According to Larson and LaFasto, unified commitment is one feature that distinguishes
teams from groups.
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Collaboration is always the best method for handling conflicts.
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In collectivist cultures, it’s best to deliver praise in private, where others cannot
overhear.
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“You should write a good resume” is an example of a very low-level abstraction.
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In Euro-American culture, avoiding lack of eye contact is typically interpreted as a sign
of dishonesty or lack of interest.
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Majority vote is the most effective decision-making method for small groups.
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Sometimes the individual’s goal in a group is identical to the group’s shared goal.
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The introduction to the speech is the same thing as the attention getter.
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A moderately structured interview includes planned questions, but also allows for
important but unforeseen topics to be examined.
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Listening is one of the most important career skills you can develop.
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Surveys indicate that employees consider about one-third of the workplace meetings
they attend to be unnecessary or poorly conducted.
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A presentation that has good content will succeed, whether or not you deliver it well.
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In high context cultures such as Asian societies, receivers rely heavily on social rules,
the history of the relationship, and nonverbal cues to decode the message.
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Accurate statistics provide a very strong form of proof.
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For most jobs, you won’t need to use any interviewing skills after you’ve been hired.
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Meetings that function only as ritual activities are a waste of valuable time.
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Recent demographics suggest that by the year 2050 only about 50 percent of the total
population of the U.S. will be non-Hispanic whites.
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The employment interview is an objective measurement of your skills and
qualifications for a job.
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Use transitions to highlight the important ideas of your speech.
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All reports should be rather formal and should be accompanied by a written document.
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If a group realizes during a meeting that it needs more data to make an informed
decision, the group should assign someone to get the information, set a new meeting
date, and adjourn.
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If the agenda for a meeting has been covered, it is recommended that you fill up the
remaining time with chatter.
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Group norms are influenced by organizational culture.
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Regardless of its length, a presentation should contain no more than five main points.
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One way to start investigating a company’s culture is to visit the company to observe
how you are treated.
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“Do you plan to continue your education?” is an example of a direct question.
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When parties are brainstorming potential solutions for a win-win negotiation, they
should evaluate each solution as soon as it is suggested.
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Your mother meets you at the door after a date and says, “Tell me all about it!” You
glance at her and walk straight to your room without saying a word. In this situation,
you have been able to avoid communicating, even though another person was present.
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It can be helpful to talk about ethnic differences openly in an organization, but only if
attitudes are constructive and language is non-inflammatory.
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Research shows that you can increase the effectiveness of your presentation by using
long lists of statistics.
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Relevancy challenges are appropriately used when
A. a committee member feels strongly about the subject under discussion.
B. a member gets off the subject.
C. no agenda exists.
D. the group is unable to reach consensus.
Answer:
The utilitarian approach to communication ethics considers communication to be
ethical if
A. you treat others as you would want to be treated.
B. you would be judged as ethical by a board of your professional peers.
C. you would be judged as ethical by the public if it appeared on a prime-time
broadcast.
D. an act brings good to a majority of people over time.
Answer:
Kat is the coach of a high school gymnastics team that has been extremely successful
over the past 12 years. Her leadership varies, depending on the nature of the task
confronting the athletes. When they must do something they don’t want to do, she exerts
position power by using an autocratic style. But, when the goal is just to have fun, she
allows the team to have as much say as possible. Kat manages from a _________
perspective.
A. trait
B. contingency
C. laissez-faire
D. leadership emergence
Answer:
Which of the following statements about gender differences in listening is true?
A. In the workplace, men and women are listened to with an equal amount of attention.
B. In most cases, women are better listeners than men are.
C. Men use vocalizers such as “uh-huh” to signal they are paying attention to the
speaker.
D. Women tend to listen to the feelings behind a message, while men tend to listen to
the content of a message.
Answer:
Which of the following represents the lowest-level of abstraction?
A. The proposal has mistakes in it.
B. The proposal you sent to Mr. Brewer on Jan 8 has incorrect budget totals, misspelled
words, and grammar mistakes.
C. The proposal sucks.
D. The proposal you sent to Mr. Brewer has mistakes in it.
Answer:
All of the following are true about the effective design of pie charts except:
A. Label each segment of the pie chart.
B. You can use pie charts to illustrate in percentages how an organization allocates its
money.
C. Identify the percentage that each segment represents.
D. Locate the segment you want to emphasize on the bottom of the chart.
Answer:
A feminine style often uses _________________ to initiate and maintain conversation.
A. exclamations
B. assertions
C. advice
D. questions
Answer:
Which of the following is NOT true about using statistics in presentations?
A. Statistics are especially strong forms of proof.
B. When statistics are complex or confusing, they should be rounded off.
C. Link the statistics to units of measure that are familiar to the audience.
D. The more statistics you use, the more interesting your speech will be.
Answer:
Robert was listening to the instructions provided by his boss. However, it was difficult
to hear each step because Caitlin and Josh were engaged in a discussion close by.
Which barrier to effective listening is hindering Robert’s ability to listen to his boss?
A. environmental
B. attitudinal barrier
C. egocentrism
D. physiological barriers
Answer:
All of the following are guidelines for the use of supporting material as “proof”
EXCEPT
A. use information from others to back up your claims, you need to cite the source.
B. use information from credible sources
C. supporting material makes your presentation more convincing
D. you can probably achieve your speech goal without citing supporting evidence.
Answer:
The Platinum Rule admonishes us to
A. listen to every concern of every coworker.
B. ask questions frequently.
C. treat others the way they would like to be treated.
D. treat others the way we would like to be treated.
Answer:
Skylar is a very organized and timely individual. He always shows up for meetings 15
minutes early. He frowns upon colleagues who fail to arrive on time. Which orientation
toward time would most accurately describe Sky’s behavior?
A. Asian
B. standard
C. monochronic
D. polychronic
Answer:
Your text identifies several characteristics that showcase an interview as a special kind
of conversation. Which of the following is NOT a special characteristic of interviews?
A. It has a predetermined purpose, at least for one of the parties involved.
B. There is an element of control, because one of the parties directs the flow of
conversation toward a goal.
C. Only two people will participate.
D. The focus is on questions and answers.
Answer:
All of the following will help you link your training to audience interests EXCEPT:
A. demonstrate that your information can bring positive consequences for your
listeners.
B. read from a well-prepared script.
C. provide examples and comparisons your listeners can personally relate to.
D. show how your information can help listeners avoid negative consequences.
Answer:
Summarizer and opinion seeker are examples of _________ functions.
A. social
B. solution
C. task
D. coercive
Answer:
It’s not important to include ____________ on an agenda.
A. the time, length, and location of the meeting
B. a list of participants
C. relevant background information
D. the Chair’s recommendation for how to vote on each item
Answer:
According to Bormann’s “method of residues,” potential candidates for emergent
leaders are likely to remain in the running for leadership if they
A. are flexible.
B. are very quiet.
C. are dogmatic.
D. exhibit annoying behaviors.
Answer:
During the _______________ step of the motivated sequence, the speaker provides
supporting evidence to prove to the audience that the existing problem is serious.
A. attention
B. need
C. satisfaction
D. visualization
Answer:
Samar has been having difficulty hearing what people are saying at the opposite end of
the table, so he’s decided to begin wearing a hearing aid to assist him during sales
meetings. Which of the barriers to effective listening is reflected in Samar’s need for a
hearing aid?
A. physiological barrier
B. environmental barrier
C. attitudinal barrier
D. faulty assumption
Answer:
When you are trying to summarize a large amount of information, yet make your
meaning clear, you can often achieve maximum clarity by using
A. highly specific language.
B. highly abstract language.
C. a large amount of nonverbal amplification.
D. an abstract overview followed by specific details.
Answer:
Interviews that gather information from large samples of people in order to learn about
customers’ preferences are called ____________ interviews.
A. journalistic
B. survey
C. diagnostic
D. research
Answer:
Rafael is taking an online communication class this semester. Today he is frustrated
because the server is down and he can’t complete the quiz on listening that is due by 5
P.M. Which barrier to effective listening does this situation illustrate?
A. rapid thought
B. fear of appearing ignorant
C. message overload
D. environmental barrier
Answer:
Which of the following IS good advice to follow when you are toasting someone?
A. Choose a moment when everyone is most likely to be present.
B. The longer your toast, the more respect it shows.
C. Maintain eye contact with the person you are toasting.
D. Drink an alcoholic beverage or two before you give the toast to loosen yourself up
and allow you to present more eloquently.
Answer:
Which of the following is NOT true about cohesive teams?
A. Members of cohesive teams want to remain with that team.
B. Workers who belong to cohesive teams are likely to have higher rates of job
satisfaction.
C. Cohesive teams often make poor decisions.
D. Cohesiveness is like a magnetic force that attracts members to one another.
Answer:
A member who develops powerful friends throughout an organization gains ________
power.
A. coercive power
B. reward power
C. connection power
D. referent power
Answer:
Expectations that groups develop concerning which behaviors are considered
acceptable in the group (e.g. interaction styles or ways of addressing conflict) are
called
A. norms.
B. roles.
C. systems.
D. interdependency.
Answer:
All of the following are true about workplace dignity EXCEPT
A. Workplace dignity arises from respectful communication.
B. Workplaces in which workers treat each other with respect tend to be more
productive than those where workers treat each other disrespectfully.
C. Workplace dignity increases worker satisfaction but does not impact an
organization’s productivity.
D. Absenteeism is higher in workplaces where employees do not treat teach other
respectfully.
Answer:
Which of the following general purposes would a salesman have when giving a
presentation to influence a customer to buy a product?
A. to inform
B. to persuade
C. to manipulate
D. to entertain
Answer:
Which of the following is NOT true about the physical environment at work?
A. The person with higher status controls the “approach” rules between two people.
B. An employee’s status may be measured by whether his or her office is next to the
boss’s or is in a dark alcove.
C. If you want to diminish your chances of being viewed as a leader, you should sit
along the sides of a table, not at the head of the table.
D. The distance that separates people in an organization has little effect on who talks to
whom.
Answer:
After you’ve created your specific goal and thesis statement, the next step is to
A. Choose an organizational pattern.
B. Develop your introduction.
C. Create a PowerPoint presentation.
D. Gather information about the topic through brainstorming and research.
Answer:
Once a month, Samantha is responsible for summarizing to her immediate supervisor
all the projects her research team has accomplished that month, along with an account
of the team’s expenses for the month. Samantha’s monthly presentations are
A. status reports.
B. budget requests.
C. trainings.
D. briefings.
Answer:
The “minority decision” method of decision-making
A. can work well if the larger group has confidence in the minority group.
B. should be avoided whenever possible because it is undemocratic.
C. takes advantage of the creativity of the entire group.
D. builds unanimous support from every member.
Answer:
Suhana has been chosen to present the results of her anatomy project in a poster
session at the State Science Fair. Which of the following would NOT be good advice
for Suhana to follow during her poster session?
A. Speak more loudly than you usually would to a small group.
B. Create clear labels that explain the purpose of each visual.
C. Present details about her work in a 12- to 15-minute speech.
D. Be enthusiastic.
Answer: