Business & Professional Communication: Principles and Skills for Leadership 2nd Edition

Interviewers evaluate what you say, but do not concern themselves with how you say it. Answer: FALSE FALSE FALSE When we speak to others, our faces communicate a single emotion, rather than a blend of emotions. Answer: FALSE FALSE FALSE Most sales presentations are organized using the problem-and-solution pattern. Answer: TRUE TRUE TRUE When persuading a receptive audience, make sure you present your strongest arguments first. Answer: FALSE FALSE FALSE You

Jose is the director of Juan's department and Juan has came to his office to tell Jose that their current project is over budget. The communication exchange is best described as__________. A. upward communication B. downward communication C. horizontal communication D. vertical communication Answer: A A A Deliberate and/or repeated sexual or sex-based behavior that is not welcome,

Words or phrases that show relationships between ideas in speech are known as______________. A. nonverbal transitions B. verbal transitions C. signposts D. internal previews Answer: B B B Explain the concept of media richness and give an example of a rich form of media and a lean form of mediA. Answer: Media richness refers to a technology's ability to

One way to prepare yourself physically to listen is to use the SOLER process. Answer: TRUE TRUE TRUE You must hear to listen, but you can't listen without hearing. Answer: TRUE TRUE TRUE You should hold not hold a meeting if uncertainty is high. Answer: FALSE FALSE FALSE A person selects their willingness to communicate. Answer: FALSE FALSE FALSE Almost every problem can be phrased in

Goals are more long term, while objectives are more immediate and specific. Answer: TRUE TRUE TRUE Mehrabian found that we synthesize and interpret nonverbal communication along three primary dimensions: pleasure, arousal, and dominance. Answer: TRUE TRUE TRUE If used wrong ritual opposition can create negative conflict. Answer: TRUE TRUE TRUE During the start of her group's problem solving meeting Kelley asked the other members

As a doctor in a neighborhood clinic Linda should do exit interviews with every client she sees. Answer: FALSE FALSE FALSE Kim is great at public speaking; this means she must also be effective at communicating interpersonally and in a group. Answer: FALSE FALSE FALSE Ii is only the interviewer's role to listen actively. Answer: FALSE FALSE FALSE Interpersonal communication is mutually influential. Answer: TRUE TRUE TRUE A good

Ethical interviewing occurs when interviewers equalize power by allowing interviewees the freedom to respond without the threat of negative consequences. Answer: TRUE TRUE TRUE Teresa is using upward communication when she tells her manager about a project she is working on. Answer: TRUE TRUE TRUE Standard English grammatical rules apply in business writing. Answer: TRUE TRUE TRUE Both traditional brainstorming and the nominal group technique can

Finally, Max's change management team has begun to make decisions. Everyone in the group understands their role, and leadership patterns within the group have been established. Which phase is this group experiencing? A. Conflict phase B. Orientation phase C. Reinforcement phase D. Emergence phase Answer: D D D Abraham Maslow's theory of human needs is used to help

Which of the following is NOT a recommendation for adapting to those with high communication apprehension? A. Monitor how you perceive quiet people. B. Provide alternative channels for communication. C. Inform highly apprehensive individuals of options for interventions. D. Monitor the quality and quantity of their communication. Answer: D D D According to the presentational speaking process, this

When presenting with a presentation aid, it is important to talk to your presentation aid rather than your audience. Answer: FALSE FALSE FALSE When selling a product to a customer, if they ask you a question and you don't know the answer, you should say so and find the answer quickly. Answer: TRUE TRUE TRUE According to the hierarchy of needs,

Which of the following is NOT a suggestion from your textbook on how to manage paperwork? A. Double side your copies B. Read it once, handle it once C. Dispose of what you don't need D. Don't paper hop Answer: A A A Which of the following questions does a gap analysis need to answer? A. What were the

An organization's culture will never change. Answer: FALSE FALSE FALSE Workplace conflict is uncommon, which is why most people struggle to manage conflict effectively. Answer: FALSE FALSE FALSE Because Ryan isn't afraid to make requests or actively disagree with others, he has a high level of responsiveness. Answer: FALSE FALSE FALSE The spell-check tool is a foolproof. Answer: FALSE FALSE FALSE According to the human relations leadership perspective,

Sam's gold watch is an example of clothing. Answer: FALSE FALSE FALSE Conditional statements do not leave room for interpretation. Answer: FALSE FALSE FALSE The front matter of a report should be the meat of the report and contain the main information. Answer: FALSE FALSE FALSE According to Michael Farr, the best time to search for a job is before anyone else knows about

Analogies can be used to reason inductively. Answer: TRUE TRUE TRUE Speakers who label their feelings of physiological arousal as "nervousness" are more likely to feel anxious than speakers who don't label their arousal in a negative way. Answer: TRUE TRUE TRUE All generations communicate the same. Answer: FALSE FALSE FALSE It is important to evaluate all generated solutions during the "Brainstorm solutions" component

If writing for an outside audience, jargon should be avoided. Answer: TRUE TRUE TRUE A devil's advocate is an ally whose goal is to help strengthen another's case by pointing out weaknesses. Answer: TRUE TRUE TRUE Heather is creating training for her organization; she should not develop her training objectives until after she has analyzed the task. Answer: TRUE TRUE TRUE Observing nonverbal behaviors

The idea that there can be several different cultures within a single organization is best represented by which statement? A. Organizational culture is created through communication. B. Organizational culture is communicated both explicitly and implicitly. C. Organizational culture includes multiple factors. D. Organizational culture is multilayered and multifaceted. Answer: D D D According to your textbook, what is