Most listeners can process information at approximately 500 words per minute, four
times faster than the average rate of speaking.
Answer:
It is ethical for an interviewer to make a promise with little intention to keep it, because
he is not likely to see the interviewee again.
Answer:
Whether an action is considered uncivil or not depends on the receiver’s interpretation.
Answer:
If a deadline is rapidly approaching, it would be wiser to assign a task to a group than
to individuals.
Answer:
If you gather material about your topic before you have completed the supporting
points of your outline, you will be wasting your time because you might not use all of
the information you find.
Answer:
The power to punish others is called coercive power.
Answer:
A key reason for following up on a business meeting is to ensure that members take
care of their assignments.
Answer:
The text suggests that most answers in an employment interview should last about two
minutes or less.
Answer:
An agenda should list specific goals so participants will have the opportunity to
complete necessary preliminary work prior to the meeting.
Answer:
If you use a memorized presentation as a form of delivery, the chances that you will
have stage fright will increase.
Answer:
When presenting an award, always withhold the recipient’s name until after you have
described the award and the criteria used to select the recipient.
Answer:
According to the communication model, we can use feedback to build shared
meaning.
Answer:
The specific goal for a presentation should be somewhat vague so you don’t get boxed
in by it.
Answer:
If a message is clear enough, it will be received and understood equally well regardless
of the channel by which it is sent.
Answer:
Effective team presentations require extensive rehearsal.
Answer:
An interview based on the assumption that past experience is the best predictor of
future performance is known as an audition interview.
Answer:
Before you speak to a person with a visual impairment, identify yourself.
Answer:
Sales presentations are rarely planned in advance.
Answer:
The text states that frequent filler words (e.g., “okay,” “um,” “er,” etc.) are natural and
unavoidable, so it doesn’t matter if you use a lot of them.
Answer:
Speakers who do not organize their ideas before they speak are likely to sound
“disjointed” to their audience.
Answer:
Graphs are ideal for demonstrating steps in a process.
Answer:
Showing concern for a coworker’s feelings sends a confirming message; showing
indifference sends a disconfirming message.
Answer:
According to the Equal Employment Opportunity Commission (EEOC), during an
employment interview candidates with disabilities can be questioned about their ability
to perform the job they are applying for.
Answer:
A thesis statement summarizes in a single sentence the message you want to get across
to the audience.
Answer:
Avoid rephrasing questions from the audience because it will give the impression that
you are stalling for time.
Answer:
Don’t ask your audience to turn off cell phones and beepers during your
presentationthat would be rude and intrusive.
Answer:
Statistics add interest to a speech, but they do not prove a point.
Answer:
The optimal size for a small group is 10 members.
Answer:
Western cultures often have an individualist orientation.
Answer:
The recommended stance for a speaker is to lean against a desk or lectern, so you will
look relaxed.
Answer:
When you complain to your supervisor that the new company software is not working
correctly, you are using downward communication.
Answer:
An effective training will provide as much detail as possible about the topic.
Answer:
One form of sound logic is to tell the audience that almost everyone else you know is
in favor of your proposal.
Answer:
In some cultures it is considered impolite to directly say “no” to a request, because it
could embarrass the person who made the request.
Answer:
When a group uses the nominal group technique (NGT) method
A. ideas, along with their authors, are posted for all to see.
B. evaluation of ideas is conducted orally.
C. each member privately rank-orders the ideas that have been posted.
D. the final decision is made by majority rule.
Answer:
Nominal group technique (NGT) is a method designed to
A. end meetings on time.
B. prevent democratic leadership.
C. generate many high-quality suggestions.
D. enforce Robert’s Rules of Order in meetings.
Answer:
Supporting material that explains the unfamiliar by comparing it to the familiar is
called a(n)
A. example.
B. story.
C. statistic.
D. analogy.
Answer:
Hua was giving a presentation to a group of investors using a delivery style that did not
allow him to connect very well with his audience. Hua read from his notes and rarely
looked up at the audience. His sentences were long and complex. What method of
delivery did Hua use for his presentation?
A. extemporaneous
B. impromptu
C. manuscript
D. informal
Answer:
Which of the following statements best summarizes the overall format for organizing
your presentation?
A. Tell your audience whatever comes to your mind in the moment.
B. Don’t tell the audience what’s really on your mind.
C. Tell them what you’re going to tell them; then tell them; then tell them what you told
them.
D. Tell them so well that you don’t have to tell them again.
Answer:
Adam believes that he is a good listener because he doesn’t interrupt others. However,
Adam doesn’t paraphrase or ask clarifying questions of the speaker, and he doesn’t
attend to the speaker’s nonverbal cues. Adam is mistakenly assuming that
A. effective communication is the listener’s responsibility.
B. listening is a passive process.
C. talking has more advantages than listening.
D. the communication model is accurate.
Answer:
A small team of salesmen were having a problem with their current product. They
decided to have a meeting to develop potential solutions and to eliminate the existing
flaws. As a result of their meeting, the company implemented the suggestions they
offered, which led to a significant increase in their sales. According to the text, which of
the following types of meetings did this group of salesmen engage in?
A. information-sharing
B. problem-solving/decision-making
C. ritual activity
D. elimination protocol
Answer:
A typical briefing
A. focuses on preparing employees to do the job at hand.
B. is organized with an attention-getter, thesis, preview, body, and call to action.
C. lasts about fifteen minutes.
D. is delivered in a passionate, dramatic style
Answer:
Which of the following characterizes an oral speaking style?
A. complex sentences
B. personal pronouns
C. passive voice
D. indirect forms of address
Answer:
A presentation that attempts to generate enthusiasm is a
A. motivational speech.
B. goodwill speech.
C. sales presentation.
D. proposal.
Answer:
Sooja, the vice president of Neo Systems, runs a tight ship and makes sure that her top
management team does what she wants it to. If any member raises issues, she fires that
member. Sooja exerts ________ power.
A. coercive
B. reward
C. referent
D. connection
Answer:
Visual aids are used in presentations for a number of reasons. According to the text,
which of the following is NOT one of those reasons?
A. You can take a break from speaking while the audience looks at your visual aid.
B. Visual aids allow you to illustrate the relationships between aspects of the whole.
C. Visual aids allow you to demonstrate steps in a process.
D. Visual aids can help you emphasize your most important points.
Answer:
Which of the following is true about telephone conferences?
A. Telephone conferences are quite expensive to operate.
B. Telephone conferences are a useful way for groups with distant members to hash out
details.
C. Members must go through extensive training before using a telephone conference.
D. Meetings conducted by telephone conferences require more time than meetings
conducted by e-mail.
Answer:
According to Fred Fiedler’s comparison of task-oriented versus relationship-oriented
styles, the best choice of leadership in a given situation depends on
A. members’ ages, members’ genders, and the leader’s level of experience.
B. the type of organization, the purpose of the group, and the size of the group.
C. leader-member relations, task structure, and the leader’s power.
D. whether the group is for-profit or not-for-profit.
Answer:
Which of the following is NOT a responsibility of the interviewer during the interview
process?
A. Control and focus the conversation.
B. Listen actively.
C. Give clear and detailed answers.
D. Use secondary questions to probe for important information.
Answer:
Stacey’s primary duty for the group is to ensure a strong interpersonal climate. Stacey
is filling a ________ role.
A. formal
B. task
C. dysfunctional
D. relational
Answer:
A meeting should probably be avoided if
A. the items to be covered don’t require discussion or decision.
B. the job requires input from a variety of people.
C. participants are likely to suggest controversial solutions.
D. the decision to be made will require creative solutions.
Answer:
Which is NOT true about pauses?
A. Pause briefly a statement emphasizes the importance of the point you’ve made.
B. Pause after you ask a rhetorical question to give the audience time to ponder how
they would answer that question.
C. Avoid pausing, because audiences will interpret this as a sign of low confidence.
D. A pause can give the audience time to digest what you have said.
Answer:
The typical order of points in a final report is
A. attention-getter, thesis, preview, body, and call-to-action.
B. introduction, background, description of what happened, results, additional
resources.
C. purpose, current state, obstacles, next milestone, and forecast for the future.
D. attention, need, satisfaction, visualization, action.
Answer:
Which of the following terms represents the belief that your ideas are more important
than other people’s ideas?
A. preoccupation
B. false assumption
C. egocentrism
D. ignorance
Answer:
The textbook suggests that in order to become a more confident speaker you should
A. recognize that a certain amount of anxiety can be an asset.
B. avoid over-preparing for the presentation.
C. tell yourself that you can achieve everything you want during the presentation.
D. expect perfection.
Answer:
All of the following elements discourage effective horizontal communication
EXCEPT
A. information overload.
B. physical barriers.
C. rivalry.
D. cross-training employees in several areas.
Answer:
During her presentation to the board of directors, Nadia showed a slide with two
graphs, side by side. One graph showed her company’s current outcomes. The second
graph depicted the outcomes of a similar company that had adopted the GoQuickly
Training Program for its employees. Which type of support was Nadia using to make
her point more memorable?
A. quotation
B. story
C. definition
D. comparison
Answer:
All the following methods can help improve performance during the storming phase
EXCEPT:
A. Ask members to explain why others’ ideas are useful.
B. Support the expression of different viewpoints.
C. Seek to gain as much personal influence as you can.
D. Openly discuss the group’s process for solving problems.
Answer:
All of the following are dysfunctional roles EXCEPT
A. recognition seeker.
B. tension reliever.
C. joker.
D. blocker.
Answer:
Radoslav is responsible for developing a presentation to demonstrate the appropriate
steps for developing a Web page. If Radoslav leads his audience through each step in a
linear fashion, which of the following organizational patterns is he using?
A. chronological
B. spatial
C. problem-solution
D. cause-effect
Answer:
The activity of selecting words and/or nonverbals to express your ideas is known as
A. feedback.
B. context.
C. encoding.
D. decoding.
Answer:
Which of the following is NOT advised as a strategy for helping adults learn?
A. Show them that the material has value in their personal lives.
B. Give them a chance to take an active role in the learning process.
C. Simplify the presentation greatly so they will not be challenged by new material.
D. Speed up or slow down your presentation depending on how well audience members
are understanding your ideas.
Answer:
When you are using parliamentary procedure, to introduce a motion means
A. to call the meeting to a close.
B. to decide to vote on an issue.
C. to give the floor to a new speaker.
D. to introduce a specific proposal for action.
Answer:
All of the following are examples of negative, rather than positive, language EXCEPT:
A. When do I have to submit my paper?
B. What is the due date for the paper?
C. How many points will you dock me if I turn in my paper late?
D. When is the latest I can turn in my paper?
Answer:
One characteristic of a feminine style of communication is
A. instrumentality.
B. rapport talk.
C. report talk.
D. assertiveness.
Answer: