The idea that there can be several different cultures within a single organization is best
represented by which statement?
A. Organizational culture is created through communication.
B. Organizational culture is communicated both explicitly and implicitly.
C. Organizational culture includes multiple factors.
D. Organizational culture is multilayered and multifaceted.
Answer:
According to your textbook, what is the single most important attribute of an effective
team?
A. A clear, elevating goal
B. A results-driven structure
C. Competent team members
D. Unified commitment
Answer:
During a performance review, Rhoda stated to her employee “Your work on the internal
audit was exceptional and I continue to be impressed with the level of detail on all of
your projects. Keep up the good work.” This statement is an example of
______________.
A. supportive feedback
B. corrective feedback
C. positive-natured feedback
D. standard feedback
Answer:
A tendency to advocate strongly for one’s own position on an issue and criticize the
positions of other people is called__________.
A. argumentativeness
B. stubbornness
C. devil’s advocate
D. message directness
Answer:
When deciding whether to have a meeting, which of the following is NOT listed as a
reason to hold a meeting?
A. When collaboration is needed
B. When the task or project is complex
C. When people may resist a decision or a proposed solution
D. When people are embroiled in tension and conflict
Answer:
Rosa is a corporate trainer for a large banking organization. Her favorite aspects about
the position are that it allows her to be noticed by others, use her communication skills,
and receive a lot of attention. Rosa’s social style is best characterized as__________.
A. amiable
B. analytical
C. driver
D. expressive
Answer:
Pam is a newly appointed manager at a local restaurant. Since the last manager was
fired due to ethics issues, she is making it a point to model ethical conduct at all times.
She has hired a trainer to deliver workshops on ethics in order to help prevent the
unethical treatment of others. What challenge is Pam trying to confront?
A. Challenge of deceit
B. Challenge of responsibility
C. Challenge of consistency
D. Challenge of ethics
Answer:
A measure of how accepting a culture is of a lack of predictability is the definition
of_________.
A. uncertainty
B. uncertainty avoidance
C. need for stability
D. stability reinforcement
Answer:
During a weekly staff meeting, Sara tells jokes and talks about her plans for the
upcoming weekend.
Sara is fulfilling what type of role?
A. Task
B. Social
C. Individual
D. Power
Answer:
Nick is an intern at a local news network. Management at the network is very impressed
with Nick because he actively disagrees with other coworkers, is not afraid to make
requests, and can stand up for himself without attacking someone else. What social
dimension is Nick exhibiting?
A. Responsiveness
B. Adaptability
C. Expressiveness
D. Assertiveness
Answer:
If you described a colleague as shy, dry-humored, quiet, and argumentative, you would
be describing his or her____________.
A. personality trait
B. communication trait
C. willingness to communicate
D. communication flaws
Answer:
A concise, well organized written description of your background, training, and
qualifications for a job is referred to as a(n)__________.
A. cover letter
B. personal history document
C. career objective
D. resume
Answer:
Suzy has been working for the same leader for the past 10 years; however, her old boss
just retired and she has been assigned to a new supervisor. Her new boss is nothing like
her old boss. Her old boss would simply make all of the decisions and tell everyone in
the area how to perform their job effectively. But, her new boss gives minimal direction
and rarely volunteers information. What style of leadership does her new boss prescribe
to?
A. Authoritarian leadership
B. Democratic leadership
C. Transformational leadership
D. Laissez-faire leadership
Answer:
Being on time, appropriately dressed, and using a firm handshake are all suggestions
given by your textbook in order to________.
A. make a positive first impression
B. establish rapport
C. clarify interview goals
D. establish power
Answer:
Linda is the lead engineer on a major project involving several gas lines. Because she
has far more knowledge than anyone on the team about this topic, everyone defers to
her and grants her with authority. What type of power is Linda using?
A. Legitimate
B. Referent
C. Expert
D. Coercive
Answer:
Sally is preparing to deliver a presentation to a group of clients. Because of time
constraints, she wants to limit the amount of interaction. How should Sally arrange her
space?
A. Standard classroom arrangement
B. An alternative classroom arrangement
C. Standard conference table arrangement
D. Square conference table arrangement
Answer:
_____________is the final step in the problem solving process.
A. Identify and define the problem
B. Analyze the problem
C. Select the best solution
D. Test and implement the solution
Answer:
Rick does not like his weekly staff meeting because they last for hours and nothing
seems to ever get done. The whole staff discusses each topic and there are lengthy
give-and takes between each department member. Rick’s staff meeting suffers from too
much______________.
A. cohesion
B. structure
C. interaction
D.communication
Answer:
The stage of listening in which we assign meaning to the verbal and nonverbal
messages received is_________.
A. selecting
B. attending
C. understanding
D. remembering
Answer:
According to your textbook, the interviewee is responsible for what three important
tasks?
A. Controlling the breadth and depth, listening actively, and keeping the interview
focused
B. Listening actively, providing thoughtful and clear responses, and asking appropriate
questions
C. Listening actively, keeping the interview focused, and asking appropriate questions
D. Controlling the breadth and depth, providing thoughtful and clear responses, and
asking appropriate questions
Answer:
Using “I” language is given as a recommendation during which stage of the PUGSS
model?
A. Describe the problem
B. Achieve understanding
C. Identify goals
D. Select the best solution
Answer:
According to your textbook, why is it important to discuss alternative solutions during
an appraisal interview?
A. People are more likely to adopt solutions they generate than solutions imposed on
them.
B. The law states that this step must be performed.
C. People will be more likely to adopt solutions they feel are imposed on them.
D. Imposing solutions is effective as long as the employee feels that he or she has had a
chance to verbalize their opinion.
Answer:
Which of the following is a characteristic of the writing tone?
A. It is the nonverbal aspect of a written document.
B. The tone should be expressed using difficult vocabulary or phrases.
C. It is the biased portion of your written materials.
D. The main goal is to have the reader adapt to your message.
Answer:
Which of the following is not a consideration suggested by your textbook when
selecting a medium of communication based upon media richness?
A. Consider emotional impact
B. Consider qualities of the message
C. Consider communication norms of the organization
D. Consider your time
Answer:
What does your textbook recommend regarding vocal rate?
A. Speaking slowly is preferable to speaking too fast.
B. Speak at a rate of 250-300 words per minute.
C. Maintain a constant, steady pace throughout your presentation.
D. Vary your speaking rate to express your interest.
Answer:
According to your text, the best way to identify a person for a career-search information
interview is to___________.
A. use only your strong ties
B. use only your weak ties
C. use both your strong and weak ties
D. use neither your strong or weak ties
Answer:
Which of the following is a recommended strategy when facing a hostile question?
A. Tell your audience what you want them to do.
B. When you don’t know the answer, admit it.
C. Be lengthy. This will give you credibility.
D. Do not acknowledge emotions.
Answer:
The nonverbal cues related to culture that surround and give meaning to messages are
called___________.
A. culture
B. polychronic
C. monochromic
D. cultural context
Answer:
According to your textbook, when using gestures you should__________.
A. use minor movements which look accidental
B. let the gestures become the focus of the presentation
C. vary your gestures
D. use the same gestures for every audience
Answer:
Fred’s uncle has given him the contact information to a buyer for Macy’s. Fred wants to
interview the contact to gain information about what he needs to do to become a buyer
at Macy’s himself. According to your textbook, Fred should make contact
by______________.
A. sending an email
B. mailing a letter
C. contacting them on Facebook
D. calling them on the phone
Answer:
Julio is trying to give his ideas during a very important brainstorming meeting;
however, he gives in and changes his mind anytime someone challenges his idea.
Which conflict style best describes Julio’s approach to conflict?
A. Accommodating
B. Collaborating
C. Avoiding
D. Competing
Answer:
Make it timely, make it specific, make it frequent, and be sensitive are all strategies to
deliver what type of feedback during an appraisal interview?
A. Corrective feedback
B. Supportive feedback
C. Negative feedback
D. Developmental feedback
Answer: