to the sender’s nonverbal cues.
Answer:
All of the following are logical fallacies EXCEPT:
A. bandwagon.
B. common ground.
C. either-or.
D. ad hominem.
Answer: