If writing for an outside audience, jargon should be avoided.
Answer:
A devil’s advocate is an ally whose goal is to help strengthen another’s case by pointing
out weaknesses.
Answer:
Heather is creating training for her organization; she should not develop her training
objectives until after she has analyzed the task.
Answer:
Observing nonverbal behaviors is an important part of listening.
Answer:
In a recent survey of recruiters from companies with more than 50,000 employees,
communication skills were cited as the single most important factor in choosing
managers.
Answer:
According to the human relations approach to leadership, people are only motivated by
the current working conditions such as the working environment and salary, not
recognition and how interesting the work is.
Answer:
Powerful language is stereotypically masculine and assertive.
Answer:
Sometimes simply using an “I” message may be too subtle to take the sting out of a
more negative message you want to express to another person.
Answer:
In order to be an effective listener, you must become self-centered rather than
other-oriented.
Answer:
Understanding occurs when you assign meaning to the verbal and nonverbal messages
received.
Answer:
Verbal messages use words to create meaning.
Answer:
Using nonverbally responsive behaviors enhances listening comprehension.
Answer:
Office size expresses status in many companies.
Answer:
Bill no longer enjoys his work because he was passed over for a promotion and does
not believe he will advance any further in the company. Bill is suffering from a lack of
motivation factors.
Answer:
Teamwork decreases the likelihood that we’ll remember what we discuss because we’re
not actively involved in the discussion.
Answer:
All women use powerless language.
Answer:
A meeting that is off topic, has no agenda, or runs too long needs more structure
Answer:
When responding to questions, it is a good idea to repeat or rephrase the question.
Answer:
Silence can be an effective tool in adding emphasis to a particular word or sentence.
Answer:
According to the PUGSS model, if the other person cannot answer the question “Do
you know why this is a problem?”, then you should describe the problem in a different
way.
Answer:
One of the primary differences between a group and a team is that teams develop
clearly defined responsibilities for team members.
Answer:
Individuals from high-context cultures may perceive people from low-context cultures
as being pushy and rude.
Answer:
Asking if the interviewee is married is an unlawful question.
Answer:
According to your textbook using personal contacts within a company to identify the
appropriate person to interview is an effective strategy.
Answer:
The interviewee is responsible for controlling the breadth and depth of questioning.
Answer:
Competition is an individualistic cultural trait.
Answer:
Nonparallel verbal messages include language and phrases that are symmetrical.
Answer:
When addressing a hostile audience, if you don’t know the answer to their question, you
should admit to the audience know of your uncertainty.
Answer:
Communication based on the human relations approach to leadership concerns both
task and relationship issues.
Answer:
Rob and Sara are both managers for different local restaurants. Their communication is
an example of horizontal communication.
Answer:
The most challenging agenda item should be placed first to get everyone involved.
Answer:
Most employers spend less than a minute and some only a few seconds looking at each
resume they receive.
Answer:
Research suggests that groups which communicate 90% or more of the time via
electronic channels are less successful.
Answer:
Every meeting should have a goal.
Answer:
The following is an example of a goal. “By the end of the week, I will finish writing the
repost about the proposed merger project.”
Answer:
Arranging your ideas from least important to the most important is referred to
as___________.
A. recency
B. complexity
C. primacy
D. signpost
Answer:
The tone, language, voice, and overall viewpoint of a report is called______________.
A. coherence
B. grammar
C. clarity
D. writing style
Answer:
Which of the following is NOT a reason that style flexing is important?
A. it enhances leadership effectiveness
B. it helps you tailor your message
C. it helps you maximize the fit between you and another person
D. it pushes other people to grow by forcing them adapting to you.
Answer:
Jarno delivered his persuasive presentation on the dangers of drunk driving. He started
his presentation by first proving that drunk driving is a problem, and he finished his
presentation by providing a solution that will help alleviate the problem. Which
organizational pattern did Jarno utilize when delivering his presentation?
A. Chronological
B. Topical
C. Problem and solution
D. Cause and effect
Answer:
During his presentation, James taped two large posters to the wall and said, “Here are
the production statistics from the fourth quarter.” He then moved on to discuss a
different topic. According to your textbook guidelines, was this an effective use of
visual aids?
A. Yes, because the graphs were large enough for the audience to see.
B. Yes, the graphs spoke for themselves and needed no explanation.
C. No, because you should explain your visual aids, not just show them.
D. No, he should have used handouts instead of posters.
Answer:
Which of the following is NOT listed as an essential skill to facilitate meeting
interaction?
A. Be a gatekeeper
B. Structure interaction
C. Monitor time
D. Be an initiator
Answer:
Which of the following lists contains the elements of the definition of small group
communication?
A. 2 to 20 people, formal leader, face-to-face, exert influence on each other
B. People who share a common purpose, 2 to 10 people, formal leader, share a common
purpose
C. 3 to 15 people, share a common purpose, feel a sense of belonging, exert influence
on each other
D. 3 to 20 people, share a common purpose, formal leader, feel a sense of belonging
Answer:
Using unspoken symbols to communicate the emotional and relational aspects of your
message is the description of which communication principle?
A. Effectively using and interpreting verbal messages
B. Effectively using and interpreting nonverbal messages
C. Appropriately adapting your messages to others
D. Listening and responding thoughtfully to others
Answer:
Amy’s boss recently assigned her to a new project. However, her boss did not tell her
how to do it, did not give any additional help, and did not tell her when the project was
due. Which important part of management did her boss not effectively practice?
A. Accountability
B. Consequences
C. Delegation
D. Relate
Answer:
According to Albert Mehrabian, verbal messages convey the explicit meanings,
or_______________, of our communication, whereas nonverbal messages convey the
implicit, or_______________, meanings.
A. relational; content
B. content; relational
C. concrete; status
D. relational; concrete
Answer:
Stan has worked at his organization for 30 years. In recognition of his long career and
hard work, his organization will be hosting a dinner party. This celebration represents
which factor of organizational culture?
A. Artifacts and décor
B. Metaphors
C. Ceremonies
D. Stories
Answer:
The first step in time management is ______________.
A. developing well-written goals and objectives
B. making a list of things to do
C. admitting you have a problem
D. schedule your day
Answer:
According to your text, stating the purpose of the appraisal interview occurs in which
activity when conducting an appraisal interview?
A. Opening the interview
B. Processing the interview
C. Closing the interview
D. Contacting the interviewee
Answer:
____________refers to an element of unity including common underlying concepts,
logical organization, and clear, natural development of the content.
A. Tone
B. Style
C. Coherence
D. Clarity
Answer:
When someone has an awareness of their own and others’ thoughts, actions, and
motivations, they are considered to be___________.
A. competent
B. aware
C. adaptable
D. mindful
Answer:
Mark is delivering a presentation to a group of executives. His central idea is “HR
policies and procedures.” What is the problem with this central idea?
A. The central idea should reflect a single topic.
B. The central idea should be a complete sentence.
C. The central idea should be audience-centered.
D. The central idea should not include qualifiers.
Answer:
The Big Shore Company gives out free tacos every Tuesday, provides day care for the
children of their workers, and allows casual Fridays. What type of motivational
approach does Big Shore Company have?
A. Classical leadership
B. Human relations leadership
C. Human resources leadership
D. Systems leadership
Answer:
During her speech at a national conference, Deanna opened her presentation by saying
“Lez get started. Lemme tell you a story that dint happen to me, but happened to a
friend.” What type of speaking error is Deanna violating?
A. Dialect
B. Pitch
C. Articulation
D. Inflection
Answer:
Communication that flows from superiors to subordinates is referred to
as_______________.
A. upward communication
B. downward communication
C. horizontal communication
D. vertical communication
Answer:
A team has just been assembled to determine how to make their customer service center
more efficient. The first question that was posed was “What is the specific problem that
concerns us?” After spending time answering that question, they then moved on to the
question of “What do we want more or less of?” What phase in the problem solving
process is this group in?
A. Identify and define the problem
B. Analyze the problem
C. Generate possible solutions
D. Select the best solution
Answer:
A document outlining the specific skills required for and basic duties of a particular
position is referred to as a(n)___________.
A. job description
B. employment document
C. hiring document
D. occupational handbook
Answer:
An interview question that encourages the interviewee to clarify or elaborate on partial
or superficial responses and that usually directs the discussion in a particular direction
is referred to as a(n)_____________.
A. open question
B. closed question
C. hypothetical question
D. probing question
Answer:
According to your textbook, nonverbal messages are more believable than verbal
messages because_____________.
A. people are not always consciously aware of their nonverbal messages
B. verbal communication is more ambiguous than nonverbal communication
C. nonverbal messages are more concrete than verbal messages
D. we have more control over our nonverbal messages than our verbal messages
Answer:
When Allen tries to interrupt Xavier’s conversation, Xavier holds up his index finger
indicating that he wants Allen to hold his thought for a moment. This is an example of
a(n)_________.
A. emblem
B. illustrator
C. regulator
D. haptic
Answer:
The primary difference between hygiene and motivation factors is
that______________.
A. hygiene factors are concerned with recognition, while motivation factors are
concerned with working conditions
B. hygiene factors are concerned with job responsibility, while motivation factors are
concerned with the quality of supervision
C. hygiene factors are concerned with the amount of responsibility, while motivation
factors are concerned with working conditions
D. hygiene factors are concerned with satisfaction, while motivation factors are
concerned with motivation
Answer:
After conducting a information gathering interview, which of the following is NOT
recommended by your textbook?
A. Express thanks
B. Process your notes
C. Follow up
D. Begin the process again
Answer:
Patty is leaving her organization after 15 years. She has always been a valued employee
and as such, management would like to determine why she is leaving. What type of
interview would be most beneficial in this situation?
A. Exit interview
B. Career-search information interview
C. Job interview
D. Panel interview
Answer:
_____________are a comprehensive set of rules that prescribe how to take action on
specific issues that come before the group.
A. Meeting agendas
B. Problem solving structures
C. Decision making trees
D. Parliamentary procedures
Answer:
According to Aristotle, the strategy that emphasizes the credibility or ethical character
of a speaker is called_____________.
A. ethos
B. pathos
C. logos
D. reasoning
Answer:
The overall approach taken in an exchange of proposals and counterproposals during
negotiation of a satisfactory settlement to a conflict is referred to as___________.
A. negotiation strategy
B. paradigm
C. position
D. approach
Answer:
Bruce’s boss likes to have staff meetings every morning. This is a problem for Bruce
because his mental alertness is best in the evening. Which of the following should
Bruce NOT do?
A. Suggest an evening meeting.
B. Inform coworkers that he has trouble listening in the morning.
C. Change the location of the meeting.
D. Wake up earlier to be more awake for the meeting.
Answer:
A written list is effective to help you_____________.
A. define your goal
B. remain aware of what needs to be done
C. schedule time appropriately
D. identify resources needed
Answer:
A structured conversation intended to influence a person’s attitudes, beliefs, or
behaviors is called a(n)_______________.
A. persuasive interview
B. unstructured interview
C. information-sharing interview
D. information-gathering interview
Answer:
Which step in the listening process suggests that you pay particular attention to
nonverbal messages such as the person’s posture and facial expressions?
A. Stop
B. Understand
C. Look
D. Listen
Answer:
According to your textbook it is important for an effective listener to “listen with their
eyes” during the look step of the listening process. What three types of cues should an
effective listener be looking for?
Answer:
List the five guidelines for upward communication.
Answer:
Your textbook prescribes various strategies for making special presentations. List two
tips for each of the following special presentations: introducing others, presenting an
award, accepting an award.
Answer:
List and describe five specific tips for building your confidence when giving a speech.
Answer:
List and describe four suggestions given by your textbook when using presentation aids.
Answer:
Define groupthink and list the five strategies for avoiding groupthink.
Answer:
Discuss the difference between sex and gender.
Answer:
Explain what is meant by biased messages and describe the three ways to use unbiased
verbal messages.
Answer:
Define task and process functions and provide three examples of roles specific to each.
Answer:
List the six strategies outlined in your textbook for adapting a message to a Generation
Y member.
Answer:
Describe the key strategies for developing a briefing, a report, and a public relations
presentation.
Answer:
Define servant leadership and identify how it attempts to influence people.
Answer:
Explain why “becoming aware of your communication with yourself and others” is the
first principle and the two steps it typically take to become self-ware.
Answer:
Describe the interviewee’s role and the interviewee’s role in processing the body of the
interview.
Answer:
What are the four spatial zones identified by Edward T. Hall, and in what situation is it
most appropriate to utilize each spatial zone?
Answer:
Briefly discuss the three worst ways to look for a job and the three best ways to look for
a job.
Answer: