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All of the following are true when you use presentation software with your speech
EXCEPT:
A. the software can help you organize your own speaker notes.
B. you can use features that emphasize your transitions from one point to the next.
C. because your slides will appear on the screen in front of you, you won't need to plan
and practice your presentation.
D. you can create a variety of handouts.
Answer:
Which organizational pattern would be best for a speaker who is proposing a change
that will improve the current situation?
A. chronological
B. spatial
C. topical
D. problem-solution
Answer:
The characteristics of an effective transition include all the following EXCEPT
A. They call attention to themselves.
B. They move listeners from one point to another.
C. They list several main points.
D. They refer to preceding and upcoming ideas.
Answer:
All of the following could be examples of uncivil communication EXCEPT
A. an insensitive joke.
B. a false rumor.
C. withholding information.
D. telling a subordinate his or her behavior needs improvement.
Answer:
All of the following are benefits of a well-organized speech EXCEPT:
A. taking more time to get your point across
B. keeping your audience happy
C. boosting your image as a speaker
D. making your message understandable
Answer:
Which of the following is NOT a rule for ethical behavior for interviewers?
A. Do not disclose confidential information (except to those who must know in order to
make the hiring decision) without first obtaining the interviewee's permission.
B. Use questions that are designed to help the interviewee feel comfortable and do well
in the interview.
C. Do not ask an interviewee to discuss mistakes he has made on the job.
D. Do not attempt to make a job offer unless you are certain that the company will back
that offer.
Answer:
Which of the following is NOT a guideline from your text for presenting an award?
A. The first step in every award presentation must be to announce the name of the
award recipient.
B. Don't forget to state the name and nature of the award.
C. Explain the criteria used in selecting the recipient.
D. Give examples to show how the person met those criteria.
Answer:
Georgia believes that she will get what she wants if she simply communicates in the
"correct" way. Which of the principles of communication does Georgia fail to
understand?
A. One cannot not communicate.
B. Communication is irreversible.
C. Communication is unavoidable.
D. Communication is not a panacea.
Answer:
In a recent survey of 1,000 personnel directors in the United States, the top
characteristic identified for ideal management was:
A. the ability to work well with others on-on-one.
B. the ability to give public speeches.
C. training in technical skills.
D. an outgoing personality.
Answer:
"Channels" of communication are defined as
A. gestures.
B. digitized messages.
C. significant gaps in understanding.
D. methods used to deliver a message.
Answer:
Motivating the interviewee to participate should occur during the ___________ stage
of the interview.
A. opening
B. body
C. review
D. follow-up
Answer:
All of the following are guidelines for ethical behavior for interviewers except:
A. If you learn about an interviewee's personal problems during an interview, you
should disclose this information as soon as possible to your boss.
B. Avoid making a commitment, if you think you won't be able to honor it.
C. Let the interviewee know ahead of time if you plan to record the session.
D. Disclose to the interviewee how the information gathered from the interview will be
used.
Answer:
One guideline for interacting with people who have a disability is:
A. To prevent embarrassment, take care that you don't say 'see you later" to a blind
person.
B. When you are talking to a person who uses a wheelchair, position yourself at her or
his eye level.
C. An effective way to reduce your awkwardness and create a sense of familiarity is to
lean on a person's wheelchair.
D. If a person has difficulty speaking, you can assist her by finishing her sentences for
her.
Answer:
All of the following except ____________ are identified in your text as typical
organizational problems of presentations:
A. getting to the point too quickly
B. leaving out necessary information
C. including irrelevant material
D. getting ideas mixed up
Answer:
Which of the following is NOT one of the suggested reasons for an interviewer to use
an open question in an interview?
A. to discover the interviewee's feelings or values
B. to discover the interviewee' values
C. to maintain control over the conversation
D. to evaluate the interviewee's communication skills
Answer:
Which of the following statements represents the lowest-level of abstraction?
A. "Send me a memo of your ideas."
B. "Let me know what you think about the idea."
C. "Send me a memo by the tenth of the month outlining your ideas."
D. "By the tenth of this month, send me a memo listing the strengths and weaknesses of
this project."
Answer:
Which of the following is NOT an example of downward communication?
A. A supervisor explains to an employee why a new set of procedures is being
implemented.
B. An employee talks to a coworker in a sneering tone of voice.
C. The CEO of a company presents a motivational speech to all the sales
representatives.
D. The HR manager gives a presentation to her staff about a new procedure.
Answer:
Kari is responsible for presenting a controversial topic to an audience that does not
support her position. Which type of opening statement would best help Kari show her
listeners that she understands their perspective?
A. asking a question
B. presenting a quotation
C. referring to the audience's concerns
D. making a startling statement
Answer:
All of the following are tips for delivering your training session EXCEPT:
A. use specialized terminology.
B. explain the payoffs your audience will gain by listening to your presentation.
C. compare your topic to concepts the audience is already familiar with.
D. start with an overall picture of what you plan to discuss.
Answer:
A monologue presentation
A. allows the interests of the customer to drive the presentation.
B. feels more like a conversation than a speech.
C. occurs when the speaker delivers the entire presentation without interruption from
the audience.
D. encourages listeners to speak up with questions and comments.
Answer:
When an individual attaches meaning to the message he/she receives, which of the
following components of the communication process has occurred?
A. encoding
B. decoding
C. channeling
D. transmission
Answer:
A good parliamentary procedure motion possesses all of the following characteristics
except:
A. addresses a single issue.
B. presents two alternate proposals to be compared.
C. is clearly stated.
D. is brief.
Answer:
All of the following methods are recommended for cultivating personal networks
except
A. express appreciation when others give you helpful information.
B. put people in touch who might benefit from knowing one another.
C. gather secondary referrals from your personal acquaintances.
D. trust only those employees who have been in the organization for a long time and
who hold positions higher than yours.
Answer:
"We seem to be repeating ourselves"; "At this point, we're supposed to be setting
criteria, not proposing solutions"; "We've heard from only two members so far"; or "We
forgot to complete our analysis of the survey results." These remarks illustrate the
______________ task function?
A. diagnoser
B. information seeker
C. reality tester
D. summarizer
Answer:
Forty-eight hours after listening to a 10-minute presentation, the typical listener can
recall ______ of the information presented.
A. 10%
B. 25%
C. 50%
D. 75%
Answer:
Which of the following illustrates an effective critique of a co-worker's performance?
A. "Well, if you weren't so interested in going to night clubs, you might get to work on
time once in a while."
B. "I depend on you to help me answer these phones. When you showed up late last
week, we missed ten important calls."
C. "I sure hate it when you show up late."
D. "Last week, you were late three times, you didn't finish filling out all the customer
reports, and you forgot to lock the file cabinets, too."
Answer:
Instant messaging (IM) is a good choice for communicating messages when
A. you don't want to leave a permanent record of your communication.
B. you want to multitask and send messages while attending an important meeting.
C. you are sending a short, non-confrontational message to someone who is available to
communicate with you at that moment.
D. you need to finish a delicate conversation that was interrupted the day before.
Answer:
Which of the following elements is NOT suggested by the text as an effective method
for contacting potential employers?
A. Send a unique cover letter along with your résumé to each company you apply to.
B. Send résumé s to every company in the area.
C. Develop a personal network.
D. Conduct background research.
Answer:
A presentation that attempts to create a favorable image concerning a specific cause is
a
A. motivational speech.
B. goodwill speech.
C. sales presentation.
D. proposal.
Answer:
According to the text, the most effective way to begin a presentation is
A. with an audiovisual aid.
B. immediately upon arriving at your speaking position.
C. after you pause and look at the audience.
D. by speaking at a brisk rate.
Answer:
The functions of an effective interview closing are to ____________________.
A. control and focus the conversation
B. use primary questions, secondary questions, and paraphrasing
C. review the outcome of the interview; establish future actions; and conclude with
pleasantries
D. listen actively, summarize answers, and probe for more information
Answer:
When offering praise,
A. praise only with your own original comments; don't relay praise from others.
B. praise only with broad sweeping generalizations.
C. praise consistently, even if you have to stretch the truth to do so.
D. praise steps of progress, not just perfection.
Answer:
